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4.3 out of 5

"Excellent property Great service Staff is very warm friendly and helpful Will do stay here again " More

By a verified traveller on Sun 07 Jun 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Doubletree by Hilton Cheltenham. During your stay, you'll be within walking distance of Cotswolds. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. Built in 1848, this 4-star hotel has 148 rooms over 4 floors. Each room includes amenities such as free WiFi and a TV.

  • All rooms offer 24-hour room service, TVs and laptop-compatible safes
  • Free WiFi
  • Free secured self-parking
  • Enjoy international cuisine and garden views while dining at Lake 52
  • Full breakfast offered for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with body treatments, manicures and pedicures or facials at BEAUTY AT CHELTENHAM
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location and the restaurant
  • Just a 4-minute drive from Cheltenham Town Hall and 7 minutes from Cheltenham Racecourse
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Room, 1 Double Bed, Non Smoking (Cosy)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£55* Per night/room 7 Sep - 8 Sep

Family Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Doubletree by Hilton Cheltenham ratings based on 19 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Doubletree by Hilton Cheltenham

Everyone (7) Couples (6) Business (1) Family (2)
5 out of 5
Excellent property Great service Staff is very warm friendly and helpful Will do stay here again

Posted by on 7 Jun 2020

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Comment from Hotel Management

7 Jun 2020 by Nicky Jean

Many thanks for your lovely review and we look forward to welcoming you back at the hotel again.

4 out of 5
We would have liked robes to go to the pool, otherwise all was well

Posted by on 27 Dec 2019

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5 out of 5
Stayed for 3 nights with a group of friends. Our room was large and very comfortable. Breakfast buffet was excellent lots of choices. The staff were very pleasant and happily went to fetch me some gluten free toast. We had an evening meal here on our first night and again it was excellent. The only thing that people might like to note is that there isn’t a lift in this hotel and it is quite sprawling so if mobility is a problem this might not be the hotel for you.

Posted by on 10 Dec 2019

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5 out of 5
Rooms very well equipped Cleanliness was a slight issue in en-suite , hair left in shower from previous guests

Posted by on 8 Dec 2019

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4 out of 5
Our room was clean and comfortable. Breakfast was perfectly satisfactory. We ate dinner in the restaurant which was very nice indeed.

Posted by on 26 Nov 2019

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5 out of 5
Everything was perfect ...could not fault it at all

Posted by on 26 Nov 2019

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5 out of 5
Efficient and quick check-in. Friendly staff. Good facilities. Confusing collection of buildings

Posted by on 29 Sep 2019

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5 out of 5

Posted by on 17 Aug 2019

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5 out of 5

Posted by on 8 Apr 2019

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5 out of 5

Posted by on 23 Mar 2019

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About the Doubletree by Hilton Cheltenham

Location Cirencester Road, Cheltenham, England GL53 8EA

Renovations + Closures

This property is closed from 24 March 2020 to 12 August 2020 (dates subject to change).

Property Features

Doubletree by Hilton Cheltenham offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A hot tub, a sauna, and spa services are also featured at the business-friendly Doubletree by Hilton Cheltenham. Self parking is free. A complete renovation of Doubletree by Hilton Cheltenham was completed in 2017. This 4-star Cheltenham hotel is smoke free.

  • 148 guestrooms or units
  • 4 levels
  • 267 sq. m of conference space
  • Built in 1848
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bristol (BRS-Bristol Intl.) (87.1 km / 54.1 mi)
  • Train station: Cheltenham Spa Station (5.2 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Doubletree by Hilton Cheltenham offers 148 forms of accommodation with laptop-compatible safes and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.

  • In-room dining (24 hours)
  • Television
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast from 6:30 AM to 10 AM.

Lake 52 – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner.A children's menu is available.

Lilleybrook Bar – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Hiking/biking trails nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, BEAUTY AT CHELTENHAM. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per stay, plus a deposit of GBP 15.00 per stay
  • Only dogs are allowed
  • Weight limit: 75 lb
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Hilton CleanStay
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.95 per person (approximately)
  • Pet deposit: GBP 15.00 per stay
  • Pet fee: GBP 15 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Cheltenham Hotel
  • Hotel Cheltenham Park
  • Doubletree Hilton Cheltenham
  • DoubleTree By Hilton Cheltenham Charlton Kings
  • Cheltenham Park Hotel Charlton Kings
  • Doubletree by Hilton Cheltenham Hotel
  • Doubletree by Hilton Cheltenham Cheltenham
  • Doubletree by Hilton Cheltenham Hotel Cheltenham

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.