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4.3 out of 5

"Beautiful Hotel remodeled from an old warehouse,5 minutes on foot from the city center. Has a nice warm pool with jacuzzy and sauna. Perfect buffet br ... " More

By a verified traveller on Tue 15 Oct 2019

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Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£53* Per night/room 21 Mar - 22 Mar

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Novotel Cardiff Centre's central location. During your stay, you're just a quick walk from Cardiff Bay. Free WiFi in public areas, an indoor pool and a restaurant are available. This 4-star hotel has 138 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with separate sitting areas, LCD TVs and room service (during limited hours)
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the central location
  • Steps from Cardiff Bay and 7 minutes on foot from Cardiff Motorpoint Arena
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Novotel Cardiff Centre ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Cardiff Centre

Everyone (19) Family (1)
2 out of 5

Posted by on 7 Sep 2020

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5 out of 5

Posted by on 2 Mar 2020

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Comment from Hotel Management

3 Mar 2020 by Kamilla

Dear Guest, Thanks for staying with us. Kind regards Kamilla Robak Guest services

5 out of 5

Posted by on 12 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Kamilla

Dear Guest, Thank you for your excellent rating. Kind regards Kamilla Robak Guest services

5 out of 5
Beautiful Hotel remodeled from an old warehouse,5 minutes on foot from the city center. Has a nice warm pool with jacuzzy and sauna. Perfect buffet breakfast! Family Hotel with games for children in loby...

Posted by on 15 Oct 2019

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Comment from Hotel Management

30 Oct 2019 by Kamilla

Dear Guest Thank you for your excellent rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

4 out of 5
Love staying at this hotel. Fourth stay this year. Our kids love the restaurant and the swimming pool. Cons. One of the lifts was not in use. That was a bit frustrating, at times. We'll still return there, in the future.

Posted by on 27 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Kamilla

Dear Guest Thanks for staying with us. We appreciate your feedback! I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

5 out of 5
Lovely room, facilities/ food excellent Good car parking x

Posted by on 10 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by Kamilla

Dear Guest Thank you for your excellent rating. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

2 out of 5
My WiFi didnt work in the hotel. The swimming pool had too much chlorine and i could not swim. Out of 2 lifts on was out of order and we had to queue for ages and in the end we used stairs. There are 4 guest why leave 2 biscuits. I had a special request for my sons birthday to have a cake in the room. That did not happen. Overall very disappointed with overall Cardiff novotel.

Posted by on 22 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Kamilla

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak

5 out of 5

Posted by on 22 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Kamilla

Dear Guest Thank you for your rating. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Guest services

2 out of 5

Posted by on 10 Feb 2019

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Comment from Hotel Management

31 Mar 2019 by Kamilla

Dear Guest Thank you for your rating. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

4 out of 5
The hotel is within a walking distance to the beach. It is also a walking distance to the city centre enabling the guests to both enjoy the beach and to do some shopping.

Posted by , from Birmingham UK on 25 Aug 2018

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Comment from Hotel Management

30 Aug 2018 by Suzanne Staples

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Guest Services.

Renovations + Closures

This property is closed from 23 October 2020 to 12 March 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Novotel Cardiff Centre, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2259 square feet (210 square metres) and includes conference centres. Spa services, a free kid's club, and tour or ticket assistance are also featured at the business-friendly Novotel Cardiff Centre. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • 2259 sq ft of conference space
  • 210 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff International Airport (CWL) (26.4 km / 16.4 mi)
  • Train station: Cardiff (CFW-Cardiff Train Station) (1.1 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cardiff Centre offers 138 forms of accommodation with a safe and coffee/tea makers. This accommodation offers separate sitting areas. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Elements – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

  • Sports massage
  • Massages
  • Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 15.00 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self-parking fee: GBP 13.00 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cardiff Centre
  • Novotel Hotel Cardiff Centre
  • Cardiff Novotel
  • Hotel Accor Cardiff Centre
  • Novotel Cardiff Centre Hotel Cardiff
  • Novotel Cardiff Centre Wales
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Cardiff
  • Novotel Cardiff Centre Hotel Cardiff

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.