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4.4 out of 5

"A welcoming and relaxing atmosphere. I would be happy to return " More

By a verified traveller on Fri 03 Jan 2020

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Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Parkway Hotel & Spa. During your stay, you'll be close to Llanfrechfa Grange Hospital. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars.

  • Free WiFi
  • Free self-parking
  • Enjoy Modern European cuisine while dining at Ravellos
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body treatments, hot stone massages or aromatherapy at The Beauty Rooms
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Llantarnam Grange Arts Centre and a few minutes from Bowlplex Cwmbran

Parkway Hotel & Spa ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Parkway Hotel & Spa

Everyone (16) Family (2)
4 out of 5

Posted by on 17 Jun 2022

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4 out of 5
A welcoming and relaxing atmosphere. I would be happy to return

Posted by on 3 Jan 2020

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5 out of 5

Posted by on 6 Oct 2019

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4 out of 5

Posted by on 18 Sep 2019

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5 out of 5

Posted by on 8 Oct 2018

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5 out of 5

Very comfortable hotel

Pros: Comfort, helpful staff, cleanliness
Cons: Towels in the spa area were definitely past their best
We stayed at The Parkway hotel and spa in order to attend my sisters funeral in Cwmbran. The hotel was close to her home. Our rooms were very comfortable, bed linen and towels were very luxurious and every conceivable amenity available to us. Staff were very helpful and ensured my elderly mother was close to us. Breakfast was excellent and we were able to arrange for other family members to join us for this without any hassle at all. All in all I would not hesitate to recommend The Parkway to anyone.

Posted by , from enfield on 23 Aug 2018

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2 out of 5

Terrible receptionists and a few other staff.

Pros: It probably had facilities of gym, swimming pool, spa and some space which i liked. The kitchen staff though were better than the other staff
Cons: Receptionists, and staff are first point of contact for a hotel and if they have bad service and can't look after guests
Location: Location is okay, and one can find things to do, shopping centres in newport etc
The visible areas in the room were clean whilst the hidden areas like top of cupboards, behind the bed/chairs had dust and cub webs around it. This is advertised a 4 star hotel probably because of some facilities of swimming pool etc. However, the standards of the room could be better. The hotel receptionist aren't friendly at all. Very rude and uncaring. They don't feed you back about requests made and did look down on me. I feel very bad as a customer here. My first time in south wales, i reside in north west england. One may say the hotel staff are racist.

Posted by on 9 Aug 2018

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5 out of 5

Overnight Stay in Wales

The Hotel was nicely situated for a quick visit to relatives in Newport

Posted by , from Burton Latimer on 30 Jul 2018

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5 out of 5

Good hotel in nice setting

We stayed to visit family in the area my mums birthday is on Valentine’s Day so we had the added extra of the entertainment in the lounge bar which residents were able to enjoy as well. Nothing was too much trouble for the hotel staff. The colonial suite was very good everything was very clean the jacuzzi was lovely and warm and the steam room nice and hot. It was never crowded when we went in either in the evening or the morning - weekdays. I misread some of the other reviews you only get robes and slippers if you’ve booked a spa day they are not available in the hotel rooms for guests.

Posted by , from southampton on 17 Feb 2018

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4 out of 5

Nice very cosy hotel

This hotel was so cosy and relaxing. There was two things that l found a bit distressing. 1 : there was no lift. But to be fair l didn’t ask for a disabled room ( but not sure they have one). 2: the disabled toilet is a long way from the restaurant. I am usually in a wheelchair but had to try manage on my crutches. But that aside the staff was lovely the room was lovely and the foyer and lounge was the best l have seen.

Posted by on 16 Feb 2018

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Property Features

Parkway Hotel & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business centre and 6 meeting rooms are available. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Parkway Hotel & Spa. Free self parking is available. This 4-star Cwmbrân hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Train station: Cwmbrân Station (4 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Parkway Hotel & Spa offers 80 accommodations with laptop-compatible safes and coffee/tea makers. This Cwmbrân hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays.

Ravellos – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Reservations are required.

Courtyard Coffee Shop – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

The Beauty Rooms has 2 treatment rooms. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available through room service


Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Parkway Hotel
  • Best Western Plus Parkway
  • Best Western Plus Parkway Cwmbran
  • Best Western Plus Parkway Hotel
  • Best Western Plus Parkway Hotel Cwmbran
  • Parkway Best Western
  • Parkway Hotel Cwmbran
  • Parkway Hotel
  • Parkway Cwmbran
  • The Parkway Hotel & Spa Cwmbran, Wales
  • The Parkway Hotel & Spa Cwmbran Wales
  • Parkway Hotel Spa
  • Best Western Plus Parkway Hotel Spa
  • Parkway Hotel & Spa Hotel
  • Parkway Hotel & Spa Cwmbran
  • Parkway Hotel & Spa Hotel Cwmbran

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.