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4.0 out of 5

"My wife and I stayed at the Mal when visiting Cheltenham for the Jazz Festival. We usually stay at the Hotel du Vin, however they weren't interested ... " More

By a verified traveller on Tue 03 May 2022

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Cosy Double

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£64* Per night/room 21 Aug - 22 Aug

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Deluxe Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the beds and the helpful staff
  • Within a 10-minute walk of Imperial Gardens and Cheltenham Town Hall
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison Cheltenham ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Malmaison Cheltenham

Everyone (7) Couples (2) Family (1)
5 out of 5
My wife and I stayed at the Mal when visiting Cheltenham for the Jazz Festival. We usually stay at the Hotel du Vin, however they weren't interested in accepting a 1 night reservation from a longstanding guest. Check-in at the Mal was very friendly and quick, on-site parking easy and the room (Club Deluxe Room) was very spacious and comfortable. A quirk of the room is that the bath and shower are in middle of the room adjacent to the bed, which is a little odd and could do with a curtain around them for discretion, unless you're into that kind of thing ;-) The breakfast (I had the full English, my wife the salmon and scrambled egg) was superb.

Posted by on 3 May 2022

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Comment from Hotel Management

5 May 2022 by Management Team

Good afternoon, Thank-you so much for you kind review of the hotel! We are glad to see that you loved your stay, though we will take your constructive criticism regarding the curtain on board! We hope to see you again in the not-so distant future. Kindest Regards, Management Team

5 out of 5

Posted by on 24 Sep 2020

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Comment from Hotel Management

24 Sep 2020 by The Mal Team

Thank you for taking the time to review your most recent stay at Malmaison Cheltenham. We are so glad to see you rated your stay with us as a 5/5. We hope to be welcoming you back again to the hotel soon. Kindest Regards The Malmaison Team

2 out of 5

Posted by on 18 Aug 2020

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Comment from Hotel Management

21 Aug 2020 by Management|Malmaison Cheltenham

Thank you for your review

4 out of 5

Posted by on 18 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Management Team | Cheltenham

Thank-you for taking the time to rate your recent stay with us, we are pleased to see you enjoyed your experience. We hope to be welcoming you back again soon! Kind regards, Management Team | Cheltenham

5 out of 5
Clean. Well organised. Excellent power in the shower shower which is often a rarity nowadays.

Posted by on 23 Jun 2019

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Comment from Hotel Management

15 Jul 2019 by Management Team

Thanks for 5/5 stars! We are really pleased to hear you had an enjoyable experience with us here at Malmaison Cheltenham. Kind regards, Management Team | Cheltenham

3 out of 5
Very hot or hotter were the only settings for the shower rendering it unusable.

Posted by on 20 May 2019

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Comment from Hotel Management

16 Jul 2019 by Management Team

Thanks for your review. We will work on the negative points mentioned to ensure this does not happen again. Kind regards, Management Team | Cheltenham

5 out of 5
We had been given a nice upgrade and the room was in a very quite part of the hotel

Posted by on 18 Feb 2019

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5 out of 5
Wonderful New Years Eve Meal was excellent, staff very attentive from the minute we arrived, friendly and helpful throughout . Breakfast was a bit hot and miss in delivery for the 10 of us but probably due to mass of people arriving at the same time however manager recovered the situation well and we could not fault whole experiece

Posted by on 2 Jan 2019

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3 out of 5
Been several times before and loved it , but this time we had room 002 and found the pillows to big in depth that you couldn’t get comfortable. We were also woken up at 5am with some kind of music just enough noise to keep us awake. The air con was noisy as well . Will still go back again but just not that room .

Posted by on 27 Aug 2018

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3 out of 5

Good hotel in nice area

Pros: Location central to restaurants and bars . Building stands impressive to the eye.
Cons: Breakfast whilst selecting juices and fruit we were soon having our main breakfast served in front of us .rather rushed to say the least.
Location: Ok I would say for sure it was located very good for restaurants and bars
Area was nice but lots of noise from traffic. Thought the price was very high , Nicer hotels far better priced and at least the same quality if not better . Rooms on the very small size to say the least . Staff mostly obliged and helpful

Posted by , from Derby England on 25 Aug 2018

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Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-friendly Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Cheltenham hotel is smoke free.

  • 61 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cheltenham Spa Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Malmaison Cheltenham offers 61 accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 11:00 AM.

On-site venue – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that guest safety measures are currently in place. Cashless payment methods are available for all transactions and contactless room service is available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18 for adults and GBP 9 for children (approximately)
  • Self-parking fee: GBP 5.00 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Cheltenham Hotel
  • Malmaison Cheltenham Hotel
  • Malmaison Cheltenham Cheltenham
  • Malmaison Cheltenham Hotel Cheltenham

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.