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4.5 out of 5

"The place is tired and needs refreshing. The staff are equally uninspiring - nothing seemed to come naturally for example wiFi which is free was not o ... " More

By a verified traveller on Sun 10 Nov 2019

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Standard Twin Room, Multiple Beds, View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£90* Per night/room 14 Jul - 15 Jul

Grand Suite, 1 Double Bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, 1 Double Bed, Balcony, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds, Balcony, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room, Multiple Beds, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Mercure Catania Excelsior's walkable location gets good marks from our customers. During your stay, you're just a quick walk from Via Etnea. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to public transport and the area's walkability
  • 7 minutes by car from Via Etnea and 11 minutes from Catania Cathedral
  • Cats and dogs welcome for a fee

Mercure Catania Excelsior ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Catania Excelsior

Everyone (2) Couples (1)
3 out of 5
The place is tired and needs refreshing. The staff are equally uninspiring - nothing seemed to come naturally for example wiFi which is free was not offered and required vouchers etc. The room felt tatty and the bathroom was unwelcoming with silicone along bath etc peeling off. Pity. It’s in a prime location with good access to parking and Centre - Accor could do much better

Posted by on 10 Nov 2019

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5 out of 5
The hotel was in excellent condition and the staff were friendly, helpful and knowledgeable.

Posted by on 19 Aug 2019

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5 out of 5
Spacious rooms, cleaned everyday, good breakfast, a bus stop nearby from where you can catch bus to most parts of the town and also Alibus has a stop at that point which makes it very easy to travel from and to the airport. Reception staff and bar staff very helpful. Plenty of restaurants around the hotel. Walkable distance to the town centre. And the room had a beautiful view of Mt. Etna. Will definitely recommend this hotel.

Posted by , from Newport. GB on 29 Mar 2019

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5 out of 5
Enpfang war sehr gut, Personal im gesamten Hotel war ausgesprochen Hilfsbeeit und Freundlich. Das Frühstücksbuffet war sehr gut von der Qualität und Optik.Nochmals Dank an das gesamte Hotelpersonal. Die Zimmerreinigung war sehr gut... Die Betten waren sehr gut und auch die Bettwäsche hervorragend!! Leider fehlt in TV Gerät der eine oder andere SEnder in deutscher Sprache!! Das dürft ein heutigen Zeiten ja kein Problem sein. Internet war auch sehr gut!!

Posted by , from Berlin on 6 Jul 2022

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About the Mercure Catania Excelsior

Location Piazza Giovanni Verga 39, Catania, CT 95129

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Mercure Catania Excelsior. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Catania hotel.

  • 1 building
  • 176 guestrooms or units
  • Built in 1953
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Catania Central Station (1.5 km / 0.9 mi)
  • Metro station: Italia Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Catania Excelsior offers 176 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Catania hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Le Zagare – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per day
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and is collected at the property in cash: EUR 2.50 per person, per night, up to a maximum of 4 nights. Guests exempted from the tax include: Catania residents, exchange students, university students, children under 18 years of age, coach drivers and tour leaders for groups of at least 25 people (1 coach driver and 1 tour leader per group), and disabled persons, patients and their companions/helpers (max. 2 per patient), subject to submission of proper documents to the property.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 per person (approximately)
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Grand Catania
  • Excelsior Grand Hotel
  • Excelsior Grand Hotel Catania
  • Mercure Catania Excelsior Hotel
  • Mercure Excelsior Hotel
  • Mercure Catania Excelsior
  • Mercure Excelsior
  • Mercure Catania Excelsior Sicily
  • Mercure Catania Excelsior Hotel
  • Mercure Catania Excelsior Catania
  • Mercure Catania Excelsior Hotel Catania

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.