4.5 out of 5

"Hotel is a direct 10 min walk to centre of town. The staff were lovely and accommodating. We had a small problem of a smelly bathroom which was fi ... " More

By a verified traveller on Tue 08 May 2018

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Mercure Cardiff Holland House Hotel & Spa. During your stay, you're just a quick walk from New Theatre. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 165 rooms over 15 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and aerobics classes
  • Guests praise the quiet and central location
  • Within a 10-minute walk of New Theatre and St. David's

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£300 per night

Superior Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Classic Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Privilege, Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Cardiff Holland House Hotel & Spa ratings based on 19 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mercure Cardiff Holland House Hotel & Spa

Everyone (5) Couples (6) Family (3) Other (1) Friends (4)
5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your review regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

9 Apr 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your rating regarding your stay at the Mercure Cardiff Holland House. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Ideal for visiting cardiff

Hotel is a direct 10 min walk to centre of town. The staff were lovely and accommodating. We had a small problem of a smelly bathroom which was fixed within 5 mins by a very polite young housekeeping member of staff. The only negative i found was that the pool was too cold. We will be back in a couple of months

Posted by , from devon on 8 May 2018

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5 out of 5

Spacious rooms & lovely spa

Pros: The size of the rooms was amazing. The spa was lovely The location was ideal
Fabulous spacious rooms, brilliant location & lovely spa

Posted by on 7 Feb 2017

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5 out of 5
Very friendly staff and I felt comfortable on arrival, all rooms very clean and the leisure facilities very high standard,, great Place to stay

Posted by on 26 Jan 2017

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5 out of 5

amazing break

Was lovely the staff very friendly and helpful upgraded to a suite was perfect.

Posted by on 10 Feb 2016

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4 out of 5

Short sports trip

I attended Cardiff as my young daughter was competing in the British Cross Country Challenge. It was a one night trip. We walked from the Town Centre to the hotel and the area seemed to be in the student vicinity and on the dowdy end of things. The hotel itself was pleasant although there was a temporary reception area set up to receive guests. Check in was carried out quickly and pleasantly by the staff. The room was very nice and a good size but the twin beds that were asked for weren't provided. As it was for one night I didn't raise the issue with staff. The bathroom contained a bath which was nice and was very clean. The shower sealant had ,however seen better days and I would be surprised if it wasn't leaking behind the tray. We used the pool and sauna and steam room which were okay but the changing room floors could have done with a clean and the pool water was a bit on the cold side. The reception staff could have been a bit friendlier and helpful as the locker was a bit tricky to operate, particularly for my daughter . I noticed some guests taking a very short dip in the cool pool and then retiring to the sauna. My daughter and I are made of sterner stuff and swam for a while. We had to order room service because of the really torrential rain and the food was reasonable and pretty tasty. It was delivered pretty quickly too. We had a good sleep , heard little noise from other guests and checked out the following morning. A satisfactory trip with only some minor complaints but a good value deal overall for the combined flight and hotel package.

Posted by on 3 Feb 2016

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5 out of 5

Weekend break

Really nice large room, with tea and coffee provided. Staff in reception were really helpful and gave us a map of the city to help us get around. The only fault we had was the fact we had to pay to park in the hotel car park, but otherwise, we enjoyed our stay and would go back again.

Posted by on 23 Mar 2015

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5 out of 5

a weekend away

Arrived at the hotel, slight delay in booking in as they couldn't find our reservation, Hotel lovely, excellent breakfast, couldn't fault it

Posted by on 19 Jan 2015

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4 out of 5

Excellent hotel, but no business centre

Great modern hotel with free wifi, but no business centre if you need to get online and don't have a laptop or smart phone with you...but great otherwise.

Posted by on 2 Dec 2014

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About the Mercure Cardiff Holland House Hotel & Spa

Location 24-26 Newport Road, Cardiff, Wales CF24 0DD

Property Features

Mercure Cardiff Holland House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Cardiff Holland House Hotel & Spa. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.)
  • Train station: Cardiff Queen Street Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Cardiff Holland House Hotel & Spa offers 165 forms of air-conditioned accommodation with a safe and coffee/tea makers. 30-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and a hairdryer. This Cardiff hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Separate bedroom
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10 AM.

Urban Bar & Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Windsurfing nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 14.00 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Cardiff Holland House Hotel
  • Holland House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel And Spa Wales
  • Mercure Holland House Cardiff Hotel Cardiff

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.