4.0 out of 5

"Lovely hotel. Close enough to walk into city centre. Great facilities. Fantastic, friendly staff. Wonderful food. And the pool was a massive bonu ... " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

Our customers tell us they enjoy the clean rooms at Novotel Cardiff Centre. During your stay, you're just a quick walk from Cardiff Bay. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 138 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location's nightlife and the proximity to shopping
  • Steps from Cardiff Bay and 7 minutes on foot from Cardiff Motorpoint Arena
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel Cardiff Centre ratings based on 20 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cardiff Centre

Everyone (16) Couples (2) Family (1)
2 out of 5
My WiFi didnt work in the hotel. The swimming pool had too much chlorine and i could not swim. Out of 2 lifts on was out of order and we had to queue for ages and in the end we used stairs. There are 4 guest why leave 2 biscuits. I had a special request for my sons birthday to have a cake in the room. That did not happen. Overall very disappointed with overall Cardiff novotel.

Posted by on 22 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Kamilla

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak

5 out of 5

Posted by on 22 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Kamilla

Dear Guest Thank you for your rating. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Guest services

2 out of 5

Posted by on 10 Feb 2019

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Comment from Hotel Management

31 Mar 2019 by Kamilla

Dear Guest Thank you for your rating. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

4 out of 5
The hotel is within a walking distance to the beach. It is also a walking distance to the city centre enabling the guests to both enjoy the beach and to do some shopping.

Posted by , from Birmingham UK on 25 Aug 2018

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Comment from Hotel Management

30 Aug 2018 by Suzanne Staples

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Guest Services.

5 out of 5
Lovely hotel. Close enough to walk into city centre. Great facilities. Fantastic, friendly staff. Wonderful food. And the pool was a massive bonus. Had a lovely stay, thank you

Posted by on 23 Jul 2018

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Comment from Hotel Management

30 Jul 2018 by D.Goncalves

Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back soon! Warm regards,

5 out of 5

Interesting Novotel Cardiff

Brilliant Building and staff Breakfast, lots of choice, including some Welsh items. Wanted to take Emily home with us she is such a joy

Posted by on 25 May 2018

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Comment from Hotel Management

1 Jun 2018 by Suzanne

Thank you very much for your review - delighted that you enjoyed your visit. I have just spoken with Emily and she is all smiles :) Thank you!! I look forward to welcoming you back soon. Kind regards, Guest Services.

4 out of 5
Lovely stay at the Novotel Cardiff with only a few minor quibbles. On arrival, a warm and friendly greeting and both my kids were given a stuffed animal each, a nice touch. Room was nice and big, although bizarrely, found a balloon under the bed. Other than that, the room was clean with e cement tea and coffee making facilities. Breakfast was good as well with plenty of options. The evening meal in the bar wasn’t the best though, the kids option to be fair was decent enough. However, my fried fish was so over cooked it was inedible. Disappointing. Still, those quibbles aside, it was a nice stay.

Posted by , from Grays, UK on 21 May 2018

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Comment from Hotel Management

23 May 2018 by Suzanne

Thank you for taking the time to write a review. I am delighted that you enjoyed most aspects of your stay your stay. However, disappointed to hear that your evening meal at the hotel fell below our standards. Your feedback has already been passed to the Head Chef for his action. Please accept our apologies. We hope to better serve you in the future. Kind regards, Guest Services.

4 out of 5

Good family stay

Enjoyed our stay. Breakfast was great, the rooms and facilities were clean and modern. The leisure facilities were great for the kids but a little too much chlorine made them both cough after a while. Overall a good family stay.

Posted by , from Scotland on 13 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Suzanne

Thank you for taking the time to write a review. Chlorine levels are monitored. However, I have passed your comments to the leisure team to look into. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Guest Services.

5 out of 5

city break

Pros: Close to the city 5-10 min walk
Cons: We were luck with parking, but as we left 3 cars were fighting for my spot!
Location: 5-10 min walk from city centre
Close enough to the city centre, we had a good deal too

Posted by , from north wales on 17 Feb 2018

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5 out of 5

Novotel hotel Cardiff

We had a lovely stay at the novatel great amenities , we made great use of the sauna steam room and swimming pool after long tiring days out exploring the city. We would stay there again, however I would say, and this is only my personal preference the shed pub and restaurant was not to my liking, the food was excellent and drink was nice but the prices compared to the city for food and drink was expensive and the decor I think they were going for the industrial look not to my taste as I think a more intimate cosy style or maybe more traditional setting would be more pleasing to me again no reflection on a great hotel it's just my personal opinion, but then again my wife liked the decor so there you go different strokes for different folks.. The hotel is a very short walk to the city centre. I've no problem in recommending this great hotel to anyone as it has everything you need to unwind, gym also on site.

Posted by , from Ireland on 17 Dec 2017

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Property Features

As a guest of Novotel Cardiff Centre, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2259 square feet (210 square metres) and includes conference centres. Spa services, a free kid's club, and tour or ticket assistance are also featured at the business-friendly Novotel Cardiff Centre. A round-trip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • 2259 sq ft of conference space
  • 210 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (23.3 km / 14.5 mi)
  • Train station: Cardiff Central Station (1.1 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cardiff Centre offers 138 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and a hairdryer. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Elements – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Spa Services

  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: GBP 15.00 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre
  • Novotel Cardiff Centre Hotel Cardiff
  • Hotel Accor Cardiff Centre
  • Novotel Cardiff Centre Wales
  • Cardiff Novotel

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.