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Hotel Indigo Cardiff

4-star property
Dominions Arcade Queen Street, Cardiff, Wales 020 3788 4841
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4.6 out of 5
Wonderful!
See all 10 Ebookers Reviews

"Busy time as it was Christmas, but hotel was great, and staff were excellent- very central location " More

By a verified traveller on Tue 24 Mar 2020

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Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£56* Per night/room 2 Apr - 3 Apr

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Cardiff. During your stay, you're just a quick walk from Cardiff Castle. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant. Built in 2017, this 4-star hotel has 122 rooms over 5 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and premium bedding
  • Free WiFi
  • Enjoy a bite to eat at Marco Pierre White, a steakhouse that serves British cuisine
  • Cooked-to-order breakfast served weekdays for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Steps from St. David's Hall and 3 minutes on foot from Cardiff Castle

Hotel Indigo Cardiff ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Cardiff

Everyone (8)
5 out of 5
Busy time as it was Christmas, but hotel was great, and staff were excellent- very central location

Posted by on 24 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by Jacques

Thank you very much for leaving us some great feedback. :) Best regards,

5 out of 5
The young lady on the desk started of my experience so well. She was incredibly helpful and friendly. It seemed like she was genuinely pleased to welcome you to stay. The room was gorgeous and breakfast was lovely.

Posted by on 12 Jul 2019

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Comment from Hotel Management

14 Jul 2019 by Reception Team

Thank you for the review!

5 out of 5
Modern well designed rooms with the biggest bed I've ever seen!

Posted by on 27 Jun 2019

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Comment from Hotel Management

29 Jun 2019 by Reception Team

Thank you for the awesome review!

5 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

11 May 2019 by Reception

Thank you for the lovely review!

1 out of 5
Reserved disabled room but first night didnt reveive it until secomd night, so couldnt wash. Horrendously priced room service £200+ and them acussed by rude staff of owing £10, moaned room dirty but had no clean linen or towels in 3 nights. Ruined our weekend Stay clear folks

Posted by on 22 Jan 2019

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Comment from Hotel Management

25 Jan 2019 by Reception

Thank you for the review. I'm sorry the stay did not live up to your expectations. You have been contacted directly regarding these issues since we believe this review is unsubstantiated. Kind Regards,

5 out of 5
Extremely warm welcome from the staff, lovely restaurant on the 6th floor and an excellent location in the heart of Cardiff. One of the nicest hotels I've stayed in for some time.

Posted by , from Reading on 13 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by JEN

Thank you for the review! Kind Regards, Reception Team

5 out of 5
Stunning hotel, great modern rooms and at a good price. Well worth recommending.

Posted by on 22 Aug 2018

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Comment from Hotel Management

8 Sep 2018 by Ami

Many thanks for your review! We hope to welcome you back in the near future. Kind regards, Reception Team

5 out of 5
The staff were fantastic, very helpful, hotel really clean and the themed rooms a nice touch.

Posted by on 13 Apr 2018

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Comment from Hotel Management

15 Apr 2018 by Jennifer

Thank you for your feedback

5 out of 5

City centre hotel stay

Fantastic hotel. Convenient for events taking place in Cardiff. Rooms are stunning and a little quirky with the Welsh theme. If you’re able to, have the breakfast in Marco Pierre White’s restaurant on the 6th floor of the hotel - it’s lush!! Highly recommended to all.

Posted by , from South Wales on 26 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by Ami

Many thanks for a lovely review, we hope to see you again soon. Warmest regards

5 out of 5

Stag weekend cardifg

We booked three twin rooms and one queen double. Check in was helpful and quick, the rooms were amazing, brilliant showers and central location. Roof top bar has great views of city and also serves a tasty welsh full cooked breakfast.

Posted by on 12 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by Ami

Many thanks for a lovely review, we hope to see you again soon. Warmest regards

About the Hotel Indigo Cardiff

Location Dominions Arcade Queen Street, Cardiff, Wales CF10 2AR

Renovations + Closures

This property is closed from 20 December 2020 to 14 February 2021 (dates subject to change).

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. A health club, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Hotel Indigo Cardiff. This 4-star Cardiff hotel is smoke free.

  • 122 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 2017
  • Dining venue
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cardiff International Airport (CWL) (27.9 km / 17.3 mi)
  • Train station: Cardiff Queen Street Station (0.9 km / 0.5 mi)

Room Amenities

Hotel Indigo Cardiff offers 122 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.

Marco Pierre White – This steakhouse specialises in British cuisine and serves brunch, lunch, dinner and light fare. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 15.95 per person (approximately)
  • Nearby parking fee: GBP 21.00 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Cardiff
  • Hotel Indigo Cardiff Hotel
  • Hotel Indigo Cardiff Cardiff
  • Hotel Indigo Cardiff Hotel Cardiff

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.