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4.0 out of 5

"Everything was ok not the best but not the worst ! " More

By a verified traveller on Mon 07 Sep 2020

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Small Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£56* Per night/room 28 Jan - 29 Jan

Deluxe Single Room, 1 Large Single Bed

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Club King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Crown and Mitre Hotel. During your stay, you're just a quick walk from Green Market. Free WiFi in public areas, free self-parking and a restaurant are available. This 3-star hotel has 91 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, room service and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Peace and Plenty
  • Full breakfast served daily for a fee
  • Amenities include meeting rooms, laundry facilities and a lift
  • Guests speak favourably about the helpful staff and the clean guestrooms
  • Steps from Green Market and Carlisle Guildhall
  • Pets welcome free of charge

Crown and Mitre Hotel ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crown and Mitre Hotel

Everyone (6) Couples (1)
5 out of 5
Excellent

Posted by on 2 Jan 2022

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3 out of 5
Everything was ok not the best but not the worst !

Posted by , from Surrey on 7 Sep 2020

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1 out of 5
We have stayed in this hotel twice before but on this occasion we were very disappointed by the low standard of care for the rooms and the very poor food being served . All Covid safety precautions were in place and we were happy to abide by these rules but to run the hotel in a sub standard manner while charging full rates is unexceptable, service with a attitude that we were a inconvenience to the staff The cleanliness of the room fell far short of our expectations given we had paid for a executive suite the room was dirty the sofa was badly stained,the windows were covered in cobwebs ,the shower controls where broken and the toilet seat was completely off its fixings. These items are easily identifiable when the room is being cleaned and not difficult to fix/repair. We had dinner in the hotel the food had obviously been cooked and poorly reheated the lounge bar was tired and very un-welcoming to the extent that the one member of staff behind the screened bar told us that we could not have the TV changed as she had been instructed by her management , there was only us two in the lounge! Our main disappointment was in the staff response when we reported our issues at the reception the duty manager (Tom) was called to assist. After we explained our concerns with our suite ,he advised that he would inspect the room to check and report back . We waited in reception for over 30mins on his return ,he never returned even asking reception for a update.

Posted by , from paisley on 30 Jul 2020

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5 out of 5
Great location, staff very friendly and we’re extremely helpful given our late arrival.

Posted by on 21 Dec 2019

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5 out of 5

Posted by on 29 Nov 2019

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4 out of 5
Location in the city and the staff at the hotel. Easy smooth check in process

Posted by on 4 Aug 2019

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4 out of 5
Great hotel great location freindly staff very clean will be staying again

Posted by on 28 Jun 2019

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4 out of 5
Very nice location. Parking slightly awkward especially if you have a pooch in tow but the staff were excellent and breakfast amazing ... and we are pretty fussy :-)

Posted by , from cheshire on 31 Aug 2018

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4 out of 5

Central Carlisle hotel

Booked online and was pleasantly surprised at how nice the hotel was, we stayed in a small standard room that was more than adequate given the excellent price paid. Reception staff pleasant and helpful and a glass of wine offered on arrival. Lovely big comfortable bed only let down by flat hard pillows that interrupted my sleep and left me headachey in the morning.

Posted by , from glasgow on 17 Mar 2018

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5 out of 5

Posted by on 30 Nov 2018

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:

  • Dining venue

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Crown and Mitre Hotel also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis. This 3-star Carlisle hotel is smoke free.

  • 91 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Carlisle Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Crown and Mitre Hotel offers 91 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

Peace and Plenty – This restaurant specialises in local cuisine and serves lunch, dinner and light fare.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless checkout is available. Individually wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 8.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown And Mitre Hotel
  • Crown and Mitre Hotel Hotel
  • Crown and Mitre Hotel Carlisle
  • Crown and Mitre Hotel Hotel Carlisle
  • Crown Mitre Hotel Sure Hotel Collection by Best Western
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.