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3.8 out of 5

"The one way system wasn't easy to navigate initially but the hotel was very well placed and offered everything needed for a short stay out and about. ... " More

By a verified traveller on Fri 24 May 2019

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Hotel Description

Citrus Hotel Cheltenham by Compass Hospitality's great location gets high marks from our customers. During your stay, you're just a quick walk from Cheltenham Town Hall. Features include free WiFi in public areas, plus a bar and breakfast (surcharge). Built in 1960, this 3-star hotel has 59 rooms over 4 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service (during limited hours) and electric kettles
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Amenities include a front-desk safe, 2 meeting rooms and laundry facilities
  • Guests speak favourably about the helpful staff and the beds
  • Just a 4-minute walk from Cheltenham Town Hall and 7 minutes on foot from Everyman Theatre
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Accessible Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£41* Per night/room 2 Aug - 3 Aug

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Citrus Hotel Cheltenham by Compass Hospitality ratings based on 9 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citrus Hotel Cheltenham by Compass Hospitality

Everyone (6) Couples (1) Family (1)
4 out of 5

Posted by on 20 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Reception Team

Dear Guest, Thank you for the great review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4 out of 5

Posted by on 26 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Reception Team

Dear Guest, Thank you for the great review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

1 out of 5
This was the worst hotel stayed in my life ! Sorry but it was so vile it made me sick. The staff do not smile or speak they have no facial expressions to show. The room door doesnt shut properly and the maid left the door open very bad The beds are mattresses on top of a ceramic box hardly a bed! The bed has hairs on the sheets and pillows from previous guests i slept with my clothes on too scared to sleep in the bed The floor was dirty not been cleaned the windows have no net curtains and although the staff told me you cabt look in you can from the outside! The bathroom was filthy and hairs all over the bath and the taps tarnished so bad i didnt get into tbe bath due to this mould all over and was severely bad god knows how this hotel is in business. A 2 star hostel and as for the smell in room well dont go there

Posted by on 11 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by The Manager

Dear Anonymous, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the issued raised with the room and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Malc Bishop | Hotel manager

4 out of 5
The one way system wasn't easy to navigate initially but the hotel was very well placed and offered everything needed for a short stay out and about. I would certainly stay there again.

Posted by on 24 May 2019

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Comment from Hotel Management

27 Aug 2019 by Reception Team

Dear Guest, Thank you for the great review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Reception Team

4 out of 5
The hotel is fine. During our stay the lift was out of action. Didn't affect our stay but may have inconvenienced some. Excellent location in central Cheltenham but quite and no noise. 30min walk to the train station

Posted by on 6 May 2019

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Comment from Hotel Management

27 Aug 2019 by Reception Team

Dear Guest Thank you for choosing to stay with us at Citrus Hotel on your recent visit to Cheltenham and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Citrus Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely, Reception Team

5 out of 5
Clean airy bedroom. Friendly efficient staff. Ideally located in central Cheltenham with underground car parking. Very good value for money with inclusive breakfast.

Posted by , from S. Wales on 5 Apr 2019

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Comment from Hotel Management

6 Apr 2019 by Simon Dean | Deputy Hotel Manager

Dear Guest, thank you for taking the time to write a review based on your recent stay at The Citrus Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to read that you enjoyed your recent stay with us and that the Hotel’s location and style suite your needs. We do pride ourselves on our Customer Service and it is greatly appreciated when noted by guests. Once again, thank you for taking the time to leave your valued review and I hope to welcome you back to the Hotel in the future.

4 out of 5
Good central location. Room was spacious and comfortable; the only thing lacking was there was no drawer space.

Posted by , from Stoke on Trent on 29 Oct 2018

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Comment from Hotel Management

4 Nov 2018 by Simon Dean | Deputy Hotel Manager

Thank you for taking the time to write a review based on your recent stay at The Citrus Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to see that you enjoyed your recent stay with us and that the Hotel suited your needs on this occasion. Once again, thank you for taking the time to leave your valued review. With kind regards

4 out of 5

Hotels within pedestrian distance of town centre

Pros: Hotel was functional and comfortable without the décor add on's that I did not want or need and which many hotels use to command higher prices.
Cons: Nothing to justify a comment
Location: Useful location near town centre offering plenty of choice for evening meals, including a nearby pub offering a 25% discount Citrus Hotel residents.
Hotel was functional and comfortable without the décor add on's that I did not want or need and which many hotels use to command higher prices. Useful to have access to car parking under the hotel.

Posted by , from Cornwall on 5 Feb 2018

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Comment from Hotel Management

6 Feb 2018 by Malc Bishop | Duty Manager

Dear Guest, Thank you for taking the time to give your feedback and we are glad you enjoyed your stay with us Kind Regards

4 out of 5

Convenient

Cons: Toilet seat.
The hotel fitted the bill perfectly. We needed a nice hotel close to the centre of Cheltenham. It was ideal.

Posted by on 30 Jan 2018

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Comment from Hotel Management

6 Feb 2018 by Malc Bishop | Duty Manager

Dear Guest, Thank you for taking the time to give your feedback and we are glad you enjoyed your stay with us. Kind Regards

About the Citrus Hotel Cheltenham by Compass Hospitality

Location Wellington Street, Cheltenham, England GL50 1XZ

Renovations + Closures

This property is closed from 30 June 2020 to 27 July 2020 (dates subject to change).

Property Features

As a guest of Citrus Hotel Cheltenham by Compass Hospitality, you'll find multilingual staff, coffee/tea in common area, and laundry facilities. There are 2 meeting rooms available. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Citrus Hotel Cheltenham by Compass Hospitality also features dry cleaning/laundry services, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 59 guestrooms or units
  • 4 levels
  • Built in 1960
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Birmingham (BHX) (92.2 km / 57.3 mi)
  • Train station: Cheltenham Spa Station (2.8 km / 1.7 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Citrus Hotel Cheltenham by Compass Hospitality offers 59 forms of accommodation with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in January 2018.

  • In-room dining (limited hours)
  • Flat-screen television
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.

Lobby Bar – On-site lobby lounge.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 3 and GBP 5 for adults, and GBP 3 and GBP 5 for children (approximately)
  • Self-parking fee: GBP 8 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Sleep Cheltenham
  • Big Sleep Hotel
  • Big Sleep Hotel Cheltenham
  • Big Sleep Hotel Cheltenham Compass Hospitality
  • Citrus Hotel Cheltenham Compass Hospitality
  • Big Sleep Cheltenham Compass Hospitality
  • Big Sleep Compass Hospitality
  • Citrus Cheltenham Compass Hospitality
  • Citrus Hotel Cheltenham by Compass Hospitality Hotel
  • Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
  • Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.