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"Dark, paint flaking on the windows, trying way too hard to be cool - would prefer more effort to go into making it actually comfortable. Both of us ha ... " More

By a verified traveller on Tue 25 Jul 2017

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Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£81* Per night/room 21 Jun - 22 Jun

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Hotel du Vin & Bistro Cheltenham's good location gets good marks from our customers. During your stay, you're just a quick walk from Cheltenham Town Hall. Features include a restaurant, a bar and breakfast (surcharge). This 4-star hotel has 49 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Enjoy British cuisine while dining at Bistro du Vin
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 6 minutes by foot from Cheltenham Town Hall and a 4-minute drive from Cheltenham Racecourse
  • Dogs welcome for a fee (restrictions apply)

Hotel du Vin & Bistro Cheltenham ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel du Vin & Bistro Cheltenham

Everyone (2) Couples (1)
2 out of 5
Room was very poor. Ground floor and overlooked but no blinds . Had to draw the curtains on sunlight to get any degree of privacy. Hot water tap not working so could not shave. Security light outside window coming on all night. Terrible. Wine was £14 a glass and food menu very limited and poor. Was planning to stay again on journey home from South West but now going to look else. Would not stay again.

Posted by , from Cheshire on 6 Jul 2020

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Comment from Hotel Management

8 Jul 2020 by Luke GM

Hi, Thank you for your review and I’m sorry that you had a disappointing stay overall, and I will pick up on your feedback regarding your room urgently. Yours sincerely, Luke Millikin General Manager Hotel Du Vin

3 out of 5

Meh

Cons: Demolition and start again?
Dark, paint flaking on the windows, trying way too hard to be cool - would prefer more effort to go into making it actually comfortable. Both of us have bruised legs from trying to squeeze around the bed, because some clever person stuck a great big tower with 2 TVs right in the way. We booked a junior suite to have more space - but were stumped by large wooden contraptions and sharp profiled bed legs. Premier Inn is just easier - paying more for luxury these days seems to bring more hassle, smug hotel staff and over complicated accommodation. This is my third attempt with Hotel du Vin and I just can't be bothered to stay in their gloomy and fussy hotels again.

Posted by , from London UK on 25 Jul 2017

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Comment from Hotel Management

29 Jul 2017 by C Thompson

Dear Ben, thank you for your comments. I'm sorry to hear you did not enjoy your stay with us, please be assured that your comments have been taken on board and discussed as a team. Kind regards, Chris Thompson, General Manager

4 out of 5

A very nice hotel but with some niggles

Excellent room and suite. We loved the double bath and double shower wet room. Reception staff were very helpful however the staff serving breakfast left much to be desired!! The breakfasts it's self was a disappointment compared to other hotels. We had eaten the breakfast before our tea & coffee arrived despite several requests for it! Also there was not a baked bean in sight on the menu!!! The fruit pots had obviously made up the week before and had aged and were brown in colour!! The spa was closed due to The only member of staff being off sick and cover should have been arranged as this was one of the main reasons of the trip my partner was deeply disappointed. Ps the heated floors were a nice touch in the bathroom

Posted by , from The Holy Land on 11 Feb 2017

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About the Hotel du Vin & Bistro Cheltenham

Location Parabola Road, Cheltenham, England GL50 3AH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1098 square feet (102 square metres) and includes conference rooms. The business-friendly Hotel du Vin & Bistro Cheltenham also features tour or ticket assistance, a garden, and concierge services. This 4-star Cheltenham hotel is smoke free.

  • 49 guestrooms or units
  • 1098 sq ft of conference space
  • 102 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Birmingham Airport (BHX) (91.5 km / 56.9 mi)
  • Train station: Cheltenham Spa Station (1.8 km / 1.1 mi)

Room Amenities

Hotel du Vin & Bistro Cheltenham offers 49 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Bistro du Vin – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18 for adults and GBP 9 for children (approximately)
  • Nearby parking fee: GBP 6.00 per day
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bistro Cheltenham
  • Cheltenham Bistro
  • Hotel Vin
  • Hotel Vin & Bistro Cheltenham
  • Vin Bistro Cheltenham
  • Hotel Vin Bistro Cheltenham
  • Hotel du Vin Bistro Cheltenham
  • Du Vin & Bistro Cheltenham
  • Hotel du Vin & Bistro Cheltenham Hotel
  • Hotel du Vin & Bistro Cheltenham Cheltenham
  • Hotel du Vin & Bistro Cheltenham Hotel Cheltenham

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.