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3.8 out of 5

"A beautiful historical building but found the room unsympathetic to this! Just didn't quite match. There was no mattress protector on out bed, no tea ... " More

By a verified traveller on Tue 12 Nov 2019

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£83* Per night/room 29 May - 30 May

Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard King Room with Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 3 King Beds Maximum Occupancy 6 Max

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at The Coal Exchange Hotel. During your stay, you're just a quick walk from Cardiff Bay. Features include free WiFi in public areas, plus a restaurant and a bar. This 3.5-star hotel has 55 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • All accommodations offer LCD TVs, coffee makers and ironing boards
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include a concierge and luggage storage
  • Guests have great things to say about the location and the size of the guestrooms
  • Steps from Cardiff Bay and 13 minutes by car from Principality Stadium

The Coal Exchange Hotel ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Coal Exchange Hotel

Everyone (3) Couples (2) Family (1)
4 out of 5
A beautiful historical building but found the room unsympathetic to this! Just didn't quite match. There was no mattress protector on out bed, no teaspoon and no tea bags.

Posted by on 12 Nov 2019

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Comment from Hotel Management

3 Jan 2022 by David Lecoq

Dear Anonymous, since the 2020 lockdown, our hotel changes ownership and lot of improvements have been done. We are looking forward to welcoming you again in our hotel. Kind regards

4 out of 5
This property is steeped in history, it used to be the Coal Exchange (It's claim to fame is it was the first place that ever issued a cheque for £1,000,000.00 a copy of which is hung on the wall in the dining room). The hotel staff are excellent and nothing is too much trouble and the location is excellent. For me there was just one problem and its the rooms, I've stayed in this hotel a couple of times now and whilst the rooms are spacious and very quiet, it's the little things that bug me, for example in the bathroom one of the bulbs was flickering which was so annoying I took it out, there was mastic around the water spout on the bath where someone had tried to seal it and a tile was missing (be it a small one, I noticed it). The bedroom itself was nice except for the dust on the cabinets by the bed, which was thick enough to write your name in, but to be fair the cabinets are dark in colour so dust will show up more on them. The bed itself was clean and comfortable and the blackout curtains did an excellent job of blocking out the light. I know I'm being fussy with the bathroom and the dust but I'm a Facilities Co-ordinator by trade and I'm paid to notice these things, and make sure they are put right.

Posted by on 15 Oct 2019

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Comment from Hotel Management

3 Jan 2022 by David Lecoq

Dear Anonymous, since the 2020 lockdown, our hotel changes ownership and lot of improvements have been done. We are looking forward to welcoming you again in our hotel. Kind regards

4 out of 5
Very stylish property, definitely a bit different from your typical modern hotel. Liked the jacuzzi bath!

Posted by on 8 Oct 2019

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3 out of 5
Lovely building, but rooms aren’t finished to a great standard, tv in room didn’t work. Complicated bathroom set up, with little to no instruction on how to use facilities. Water left in room but no fridge so warm. No phones in room to call reception with issues. Not overly impressed based on the web site.

Posted by on 28 Aug 2019

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5 out of 5

Posted by on 11 Jul 2019

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3 out of 5

Posted by on 27 Jun 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Coal Exchange Hotel also features multilingual staff and concierge services. This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Cardiff Bay Station (0.5 km / 0.3 mi)

Room Amenities

The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

  • LCD television
  • Digital channels
  • Coffee maker
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

The Coal Exchange Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

  • Cashless transactions are available
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.50 for adults and GBP 6.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Exchange Hotel Cardiff
  • Exchange Hotel
  • Exchange Cardiff
  • The Exchange Hotel Cardiff
  • The Exchange Hotel
  • The Coal Exchange Hotel Hotel
  • The Coal Exchange Hotel Cardiff
  • The Coal Exchange Hotel Hotel Cardiff
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.