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Mercure Cardiff Holland House Hotel & Spa

4-star property
24-26 Newport Road, Cardiff, Wales 020 3788 4841
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4.4 out of 5
Excellent!
See all 21 Ebookers Reviews

"The hotel was clean, and the hotel staff helpful, it was in a good location and the car park was very near the hotel. Although the roadworks and the a ... " More

By a verified traveller on Sun 23 Feb 2020

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Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£40* Per night/room 19 Mar - 20 Mar

Superior Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Privilege, Standard Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Mercure Cardiff Holland House Hotel & Spa gets good marks from our customers. During your stay, you're just a quick walk from Capitol Shopping Centre. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 165 rooms over 15 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, body wraps or aromatherapy at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and aerobics classes
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 15-minute walk of Cardiff Motorpoint Arena and Cardiff Castle

Mercure Cardiff Holland House Hotel & Spa ratings based on 21 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Cardiff Holland House Hotel & Spa

Everyone (6) Couples (6) Family (4) Other (1) Friends (4)
3 out of 5
The hotel was clean, and the hotel staff helpful, it was in a good location and the car park was very near the hotel. Although the roadworks and the access to the carpark was a bit confusing. The air conditioning was noisy and intermittent in our room and I have emailed customer services regarding this.

Posted by on 23 Feb 2020

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Comment from Hotel Management

16 Mar 2020 by Stephanie Dudley - Front Office Manager

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with the management team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

16 Mar 2020 by Stephanie Dudley - Front Office Manager

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with the management team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your review regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

9 Apr 2019 by Stephanie Dudley - Front Office Manager

We very much appreciate your rating regarding your stay at the Mercure Cardiff Holland House. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Ideal for visiting cardiff

Hotel is a direct 10 min walk to centre of town. The staff were lovely and accommodating. We had a small problem of a smelly bathroom which was fixed within 5 mins by a very polite young housekeeping member of staff. The only negative i found was that the pool was too cold. We will be back in a couple of months

Posted by , from devon on 8 May 2018

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5 out of 5

Spacious rooms & lovely spa

Pros: The size of the rooms was amazing. The spa was lovely The location was ideal
Fabulous spacious rooms, brilliant location & lovely spa

Posted by on 7 Feb 2017

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5 out of 5
Very friendly staff and I felt comfortable on arrival, all rooms very clean and the leisure facilities very high standard,, great Place to stay

Posted by on 26 Jan 2017

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5 out of 5

amazing break

Was lovely the staff very friendly and helpful upgraded to a suite was perfect.

Posted by on 10 Feb 2016

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4 out of 5

Short sports trip

I attended Cardiff as my young daughter was competing in the British Cross Country Challenge. It was a one night trip. We walked from the Town Centre to the hotel and the area seemed to be in the student vicinity and on the dowdy end of things. The hotel itself was pleasant although there was a temporary reception area set up to receive guests. Check in was carried out quickly and pleasantly by the staff. The room was very nice and a good size but the twin beds that were asked for weren't provided. As it was for one night I didn't raise the issue with staff. The bathroom contained a bath which was nice and was very clean. The shower sealant had ,however seen better days and I would be surprised if it wasn't leaking behind the tray. We used the pool and sauna and steam room which were okay but the changing room floors could have done with a clean and the pool water was a bit on the cold side. The reception staff could have been a bit friendlier and helpful as the locker was a bit tricky to operate, particularly for my daughter . I noticed some guests taking a very short dip in the cool pool and then retiring to the sauna. My daughter and I are made of sterner stuff and swam for a while. We had to order room service because of the really torrential rain and the food was reasonable and pretty tasty. It was delivered pretty quickly too. We had a good sleep , heard little noise from other guests and checked out the following morning. A satisfactory trip with only some minor complaints but a good value deal overall for the combined flight and hotel package.

Posted by on 3 Feb 2016

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5 out of 5

Weekend break

Really nice large room, with tea and coffee provided. Staff in reception were really helpful and gave us a map of the city to help us get around. The only fault we had was the fact we had to pay to park in the hotel car park, but otherwise, we enjoyed our stay and would go back again.

Posted by on 23 Mar 2015

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About the Mercure Cardiff Holland House Hotel & Spa

Location 24-26 Newport Road, Cardiff, Wales CF24 0DD

Renovations + Closures

This property is closed from 1 January 2020 to 18 January 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Cardiff Holland House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Cardiff Holland House Hotel & Spa. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff International Airport (CWL) (26.9 km / 16.7 mi)
  • Train station: Cardiff Queen Street Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Cardiff Holland House Hotel & Spa offers 165 forms of air-conditioned accommodation with a safe and coffee/tea makers. 30-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Separate bedroom
  • Deep-soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10 AM.

Urban Bar & Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 9
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 14.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holland Hotel Cardiff
  • Holland House Mercure Cardiff
  • Hotel Mercure Holland House Cardiff
  • Mercure Cardiff Holland Hotel
  • Mercure Cardiff Holland House
  • Holland House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel
  • Mercure Holland Hotel Cardiff
  • Mercure Hotel Holland House
  • Mercure House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Cardiff
  • Mercure Cardiff Holland House Hotel And Spa Wales
  • Mercure Holland House Cardiff Hotel Cardiff
  • Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.