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4.2 out of 5

"Too many queues book in / out & breakfast. Parking stressful not properly lit from car park to reception. Poor sound proofing between rooms (conversat ... " More

By a verified traveller on Mon 19 Aug 2019

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Superior Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Celtic Manor Resort get high marks from our customers. During your stay, you'll be close to Caerleon Amphitheatre. Enjoy features like free WiFi in public areas and a free area shuttle, plus 8 restaurants. This 5-star hotel has 334 rooms over 6 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and fridges
  • Free WiFi
  • Drinking and dining options include 8 restaurants, 3 coffee shops/cafés and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to massages, facials or body treatments at Forum Spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 indoor tennis courts and a health club
  • Guests speak favourably about the helpful staff and the beds
  • Just a 4-minute drive from Isca Augusta and a few minutes from Caerleon Amphitheatre
  • Free local-area shuttle service

Celtic Manor Resort ratings based on 37 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Celtic Manor Resort

Everyone (24) Couples (6) Business (2) Family (5)
5 out of 5

Posted by on 1 Mar 2020

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Comment from Hotel Management

1 Mar 2020 by Michelle

Thank you for the five star review. Kind regards Michelle

3 out of 5
Too many queues book in / out & breakfast. Parking stressful not properly lit from car park to reception. Poor sound proofing between rooms (conversation/intimacy) threatening notice about mini bar suggested touch triggered potential charge & missing bath robe. Cupboard lit would not extinguish. Elegant hotel & location (except M4). Comfortable bed & bathroom. Nice to have a balcony to avoid air con noise.

Posted by on 19 Aug 2019

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Comment from Hotel Management

24 Aug 2019 by Michelle

Thank you for your review and feedback regarding some aspects of your stay. Please be assured that they are being reviewed internally. Kind regards Michelle

5 out of 5
Lovely weekend, room on 6th floor was lovely all staff very pleasant especially William.

Posted by on 2 Jun 2019

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Comment from Hotel Management

5 Jul 2019 by Michelle Howells

Thank you for your lovely review in regards to your Signature rooms. Kind regards Michelle

3 out of 5
For four guests (2 adu, we had 1 towel, no bath robes for the pool, one set of toiletries, one pillow for the sofa bed (which would open flat despite numerous attempts by housekeeping), the

Posted by on 28 May 2019

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Comment from Hotel Management

5 Jul 2019 by Michelle Howells

Please accept my apologies that your room was not set up with the four towels in the room and this is being followed up internally as well as the sofabed and robe challenges. Kind regards Michelle

5 out of 5
I have visited the Celtic Manor several times before this stay. This time I took time out to use some of the facilities that I haven't used before such as the two amazing 9 hole championship standard crazy golf courses and the pool which is complimentary to the users of the hotel. I always use the Newbridge-On-Usk which is annexed to the Celtic Manor and their unique cuisine with home grown ingredients is second-to-none. We enjoyed every aspect of our visit to the Celtic Manor and we will certainly be visiting again soon!

Posted by , from Newport on 2 May 2019

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5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Michelle Howells

Thank you for your lovely 5 star review. I hope that we can welcome you back again soon. Kind regards Michelle Howells Front of House Manager

5 out of 5

Posted by on 31 Mar 2019

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Comment from Hotel Management

21 Apr 2019 by Michelle Howells

Thank you for the five star review. I hope that we can welcome you back to the hotel again soon. Kind regards Michelle Howells Front of House Manager

2 out of 5
DONT STAY HERE! This is not a 5 star resort.. The building and bedrooms are very nice, if not a little bit tired and dated. However the food, the service and the dirty glasses at breakfast made for an experience that I would not have accepted in a 2 star hotel... £15.00 to park over night!! They even charge you for the 2 small bottles of water in your room!! For my evening meal, I ordered a chicken burger from the extremely limited bar menu, put simply, it was disgusting, the staff took the food off my bill after I complained and offered me a free glass of wine as an apology. The 'complimentary' glass of wine was added to my bill causing an argument with reception in the morning.. Went to bed hungry after a long day at work. Not any where close to a 5 star experience. I will never return.

Posted by on 14 Feb 2019

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2 out of 5

Posted by on 14 Feb 2019

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2 out of 5
The building, bedrooms and facilities are great, starting to look a little dated.

Posted by on 14 Feb 2019

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Renovations + Closures

This property is closed until further notice.

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Celtic Manor Resort offers its guests a full-service spa, a golf course, and indoor tennis courts. There are 8 restaurants and 3 coffee shops/cafés on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. There are 31 meeting rooms available. An indoor pool, a kids' pool, and a health club are also featured at the luxury Celtic Manor Resort. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Newport hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 8 dining venues
  • 3 coffee shops
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Indoor tennis courts -2
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (54.1 km / 33.6 mi)
  • Train station: Newport Station (9.4 km / 5.8 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Celtic Manor Resort offers 334 forms of accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

The Crown – This fine-dining restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Rafters at Twenty Ten – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

The Olive Tree – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include Golf course, indoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Mountain biking on site
  • Yoga classes/instruction on site

Spa Services

Forum Spa has 16 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

  • Number of treatment rooms 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.

  • Credit card pre-authorisation
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 22.95 per person (approximately)
  • Self-parking fee: GBP 18.00 per day
  • Valet parking fee: GBP 35.00 per stay
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Celtic Manor
  • Celtic Manor Newport
  • Celtic Manor Resort
  • Celtic Manor Resort Newport
  • Celtic Resort Manor
  • Celtic Hotel Manor
  • Celtic Manor Hotel Newport
  • Celtic Manor Resort Newport, Wales
  • Celtic Manor Resort Hotel
  • Celtic Manor Resort Newport
  • Celtic Manor Resort Hotel Newport

You should know

  • Celtic Manor Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.