4.5 out of 5

"Fabulous spacious rooms, brilliant location & lovely spa " More

By a verified traveller on Tue 07 Feb 2017

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Hotel Description

Mercure Cardiff Holland House Hotel & Spa places you in the center of Cardiff, within just a 15-minute stroll of popular places like National Museum Wales and Cardiff Castle. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

All 165 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and separate bathtubs and showers. Refrigerators and round-the-clock room service make in-room dining convenient. You'll find nice touches like soaking tubs and free toiletries to enhance your stay. Additionally, coffee/tea makers, in-room massages, and safes are available.

A day of pampering can include massages, aromatherapy, and mani/pedis along with access to the sauna and spa tub. The restaurant, Urban Bar & Kitchen, is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and Turkish bath/hammam as well as access to aerobics classes. Business travelers can take advantage of a conference centre and meeting rooms. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 7:30 AM and 10 AM. There's also the convenience of self parking.

Within a 20-minute walk of this 4-star Cardiff hotel, attractions include Cardiff University and Principality Stadium.

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£55 per night

Privilege, Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Cardiff Holland House Hotel & Spa ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Spacious rooms & lovely spa

Pros: The size of the rooms was amazing. The spa was lovely The location was ideal
Fabulous spacious rooms, brilliant location & lovely spa

Posted by on 7 Feb 2017

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5 out of 5
Very friendly staff and I felt comfortable on arrival, all rooms very clean and the leisure facilities very high standard,, great Place to stay

Posted by on 26 Jan 2017

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5 out of 5

amazing break

Was lovely the staff very friendly and helpful upgraded to a suite was perfect.

Posted by on 10 Feb 2016

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4 out of 5

Short sports trip

I attended Cardiff as my young daughter was competing in the British Cross Country Challenge. It was a one night trip. We walked from the Town Centre to the hotel and the area seemed to be in the student vicinity and on the dowdy end of things. The hotel itself was pleasant although there was a temporary reception area set up to receive guests. Check in was carried out quickly and pleasantly by the staff. The room was very nice and a good size but the twin beds that were asked for weren't provided. As it was for one night I didn't raise the issue with staff. The bathroom contained a bath which was nice and was very clean. The shower sealant had ,however seen better days and I would be surprised if it wasn't leaking behind the tray. We used the pool and sauna and steam room which were okay but the changing room floors could have done with a clean and the pool water was a bit on the cold side. The reception staff could have been a bit friendlier and helpful as the locker was a bit tricky to operate, particularly for my daughter . I noticed some guests taking a very short dip in the cool pool and then retiring to the sauna. My daughter and I are made of sterner stuff and swam for a while. We had to order room service because of the really torrential rain and the food was reasonable and pretty tasty. It was delivered pretty quickly too. We had a good sleep , heard little noise from other guests and checked out the following morning. A satisfactory trip with only some minor complaints but a good value deal overall for the combined flight and hotel package.

Posted by on 3 Feb 2016

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5 out of 5

Weekend break

Really nice large room, with tea and coffee provided. Staff in reception were really helpful and gave us a map of the city to help us get around. The only fault we had was the fact we had to pay to park in the hotel car park, but otherwise, we enjoyed our stay and would go back again.

Posted by on 23 Mar 2015

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5 out of 5

a weekend away

Arrived at the hotel, slight delay in booking in as they couldn't find our reservation, Hotel lovely, excellent breakfast, couldn't fault it

Posted by on 19 Jan 2015

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4 out of 5

Excellent hotel, but no business centre

Great modern hotel with free wifi, but no business centre if you need to get online and don't have a laptop or smart phone with you...but great otherwise.

Posted by on 2 Dec 2014

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4 out of 5

Anniversary Break

The Hotel is in a good location for the shops and points of interest. . The room had good views across the city and was comfortable. The room was a little jaded and needs some attention but overall was fine. The facilities in the Hotel are good . The staff were friendly and helpful. We enjoyed our stay and would recommend the Hotel.

Posted by on 10 Aug 2014

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4 out of 5

Easter break

Firstly wow,view from 12th floor room was great.room was large with desk and separate seating area and the bathroom was adequate and clean.Curtains and carpets needs attention though.Leisure facilities were great and we enjoyed the pool,jacuzzi and steam room a number of times. I would of preferred private cubicles to get changed in but all communal unless you used the toilets. All staff that we met were friendly and polite and we would return again and certainly use this group of hotels. We enjoyed are time in Cardiff very much.

Posted by on 23 Apr 2014

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4 out of 5

Shopping Break

We stayed at the Mercure for a one night stay for a shopping break, the location is perfect for this as it is only a very short walk to the St David's Center and the main shopping areas. We booked an executive room which was on the 14th floor, it was very spacious with a lovely big bed and a panoramic view of the city. We used the Spa area for the pool and sauna, the receptionist at the desk was very friendly and helpful. The changing rooms were spotlessly clean. We didn't have breakfast at the hotel as it seemed a little pricey and there were many nice coffee shops within a short walk. Overall we enjoyed our stay and would definitely recommend.

Posted by on 4 Aug 2013

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About the Mercure Cardiff Holland House Hotel & Spa

Location 24-26 Newport Road, Cardiff, Wales CF24 0DD

Property Features

Mercure Cardiff Holland House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Cardiff Holland House Hotel & Spa. For a fee, parking is available. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 15 levels
  • 15 conference rooms
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Airport: Cardiff (CWL-Cardiff Intl.) (21.2 km / 13.2 mi)
  • Train station: Cardiff Queen Street Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Cardiff Holland House Hotel & Spa offers 165 forms of air-conditioned accommodation with a safe and coffee/tea makers. 30-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and a hairdryer. Cardiff's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Separate bedroom
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10 AM.

Urban Bar & Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre. Children aged under 13 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Windsurfing nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP16.95 per person (approximately)
  • Self-parking fee: GBP12.00 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Cardiff Holland House Hotel
  • Holland House Hotel Cardiff
  • Mercure Cardiff Holland House Hotel And Spa Wales
  • Mercure Holland House Cardiff Hotel Cardiff

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.