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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£78* Per night/room 29 Apr - 30 Apr

Superior Room, View (Extra Bed 2 Adults + 1 Child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room (View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy NH Cartagena Urban Royal's good location. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free WiFi
  • Enjoy international cuisine while dining at Restaurante Cafe del Relo
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests speak favourably about the location and the helpful staff
  • Steps from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee

NH Cartagena Urban Royal ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for NH Cartagena Urban Royal

Couples (1)
2 out of 5
Mehr schein als sein, hände weg davon.

Posted by on 29 Apr 2021

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Comment from Hotel Management

30 Apr 2021 by Urban /Cartagena

Hello thanks a lot for you comments, are very important for us king Regards

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 11 September to 25 September:

  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly NH Cartagena Urban Royal. An airport shuttle (available 24 hours) is available for a fee. This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Property shuttles: Airport shuttle

Room Amenities

NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • LCD television
  • Cable channels
  • Fridge
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Restaurante Cafe del Relo – This restaurant specialises in international cuisine and serves lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Windsurfing nearby
  • Snorkelling nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

NH Cartagena Urban Royal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: COP 115246 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged
  • Debit cards not accepted
  • Staffed front desk
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Residents must pay VAT (19%) at the property. Travellers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travellers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 33904 to 75311 per person
  • Airport shuttle fee: COP 50000 per vehicle (return)
  • Pet fee: COP 115246 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reloj Royal
  • Reloj Urban
  • Royal Reloj
  • Urban Royal Puerta Reloj
  • Urban Royal Puerta Reloj Cartagena
  • Urban Royal Puerta Reloj Hotel
  • Urban Royal Puerta Reloj Hotel Cartagena
  • NH Cartagena Urban Royal Hotel
  • Urban Royal Hotel
  • NH Cartagena Urban Royal
  • Urban Royal
  • NH Cartagena Urban Royal Hotel
  • NH Cartagena Urban Royal Cartagena
  • NH Cartagena Urban Royal Hotel Cartagena

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.