12 Jul 2019 by Guest relations Mr&MrsWhite
Dear Anonymous,Thank you for writing your comments at Expedia after your recent stay at Mr & Mrs White Crete. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Hopefully we will be given the opportunity to welcome you back and be given a chance to earn back your trust.
14 Jul 2019 by Guest relations Mr&MrsWhite
Dear Annymous,Thank you for taking the time to share your helpfull score with the readers of the Expedia website.
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Mr & Mrs White Crete Lounge Resort & Spa is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Mr & Mrs White Crete Lounge Resort & Spa, you'll find a full-service spa, 2 the outdoor swimming pools, and 2 indoor swimming pools along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A kids' pool, a rooftop terrace, and spa services are also featured at the luxury Mr & Mrs White Crete Lounge Resort & Spa. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Chania resort.
Available in some public areas: Free WiFi
Free self parking
Mr & Mrs White Crete Lounge Resort & Spa offers 146 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch Plasma televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7:30 AM to 10:30 AM.
Myrto Main Restaurant – This buffet restaurant overlooks the ocean.
Eros a la carte – This restaurant is located by the pool. Reservations are required. Open daily.
Ellie's Dinner a la carte – On-site restaurant. Open daily.
Room service (during limited hours) is available.
2 the outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre and a kids' pool.
Guests can indulge in a pampering treatment at the resort's full-service spa, AYUS. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.