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5.0 out of 5

"Genuinely my favourite hotel in the world! This was my fourth time here and it just keeps getting better. The staff are just incredible - they all l ... " More

By a verified traveller on Thu 04 Apr 2019

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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£148* Per night/room 1 Dec - 2 Dec

Luxury Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Double Beds, Ground Floor

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Bastión Luxury Hotel. During your stay, you're just a quick walk from Clock Tower. Free breakfast, free WiFi in public areas and a full-service spa are available. This 4.5-star hotel has 51 rooms. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with LED TVs, room service (during limited hours) and premium bedding
  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to massages or facials at Bastión Luxury Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the quiet location and the helpful staff
  • Steps from Santo Toribio Church and 8 minutes on foot from Puerta del Reloj
  • Airport and local-area shuttle service available for a fee

Bastión Luxury Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Bastión Luxury Hotel

5 out of 5
Genuinely my favourite hotel in the world! This was my fourth time here and it just keeps getting better. The staff are just incredible - they all learned our names and we were treated like VIP's - nothing was too much trouble for them...the guys at the pool were constantly making sure our drinks stayed cool and topping us up with ice etc, the concierge (Jhordan) was super helpful with restaurant bookings and even offered to post our postcard for us :) They have some lovely extra touches such as coming round with traditional foods at breakfast and explaining more about them. Shout out to Jorge, Jhonny, David, and the lovely evening reception lady. Also, to the porter who looked after my friend when she was unwell, making her special teas and checking on her. You are amazing! The room is of a perfect size and having the toilet and shower separately really helps. Most comfortable beds ever. The hotel is just beautiful in general and the rooftop pool really quiet and relaxing. The location is completely perfect - very close to everything but not right by the loud nightlife. I almost didn't want to write this review as I don't want to help it get booked up for when I plan to return! Bastion, I love you, you're the best and I'll see you soon!

Posted by on 4 Apr 2019

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Renovations + Closures

This property is closed from 19 March 2020 to 15 September 2020 (dates subject to change).

Property Features

Bastión Luxury Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A rooftop terrace, tour or ticket assistance, and a garden are also featured at the luxury Bastión Luxury Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This 4.5-star Cartagena hotel is smoke free.

  • 51 guestrooms or units
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (6.4 km / 4 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Bastión Luxury Hotel offers 51 forms of air-conditioned accommodation with a safe and complimentary bathrobes. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and hairdryers. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 6 AM to 10 AM.

Bastión Luxury Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bastión Luxury Spa. Services include sports massages and facials.

The spa is open daily.

  • Sports massage
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

No on-site parking is available

This property accepts credit cards and cash

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bastión Luxury
  • Bastión Luxury Cartagena
  • Bastión Luxury Hotel
  • Bastión Luxury Hotel Cartagena
  • Bastión Luxury Hotel Hotel
  • Bastión Luxury Hotel Cartagena
  • Bastión Luxury Hotel Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Bastión Luxury Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.