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4.0 out of 5

"It was good but we were located right where the bins were and every morning the bin men woke us up! The glass bottles was the worst, sounded like the ... " More

By a verified traveller on Sun 05 Jan 2020

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Hotel Description

The breakfast at Jurys Inn Cheltenham gets good marks from our customers. During your stay, you'll be close to Cheltenham Racecourse. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 122 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Burford Room Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the pool
  • Just a 5-minute drive from Cotswolds and 12 minutes from Cheltenham Town Hall

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£56* Per night/room 13 Aug - 14 Aug

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room (Double and Single)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room Double and Single bed

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jurys Inn Cheltenham ratings based on 10 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jurys Inn Cheltenham

Everyone (5) Couples (2) Business (1) Family (3) Friends (1)
3 out of 5
It was good but we were located right where the bins were and every morning the bin men woke us up! The glass bottles was the worst, sounded like the window was open. Pillows are also very uncomfortable. Hotel was in a good location for where we needed to be though.

Posted by on 5 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by Peter

Thank you for your review and please accept our apologies you were woken by out waste collections. I do hope we have the chance to welcome you back and please do let us know next time you are in town Kind regards Peter Hendry

4 out of 5
Well appointed hotel on outskirts of Cheltenham with parking

Posted by , from Buckinghamshire on 10 Aug 2018

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Comment from Hotel Management

13 Aug 2018 by Peter

Dear Roger Thank you for your review and great to read you liked our hotel. We look forward to seeing you again Kind regards Peter Hendry

5 out of 5

Lovely hotel

Lovely hotel, easy access from M5 J10 and short car jiyrmey into Cheltenham. Good I hotel was good and great to be able to use pool and gym. Staff really helpful and friendly. Room was smart and very comfortable. Highly recommend hotel.

Posted by , from malvern on 16 Feb 2018

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Comment from Hotel Management

1 Mar 2018 by Peter

Dear Fran Thank you for a great review and great to see our location was perfect for you. Thank you for your kind team member comments and hope to see you soon Peter Hendry - General Manager

5 out of 5

Very friendly staffs

Great experience However swimming pool needs some Maintenance.

Posted by , from London on 30 Dec 2017

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4 out of 5

Handy for visiting family.

Pros: Pool. Spacious air conditioned room with new bedding.
Cons: Breakfast. Had to ask for bacon, cups, croissants ! Car park barrier was temperamental !
Location: Worcester cathedral
Spent 3 nights over weekend. Just had breakfast one day. Used as base for seeing family so searched for best price.

Posted by , from Lancaster on 11 Jul 2017

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4 out of 5

Great hotel, friendly staff & easy access to town

Pros: Breakfast was brilliant. Staff very helpful. Beds very comfortable.
Cons: It would have been nice to have veggy sausages as an option at breakfast
Location: Only £9 for a taxi into Cheltenham with huge choice of bars, shops and restaurants.
The hotel was undergoing refurbishment but this did not impact on our stay. We hd a triple room with three comfy single beds and a large flat screen TV. The room was clean and the shower very powerful. All the staff were great! The night receptionist Jo ordered us a Dominos pizza at 3am and made sure it was delivered to our room! The hot tub and use of the pool were perfect to relax in. The breakfast was brilliant, with a full all you can eat buffet including full English breakfast. It only cost £9 in a taxi to get into Cheltenham. We would definitely stay here again.

Posted by , from G on 17 Oct 2016

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3 out of 5

Location, location, location

The best thing about this hotel is the staff. They were friendly, helpful, patient and went that extra mile. The big drawback is the location as it is at least a 10 minute DRIVE to the town centre. Charging to park as a guest seems a little penny pinching.

Posted by on 13 Oct 2014

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4 out of 5

Fab family Easter weekend

No complaints.....lovely staff who were very friendly.The house keeping staff,Debbie and team were awesome.Children, 3 and 6 were well fed and loved the pool.

Posted by on 23 Apr 2014

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4 out of 5

Greenbelt

Very enjoyable and comfortable hotel. Great breakfast. Good pool facilities.

Posted by on 30 Aug 2012

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4 out of 5

Great For Business Trip

The hotel boasts nice rooms, great room service menu and a leisure club. The drinks ate expensive but food tastes great. Take your racket for the tennis and sports gear for the gym and pool. Parking at £6.00 for residents is uneccesary however, plenty of parking and location just off the main road makes access to Cheltenham and the M5 easy. Enjoyed my stay so have booked for next trip to Cheltenham.

Posted by on 11 Jul 2012

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Property Features

Jurys Inn Cheltenham offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. The eco-friendly Jurys Inn Cheltenham also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee. This 4-star Cheltenham hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cheltenham Spa Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Jurys Inn Cheltenham offers 122 forms of accommodation with coffee/tea makers and a hairdryer. 28-inch Flat-screen televisions come with cable channels. Bathrooms include a shower. This Cheltenham hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.

Burford Room Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 6 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cheltenham Thistle Hotel
  • Jurys Inn Cheltenham
  • Jurys Cheltenham
  • Thistle Hotel Cheltenham
  • Jurys Inn Cheltenham Hotel
  • Jurys Inn Cheltenham Cheltenham
  • Jurys Inn Cheltenham Hotel Cheltenham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.