4 Jan 2020 by Hôtel Roc et Neige
Merci pour votre retour, en effet nous avions un souci de chauffage. Pendant les vacances de Noël, il est plus difficile de mobiliser des spécialistes. Cependant, nous avons fait tout ce qui était en notre possession pour améliorer le séjour de nos clients et la température, à ce jour, est de nouveau optimale. Nous regrettons réellement cet inconvénient et nous excusons encore pour cet incident.
8 Jan 2020 by Hôtel Roc et Neige
Vielen Dank für Ihren Kommentar, Ihre Meinung ist wichtig. In Kürze sind Renovierungsarbeiten geplant, während die Einrichtung geöffnet bleibt. Unsere Preise sind auch aus diesen Gründen niedrig und die Zimmer bleiben für die meisten unserer Kunden, die mit dem Preis-Leistungs-Verhältnis zufrieden sind, komfortabel und angenehm.
4 Feb 2020 by Irène
The following facilities are closed on Sunday and Monday:
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A sauna, a rooftop terrace, and spa services are also featured at the business-friendly Hotel Roc et Neige. Free self parking is available. This 3-star Chateau-d'Oex hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Roc et Neige offers 60 forms of accommodation with complimentary bottles of water and free toiletries. Televisions come with cable channels. Bathrooms include a shower. This Chateau-d'Oex hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
Roc et Neige Restaurant – On-site restaurant.
Recreational amenities at the hotel include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:30 AM - 8 PM. If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:30 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.