4.2 out of 5

"Amazing hotel, everything was just perfect. Can’t wait to go again. " More

By a verified traveller on Wed 13 Dec 2017

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Hotel Description

At DoubleTree by Hilton Hotel and Spa Chester you'll be 3.1 km (1.9 mi) from Chester Zoo and 3.3 km (2 mi) from Chester Cathedral. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 140 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Safes, hairdryers, and phones are also available.

A relaxing day at The Club and Spa Chester can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and reflexology. The steakhouse, Marco Pierre White, is open for dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the indoor swimming pool, health club, Turkish bath/hammam, and steam room. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free WiFi in public areas and laundry facilities. Breakfast is available daily. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 4-star Hoole hotel include Grosvenor Museum and Norton Priory Museum.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
£50 per night

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel and Spa Chester ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5
Amazing hotel, everything was just perfect. Can’t wait to go again.

Posted by on 13 Dec 2017

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2 out of 5


Pros: Nice building!
Cons: Service of the staff. Additional charges for Spa unreasonable
Location: Location good, easy to get to town Centre & Shops, Zoo and Cheshire Oaks.
Service at the hotel disappointing. Room service took over an hour to arrive despite being told it would be within 30 minutes. We waited over 30 minutes to be seated in the Terrace Restaurant, with staff walking past the queue of people not even acknowledging their existence. Tables were available but because they hadn't been cleared they couldn't sit other diners. It's out of order to have to pay an additional £15 per room to use the facilities of the Spa. I understand people need to book a slot to ensure no H&S risks, but a system whereby people booked a slot without being charged £15 would be reasonable. We paid nearly £1k for 2 rooms for 3 nights, so I would expect all of the facilities to be available without additional charge. Wouldn't visit again.

Posted by , from UK on 1 Dec 2017

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5 out of 5

Beautiful hotel

Well recommended lovely staff and gorgeous food, beautiful room with amazing views. Will definitely stay here again

Posted by , from Anglesey on 27 Nov 2017

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3 out of 5

First and last stay

For the cost of the hotel, we were expecting something a bit nicer. The rooms were ok, but not particularly welcoming. We had a Suite and The sofa bed for our child had not been made up prior to check in. Someone came quite quickly to do this, but when they opened the sofa bed found it had been put away from a previous use with all the bedding and sheets still in place - even the staff member looked horrified at this. We then went to use the pool, to be told there was a £15 charge for this which we reluctantly paid. If we’d have wanted to use the pool again in the morning before check out, it was another £15!!!! When we had already paid £150 for the pretty average room without breakfast, this seemed a bit much. Wouldn’t stay here again.

Posted by , from hull on 3 Nov 2017

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2 out of 5

Hotel was ok but construction work being done

On arrival there was a queue on check in 15min, the out side of the hotel was like a building site. The spar pool was over crowded and the massage I had felt like it was the first one the lady had ever given. I was very disappointed as I've stayed in a number of Hilton hotels and standards are normally high

Posted by , from wales on 20 Feb 2017

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5 out of 5

Fantastic Family getaway

My disabled mother, my fifteen year old daughter and myself stayed at this wonderful hotel for two nights. We had full use of all the facilities my daughter loved the spa pool which I must say was a fantastic experience. On the first night we had a lovely meal in the Brassiere lovely service. With friendly staff. This continued on the following morning during breakfast time again the staff were very helpful. We had plenty of choice at breakfast which was lovely and hot. We stayed in room 20 on the ground floor which catered for my disabled mother with a assessable bathroom and a separate bathroom for myself and my daughter. Our whole experience of this wonderful hotel made our stay in Chester a fantastic experience as the hotel is only 10 minutes away from Chester. We highly recommend this Hotel.

Posted by on 15 Aug 2013

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5 out of 5

Perfect weekend break

We booked a late break for a phenomenal saving price. The attention to detail at the hotel was second to none and the facilities were really top class. The cookie on arrival really did give that lovely touch. The staff couldn't do enough and the complimentary pool and fitness suite was amazing. Outdoor heated pool. Indoor swimming pool, sauna, steam room, aroma room and lots more, really did make for the perfect relaxing weekend. Fantastic location only a short 5 minute taxi/car ride away from chester town and close to attractions such as the zoo.

Posted by on 17 Jul 2013

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5 out of 5

Shopping Trip Delight

Excellent location for a shop at Cheshire Oaks, then to return to a swim and sauna, what more do you need! Chester zoo nearby and easy access from M53/M56, definitely my hotel of choice for the North East. Family friendly suite accommodates 4 easily.

Posted by on 5 Jan 2012

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5 out of 5

weekend break

Had a fantastic time, Chester is a lovely place,the hotel and it's staff were excellent which made the stay even more satisfying.

Posted by on 24 Dec 2011

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4 out of 5

Doubletree Hilton

The rooms are lovely, the warm cookie on arrival is a nice touch and the spa facilties are brilliant. The room temperatures are quite hot and dry, but otherwise this was a great stay.

Posted by on 19 Dec 2011

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About the DoubleTree by Hilton Hotel and Spa Chester

Location Warrington Road, Chester, England CH2 3PD

Property Features

DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A business centre and meeting rooms. A health club, a steam room, and spa services are also featured at the business-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free. This 4-star Chester hotel is smoke free.

  • 140 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 6 conference rooms
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Free self parking


  • Airport: Liverpool (LPL-John Lennon) (36.1 km / 22.4 mi)
  • Train station: Chester Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel and Spa Chester offers 140 forms of air-conditioned accommodation with a safe and coffee/tea makers. Flat-screen televisions come with Cable channels. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Marco Pierre White – This steakhouse only serves dinner.Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a steam room.

  • Golfing nearby

Spa Services

The Club and Spa Chester has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

The hotel restaurant, Marco Pierre White, is closed Sunday-Wednesday. For more details, please contact the office using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Guests must book an appointment (surcharge) in advance to use the fitness facility and/or spa. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: GBP13 per person (approximately)
  • Facilities fee: GBP15.00-25.00 per accommodation, per day and includes use of:

  • – Fitness facilities
    – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.