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4.4 out of 5

"With the exception of 2 miserable waiting staff we thoroughly enjoyed our 3 night stay in this lovely hotel. Having a room overlooking the lake was an ... " More

By a verified traveller on Thu 04 Jul 2019

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Club Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Club Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the convenient parking at Copthorne Hotel Cardiff-Caerdydd. During your stay, you'll be close to Principality Stadium. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 135 rooms. Free WiFi and digital TV channels are available in all rooms.

  • All rooms offer 24-hour room service, digital TV and coffee/tea makers
  • Free WiFi
  • Enjoy a bite to eat at Raglans Restaurant, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • 13 minutes by car from Wales Millennium Centre and 14 minutes from Cardiff Motorpoint Arena
  • Dogs welcome for a fee (restrictions apply)

Copthorne Hotel Cardiff-Caerdydd ratings based on 8 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel Cardiff-Caerdydd

Everyone (4) Couples (2) Family (3)
5 out of 5
With the exception of 2 miserable waiting staff we thoroughly enjoyed our 3 night stay in this lovely hotel. Having a room overlooking the lake was an added bonus and thought it was a lovely touch having beautiful cakes in our room and 2 free drinks to celebrate our wedding anniversary. There were even towels made into swans and petals on the bed. Highly recommend this hotel and very pleasant staff so will return again 🙂

Posted by on 4 Jul 2019

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4 out of 5
The carpet in the room was well worn and thread bare in places. The room was clean and the bed was comfortable

Posted by on 25 May 2019

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5 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Great location in retail park, centrally located between Cardiff, st Fagans and Cardiff Airport. Great staff and clean property, nice food, though rooms are now showing signs of age, could do with redecorating.

Posted by on 6 Mar 2019

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5 out of 5

Posted by on 24 Dec 2018

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3 out of 5

Convenient to motorway

Hotel is convenient to motorway on outskirts of Cardiff. Breakfast was excellent but bar food basic. Stayed during snow storm hotel didn’t clear away snow from turning circle at front door. Bar staff service very poor except for Mark. Waited 30 minutes for a latte. Handed it back and was heated in microwave as cup burned my lips. Had to stay additional night due to snow and finally manager showed some courtesy after a chat. Hotel was not consistent. Some staff were excellent, some of the food was good, some inedible, overall was not happy with my stay but accommodation and rooms were excellent.

Posted by , from Wexford, Ireland on 5 Mar 2018

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Comment from Hotel Management

12 Apr 2018 by Ben Underwood

Thank you for your review and feedback. I will address the issues you've raised directly and I apologise for any inconvenience. Best wishes, Ben Underwood | General Manager.

5 out of 5

Good hotel, well sited for transport links

Pros: Site, room and food
Cons: Bar staffs attitude.
Location: Ideally positioned a little to the east of Cardiff with direct access to the M4, easy access to the Bay and ten minutes to the City Centre by car.
A really nice hotel for travellers. Reception staff friendly and efficient. The room was spacious, well appointed and clean but the bed was quite hard. I found the bar staff to be pretty arrogant and off hand but the restaurant staff were very helpful and friendly and the breakfast offered an excellent choice of good quality, well cooked, food. A hotel I would use again.

Posted by , from Dorset on 4 Feb 2018

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4 out of 5
Personnel accueillant, hôtel sympathique. Je vous le conseille

Posted by , from Chantilly on 24 Aug 2020

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Comment from Hotel Management

30 Aug 2020 by Gareth McDuff, Hotel Manager

Thank you for your review Gareth McDuff, Hotel Manager

Renovations + Closures

The following facilities or services will be unavailable from August 19 2020 to January 01 2022 (dates subject to change):

  • Fitness facilities
  • Sauna

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Copthorne Hotel Cardiff-Caerdydd. This 4-star Cardiff hotel is smoke free.

  • 135 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (14.2 km / 8.8 mi)
  • Train station: Waun-gron Park Station (4.5 km / 2.8 mi)

Room Amenities

Copthorne Hotel Cardiff-Caerdydd offers 135 forms of accommodation with a safe and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Raglans Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

The Bar and Lounge – This bar specialises in international cuisine and only serves light fare.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

No on-site parking is available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: The cost of an extra bed does not include breakfast.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 8.99 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Cardiff-Caerdydd
  • Copthorne Hotel Cardiff-Caerdydd
  • Copthorne Hotel Cardiff Caerdydd Wales
  • Copthorne Cardiff Caerdydd
  • Copthorne Hotel Cardiff-Caerdydd Hotel
  • Copthorne Hotel Cardiff-Caerdydd Cardiff
  • Copthorne Hotel Cardiff-Caerdydd Hotel Cardiff

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.