12 Jul 2019 by Guest relations Mr&MrsWhite
Dear Anonymous,Thank you for writing your comments at Expedia after your recent stay at Mr & Mrs White Crete. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Hopefully we will be given the opportunity to welcome you back and be given a chance to earn back your trust.
14 Jul 2019 by Guest relations Mr&MrsWhite
Dear Annymous,Thank you for taking the time to share your helpfull score with the readers of the Expedia website.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Mr & Mrs White Crete Lounge Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Mr & Mrs White Crete Lounge Resort & Spa - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A kids' pool, a seasonal outdoor pool, and a rooftop terrace are also featured at the luxury Mr & Mrs White Crete Lounge Resort & Spa - All Inclusive. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Chania property.
Available in some public areas: Free WiFi
Free self parking
Mr & Mrs White Crete Lounge Resort & Spa - All Inclusive offers 146 forms of accommodation with a safe and complimentary bottles of water. Rooms open to balconies or patios. 32-inch Plasma televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available.
Guests are served a free full breakfast daily from 7:30 AM to 10:30 AM.
Myrto Main Restaurant – This buffet restaurant overlooks the ocean.
Eros a la carte – This restaurant is located by the pool. Reservations are required. Open daily.
Ellie's Dinner a la carte – On-site restaurant. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre and a kids' pool.
Guests can indulge in a pampering treatment at the property's full-service spa, AYUS. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and lunch. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.