12 May 2019 by R. Boyal
We are sorry that you were dissatisfied. As per our email, we again would like to say that if you had said anything to us at the time, we would have rectified it straight away. No lift and The number of stairs are both stated on the details which are available at the time of booking. Most of our guests read these, and are aware, and request a room on a lower floor if they have difficulty with stairs. As you did not inform us that you were leaving some time time in late evening, we did not have the option of making the room available to re-let. As we inform all our guests, we are always nearby even after all our guests are checking in. We regret that you were unable to stay.
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Free self parking is available. A complete renovation of 81 The Prom Hotel was completed in December 2017. Smoking is allowed in designated areas at this Georgian Cheltenham guesthouse.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
81 The Prom Hotel offers 10 forms of accommodation with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. Beds feature memory foam mattresses. LCD televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Cheltenham guesthouse provides complimentary wireless Internet access. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2017.
Guests are served a free full breakfast daily from 8:30 AM to 10 AM.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
The front desk is open daily from 9 AM - 9 PM. If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 9 AM - 9 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that all rooms are accessible only via stairs and may not be suitable for people with reduced mobility. In total the building has 80 stairs to the top and there is no elevator.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.