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"Reception staff very helpful, room ok, great location. En suite very dated and in need of an update. Shower didn't work both days of our stay. " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

Carlisle, Sure Hotel Collection by Best Western's good location gets good marks from our customers. During your stay, you're just a quick walk from Carlisle Guildhall. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 70 rooms over 3 floors. Each room includes amenities such as free WiFi and an LED TV.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast offered for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the helpful staff and the comfortable guestrooms
  • Within a 15-minute walk of Carlisle Cathedral and Carlisle Castle
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£53* Per night/room 4 Jul - 5 Jul

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hallmark Hotel Carlisle ratings based on 8 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hallmark Hotel Carlisle

Everyone (7) Couples (1)
3 out of 5
Reception staff very helpful, room ok, great location. En suite very dated and in need of an update. Shower didn't work both days of our stay.

Posted by on 16 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by Team Carlisle

Thank you for your review. The hotel is currently undergoing a refurbishment, so the next time you stay we hope to have updated many of our bedrooms and a bathrooms

3 out of 5

Posted by on 19 Jan 2020

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Comment from Hotel Management

23 Jan 2020 by Team Carlisle

Thank you for your recent review. We hope you enjoyed your stay with us

4 out of 5
Great location, directly opposite the train station and next to lots of cafes, restaurants, shops, pubs and takeaways. The building is clearly old and being slowly renovated but the room was comfortable enough with a great bed. Slept very well and cant complain for the great value price paid considering the great location!

Posted by on 22 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Team Carlisle

Thank you for taking the time to review your stay. We are delighted you had a great time with us and we hope that we can welcome you back in the future

4 out of 5

Posted by on 8 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Team Carlisle

Thanks for your review. We are glad you had a good stay and we hope we can welcome you back soon.

3 out of 5
Hotel well situated in city centre reception and bar area reasonable but like the room we stayed in would benefit from and upgrade our room was very dated especially the bathroom great shower though.

Posted by , from GB on 13 Sep 2018

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3 out of 5

stayed 27th Jan 18

Hotel car park was extra dog was also an extra charge I think because we had the dog with us we were given a shabby room. Decor was very dated and tired. Bathroom also very old and tired. A little annoyed that our breakfast in bed on Sunday morning didn't arrive and we had to rush down to eat in the dinning room before breakfast finished.

Posted by on 29 Jan 2018

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Comment from Hotel Management

11 Feb 2018 by Hallmark Hotel Carlisle

Good Evening, Thank you for taking the time to leave us your feedback. I can assure you that bringing a dog had no influence over the room that you were given and I am sorry that you felt this way. Regarding the breakfast, I will certainly look into why this happened. We do hope that you will return so we show you our usual standards.

4 out of 5

Nice Friendly Hotel.

Pros: Just about everything. I think I have found a gem of a hotel here.
Cons: There was only one lift and it was a little slow.
Location: Just round the corner from a host of pubs and takeaway food shops. There is also an excellent Greek restaurant not far away.
Nice hotel adjacent to railway station and only short walk to National Express bus station. Close to pubs and restaurants. Very friendly staff. Really comfortable bed and room cleanliness excellent. Only one elevator which was a little slow but no problem. I thoroughly enjoyed my stay. The breakfast was incredibly good.

Posted by , from Lincoln UK on 17 Aug 2017

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Comment from Hotel Management

18 Sep 2017 by Natalie Howlett

Thank you so much for your kind words and taking the time to leave us feedback. It makes us happy to know our hard work across all departments has paid off and our guests have enjoyed themselves. We hope you are able to visit us again soon

3 out of 5

Nice hotel but kept awake by screaming/drunken wom

Pros: Breakfast
Cons: Double glazing
Location: Good location
Sufficient for a night stop. However, due to being next to train station had a few unsavoury characters lounging about the front door.

Posted by , from london on 20 Aug 2016

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About the Hallmark Hotel Carlisle

Location Court Square, Carlisle, England CA1 1QY

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 54 square feet (5 square metres) and includes conference rooms. The eco-friendly Carlisle, Sure Hotel Collection by Best Western also features laundry facilities, dry cleaning/laundry services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Carlisle hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 54 sq ft of conference space
  • 5 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (90.2 km / 56.1 mi)
  • Train station: Carlisle Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Carlisle, Sure Hotel Collection by Best Western offers 70 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Carlisle hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy English breakfast for a fee.

The Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.00 per person (approximately)
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlisle Hallmark
  • Carlisle Hallmark Hotel
  • Hallmark Carlisle
  • Hallmark Carlisle Hotel
  • Hallmark Hotel Carlisle
  • Hotel Hallmark Carlisle
  • Hallmark Hotel Carlisle
  • Carlisle, Sure Collection By
  • Carlisle, Sure Hotel Collection by Best Western Hotel
  • Carlisle, Sure Hotel Collection by Best Western Carlisle
  • Carlisle, Sure Hotel Collection by Best Western Hotel Carlisle

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.