26 Mar 2019 by Marcos
Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator
As a guest of Hilton Cartagena, you'll find 4 outdoor swimming pools and 6 hot tubs along with outdoor tennis courts, a waterslide, and a steam room. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this resort measures 25941 square feet (2410 square metres) and includes conference centres. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the luxury Hilton Cartagena. Free self parking is available. This 4.5-star Cartagena resort is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking
Hilton Cartagena offers 341 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Las Chivas Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Pizza Al Forno – This family restaurant specialises in pizza. Open daily.
Pool Bar – This poolside bar only serves lunch. Open daily.
Sunset Grill – This beachfront bar specialises in regional cuisine and only serves lunch. A children's menu is available. Open daily.
Society Lobby Bar – Overlooking the garden, this lobby lounge only serves light fare. Open daily.
Late-night fare is available from 24-hour room service.
4 outdoor swimming pools and 6 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a waterslide, a steam room and a 24-hour fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 1 and over; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 1 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
