23 Aug 2020 by Reception Manager
Dear Guest, Thank you for your time to write this review. I’m very sorry to hear about your experience. I have spoken and investigated the points you raised with relevant departments. Upon checking the room for spiders we did find one spider, which given where the hotel is situated may happen. This is beyond our control and didn’t mean that the room was dirty. Because of the current situation (COVID-19) we actually introduced tougher cleaning measures. The heating was actually switched off for the whole property as we are in summer months so please accept our apologies. We do have portable heaters and apologies that we were unable to provide these on this occasion . The Wi-Fi indeed was cutting out around your room. This was due to a faulty access point. This issue has been now resolved after a new one has been installed. You were due to stay for 4 nights, but decided to go home early. As a goodwill gesture we have refunded you for the three nights however were unable to do so for the first night. Thank you once again for your feedback; it is very much welcomed and taken on board. The Frogmill Team
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Frogmill also features a terrace and a garden. Free self parking is available. This 3.5-star Cheltenham hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Frogmill offers 28 forms of accommodation with a hairdryer and free toiletries. Flat-screen televisions come with digital channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a English breakfast daily from 8:00 AM to 10:00 AM.
The Frogmill has a restaurant on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8 AM - 11 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 11 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts Visa and Mastercard; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.