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"This is certainly not a Four Star Hotel as advertised. On saying that, paying 50 USD for Bed & Breakfast is a bargain. To pay much more is not worth ... " More

By a verified traveller on Thu 12 Apr 2018

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Hotel Description

Our customers tell us they enjoy Mandarin Plaza Hotel's good location. During your stay, you're just a quick walk from Ayala Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This 4-star hotel has 350 rooms. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with LCD TVs, fridges and room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a meeting room and a lift
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Within a 15-minute walk of Ayala Center and Cebu Business Park

Superior (2 Single Beds)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mandarin Plaza Hotel ratings based on 3 verified reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mandarin Plaza Hotel

Everyone (3)
1 out of 5
The room was a good size but the cleaning was terrible. The bathroom had mold which has been there weeks. On asking to speak to the Duty Manager I was informed that all management were in a meeting. I said I would come back later, For the next 24 hours no manger available. They sent me a "so called Supervisor" who was just plain useless. I explained and showed her the pictures of the mold she just smiled. I said I wanted to see the manager and she said not possible. I said I would be down later as going out. Two hours later on returning to the room no cleaning and when I checked out the mold was still there and no manager at all. Totally disgusting.

Posted by , from U.K.. on 10 Oct 2018

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3 out of 5

You Get What You Pay For

Pros: Locality
Cons: Good Re Vamp
Location: Shopping Mall within minutes, If you want the SM Mall 100 peso in taxi. Taxis good on standby at hotel.
This is certainly not a Four Star Hotel as advertised. On saying that, paying 50 USD for Bed & Breakfast is a bargain. To pay much more is not worth the money. 95% of the staff are good, but like all places you get a couple which are bad which can change your opinion. I did not let this bother me. Check In / Out OK Room for improvement, but acceptable. Room was big but showing age. Breakfast moderate but like %99 of hotels cold. Evening menu small but well worth the money Good portions. Certainly no need to go out for a meal. Drinks well priced for a hotel. Swimming Pool small but again acceptable. Would certainly recommend if on budget. This is the first time I have stayed in what I call a cheap Hotel. What I spent altogether with food & Drink would not even have been 1 night at my normal hotels I stay in. Would I stay here again YES I have already booked. Going for the expensive fancy hotels with a good name is very deceiving and costly. STAY HERE.

Posted by , from London on 12 Apr 2018

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4 out of 5
Zentral gelegen , grosse zimmer, in die jahre gekommen aber noch ok ,.. Personal sehr nett , Frühstücks Buffett ok, Preisleistung ok , werde es wieder buchen.

Posted by on 27 Dec 2018

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Renovations + Closures

This property is closed from 22 May 2020 to 14 August 2020 (dates subject to change).

The following facilities will be closed from 22 May 2020 to 14 August 2020 (dates subject to change):

  • Sauna
  • Swimming pool

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, spa services, and concierge services are also featured at the business-friendly Mandarin Plaza Hotel. Free self parking is available. This 4-star Cebu hotel is smoke free.

  • 1 building
  • 350 guestrooms or units
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cebu (CEB-Mactan - Cebu Intl.) (12.3 km / 7.7 mi)
  • Parking: Free self parking

Room Amenities

Mandarin Plaza Hotel offers 350 forms of air-conditioned accommodation with a safe and complimentary bottles of water. LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining
  • LCD television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Extra futon mattress (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily.

On-site venue – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 1000.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Mandarin Plaza Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1000.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Plaza
  • Mandarin Plaza Cebu
  • Mandarin Plaza Hotel
  • Mandarin Plaza Hotel Cebu
  • Mandarin Plaza Hotel Cebu Island/Cebu City
  • Mandarin Plaza Hotel Cebu
  • Mandarin Plaza Hotel Hotel
  • Mandarin Plaza Hotel Hotel Cebu

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.