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4.4 out of 5

"Great stay for a night. Lovely big room with bath and shower. Great size pool. Loved the steam room " More

By a verified traveller on Tue 21 Dec 2021

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Classic Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£64* Per night/room 6 Jun - 7 Jun

Superior Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Mercure Cardiff Holland House Hotel & Spa gets good marks from our customers. During your stay, you're just a quick walk from Capitol Shopping Centre. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 172 rooms over 15 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bath in each room.

  • All accommodations offer deep-soaking baths, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 15-minute walk of Principality Stadium and Cardiff Motorpoint Arena
  • Dogs welcome for a fee

Mercure Cardiff Holland House Hotel & Spa ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Cardiff Holland House Hotel & Spa

Everyone (6) Couples (9) Family (4) Other (1) Friends (3)
5 out of 5
Great stay for a night. Lovely big room with bath and shower. Great size pool. Loved the steam room

Posted by on 21 Dec 2021

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Comment from Hotel Management

30 Dec 2021 by Tim R

Dear Michelle, Thank you for taking time to review your stay, we are delighted you found it to your liking.

5 out of 5
Amazing staff all around, corner room overlooking city

Posted by on 21 Dec 2021

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Comment from Hotel Management

30 Dec 2021 by Tim R

Dear Chris Thank you for taking the time to review your stay, we are delighted you found the Hotel to your liking

5 out of 5
Facilities and space

Posted by on 12 Dec 2021

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Comment from Hotel Management

30 Dec 2021 by Tim R

Dear Nicola Thank you for taking the time to review your stay, we are delighted you found the Hotel to your liking

3 out of 5
The hotel was clean, and the hotel staff helpful, it was in a good location and the car park was very near the hotel. Although the roadworks and the access to the carpark was a bit confusing. The air conditioning was noisy and intermittent in our room and I have emailed customer services regarding this.

Posted by on 23 Feb 2020

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Comment from Hotel Management

16 Mar 2020 by Stephanie Dudley - Front Office Manager

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with the management team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

16 Mar 2020 by Stephanie Dudley - Front Office Manager

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with the management team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your review regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

9 Apr 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your rating regarding your stay at the Mercure Cardiff Holland House. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Ideal for visiting cardiff

Hotel is a direct 10 min walk to centre of town. The staff were lovely and accommodating. We had a small problem of a smelly bathroom which was fixed within 5 mins by a very polite young housekeeping member of staff. The only negative i found was that the pool was too cold. We will be back in a couple of months

Posted by , from devon on 8 May 2018

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5 out of 5

Spacious rooms & lovely spa

Pros: The size of the rooms was amazing. The spa was lovely The location was ideal
Fabulous spacious rooms, brilliant location & lovely spa

Posted by on 7 Feb 2017

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5 out of 5
Very friendly staff and I felt comfortable on arrival, all rooms very clean and the leisure facilities very high standard,, great Place to stay

Posted by on 26 Jan 2017

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About the Mercure Cardiff Holland House Hotel & Spa

Location 24-26 Newport Road, Cardiff, Wales CF24 0DD

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Cardiff Holland House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness centre, spa services, and tour or ticket assistance are also featured at the eco-friendly Mercure Cardiff Holland House Hotel & Spa. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 15 levels
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Cardiff Queen Street Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with a safe and coffee/tea makers. 30-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Separate bedroom
  • Deep-soaking bath
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10 AM.

Urban Bar & Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 9
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • Debit cards
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 18.00 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holland Hotel Cardiff
  • Holland House Mercure Cardiff
  • Hotel Mercure Holland House Cardiff
  • Mercure Cardiff Holland Hotel
  • Mercure Cardiff Holland House
  • Holland House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel
  • Mercure Holland Hotel Cardiff
  • Mercure Hotel Holland House
  • Mercure House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Cardiff
  • Mercure Cardiff Holland House Hotel And Spa Wales
  • Mercure Holland House Cardiff Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.