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Superior Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Charleston Santa Teresa Cartagena. During your stay, you're just a quick walk from Clock Tower. Free WiFi in public areas, 3 restaurants and a full-service spa are available. This 5-star hotel has 87 rooms over 6 floors. Each room includes amenities such as free WiFi and an iPad.

  • Air-conditioned rooms with iPads, MP3 docking stations and 24-hour room service
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, facials or hydrotherapy at Spa Santa Teresa
  • Services include concierge services, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour health club, complimentary bicycles and yoga classes
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee

Charleston Santa Teresa Cartagena ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Charleston Santa Teresa Cartagena

Couples (1)
5 out of 5
Die Lage, Sauberkeit und das Personal war super! Würde jederzeit wieder buchen.

Posted by on 24 Dec 2019

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Comment from Hotel Management

28 Dec 2019 by Javier

Sehr geehrter Gast, wir bedanken uns für Ihre freundlichen Kommentare und teilen Sie uns Ihre Erfahrungen in unserem Hotel mit. Wir hoffen, dass wir uns freuen, Sie wieder zu bedienen

About the Charleston Santa Teresa Cartagena

Location Carrera 3 # 31-23, Cartagena, Bolivar 130001

Renovations + Closures

This property is closed from 18 March 2020 to 15 January 2021 (dates subject to change).

Property Features

Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2626 square feet (244 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Charleston Santa Teresa Cartagena. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Cartagena hotel.

  • 1 building
  • 87 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2626 sq ft of conference space
  • 244 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (5.5 km / 3.4 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Charleston Santa Teresa Cartagena offers 87 forms of accommodation with iPads and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters and premium bedding. Cable televisions are provided. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPad
  • MP3 dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Cafe Colonial – On-site café.

La Terraza – This poolside restaurant specialises in Caribbean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Harry Sasson Restaurant – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Plaza Santa Teresa – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa Santa Teresa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Cots (infant beds) are available for USD 117.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23 for adults and USD 23 for children (approximately)
  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 10 (one-way), (up to 10 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 117.0 per night
  • Rollaway bed fee: USD 100.0 per night
  • Facilities fee: USD 12 per accommodation, per night and includes use of: spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartagena Charleston Santa Teresa
  • Charleston Santa Teresa Cartagena
  • Charleston Santa Teresa Cartagena Hotel
  • Santa Teresa Cartagena Charleston
  • Charleston Hotel Cartagena
  • Hotel Santa Teresa Cartagena
  • Santa Teresa Cartagena
  • Charleston Santa Teresa Hotel
  • Charleston Santa Teresa
  • Charleston Santa Teresa Cartagena Hotel
  • Charleston Santa Teresa Cartagena Cartagena
  • Charleston Santa Teresa Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.