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3.8 out of 5

"A beautiful historical building but found the room unsympathetic to this! Just didn't quite match. There was no mattress protector on out bed, no tea ... " More

By a verified traveller on Tue 12 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at The Exchange Hotel. During your stay, you're just a quick walk from Cardiff Bay. Features include free WiFi in public areas, plus a restaurant and a bar. This 3.5-star hotel has 200 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, premium bedding and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and a porter
  • Guests have great things to say about the value of their stay and the size of the guestrooms
  • Steps from Cardiff Bay and 6 minutes on foot from Wales Millennium Centre

Basic Double Room, 1 Bedroom, Non Smoking, Bathtub

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Luxury Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Luxury Triple Room, 1 Bedroom

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Luxury Quadruple Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Luxury Triple Room, Accessible

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Classic Double Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Exchange Hotel ratings based on 6 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Exchange Hotel

Everyone (3) Couples (2) Family (1)
4 out of 5
A beautiful historical building but found the room unsympathetic to this! Just didn't quite match. There was no mattress protector on out bed, no teaspoon and no tea bags.

Posted by on 12 Nov 2019

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4 out of 5
This property is steeped in history, it used to be the Coal Exchange (It's claim to fame is it was the first place that ever issued a cheque for £1,000,000.00 a copy of which is hung on the wall in the dining room). The hotel staff are excellent and nothing is too much trouble and the location is excellent. For me there was just one problem and its the rooms, I've stayed in this hotel a couple of times now and whilst the rooms are spacious and very quiet, it's the little things that bug me, for example in the bathroom one of the bulbs was flickering which was so annoying I took it out, there was mastic around the water spout on the bath where someone had tried to seal it and a tile was missing (be it a small one, I noticed it). The bedroom itself was nice except for the dust on the cabinets by the bed, which was thick enough to write your name in, but to be fair the cabinets are dark in colour so dust will show up more on them. The bed itself was clean and comfortable and the blackout curtains did an excellent job of blocking out the light. I know I'm being fussy with the bathroom and the dust but I'm a Facilities Co-ordinator by trade and I'm paid to notice these things, and make sure they are put right.

Posted by on 15 Oct 2019

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4 out of 5
Very stylish property, definitely a bit different from your typical modern hotel. Liked the jacuzzi bath!

Posted by on 8 Oct 2019

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3 out of 5
Lovely building, but rooms aren’t finished to a great standard, tv in room didn’t work. Complicated bathroom set up, with little to no instruction on how to use facilities. Water left in room but no fridge so warm. No phones in room to call reception with issues. Not overly impressed based on the web site.

Posted by on 28 Aug 2019

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5 out of 5

Posted by on 11 Jul 2019

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3 out of 5

Posted by on 27 Jun 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly The Exchange Hotel. For a fee, parking is available. This 3.5-star Cardiff hotel is smoke free.

  • 200 guestrooms or units
  • 50 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Cardiff Bay Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Exchange Hotel offers 200 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • LCD television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:30 AM.

The Exchange Hotel has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.00 per person (approximately)
  • Self-parking fee: GBP 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Exchange Hotel Cardiff
  • Exchange Hotel
  • Exchange Cardiff
  • The Exchange Hotel Cardiff
  • The Exchange Hotel Hotel
  • The Exchange Hotel Cardiff
  • The Exchange Hotel Hotel Cardiff
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.