"My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mai ... " More

By a verified traveller on Fri 02 Mar 2018

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Hotel Description

Hallmark Inn Chester puts you in the heart of Chester, within a 20-minute stroll of popular places like Chester Cathedral and Grosvenor Museum. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy flat-screen TVs with digital channels, and all 75 rooms feature coffee/tea makers, free local calls, and hairdryers. Additionally, room service, desks, and free toiletries are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business amenities include conference space and a meeting room. Additionally, you'll find free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. English breakfast is available daily.

With a stay at this 3-star Chester hotel, you'll be 4.3 km (2.7 mi) from Chester Zoo.

Economy Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£42 per night

Economy Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hallmark Inn Chester ratings based on 11 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0
4 out of 5

Great Location

Pros: The receptionist was extremely helpful & friendly let us our leave our luggage, to go shopping on arrival & departure really helpful.
Cons: The lock on the door was a little temperamental and would be better if fixed room, another guest was at reception to flag up the same problem?
Location: Ideal for overnight trip located close to Chester railway station, and is only a short walk from all that Chester has to offer City Walls Walk is good
My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mainline railway station, and is only a short walk from all that Chester city center has to offer. The hotel receptionist was extremely helpful and friendly we arrived to early to check in but she said we could leave our luggage while we went into town to do some shopping, likewise when we checked out they offered the same facility which is really helpful. Our room was very clean and comfortable the decor was nice albeit it a little dated and the lock on the door was a little temperamental but didn't cause any problem, it just needed a bit of a jiggle with the key. Breakfast was very good and could not be faulted. I would have no hesitation in recommending this hotel to anybody visiting Chester.

Posted by , from Cheshire on 2 Mar 2018

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2 out of 5
Receptionist poorly trained. No veggie breakfast options although hotel staff commented that "people often ask that". Room a bit tired and bathroom more so.

Posted by on 12 Feb 2018

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1 out of 5

Poor quality hotel, definitely not for families.

Pros: Nothing
Cons: Everything.
Location: Chester. Near to train station and about its only saving grace if you were travelling by train.
Several issues spoilt what should have been a lovely stay with my three grandchildren. Firstly, I booked a family room which stated on the website "rollaway beds". There were no rollaway beds, just a large double and a single. My eldest grandchild and I shared the double, this was ok. The younger grandchild had the single. Both beds were extremely high so I was conscious all night of certainly my younger grandson falling out of bed. Definitely not child friendly. The room was boiling hot and there was little ability to open a window as the sash cords were broken and the window would not stay open. We turned the radiator off in the hope of cooling the room. We opened the bathroom window a little. The curtain here was old and dirty and had holes in. The taps did not match on the sink and there was hair in the bath. The taps and shower were far from new on the bath either. The lights did not work in the main bedroom except for the main middle light, hardly conducive in getting two toddlers off to sleep of a nighttime. I could have asked to be moved but I had a lot of gear with me and it would have taken me a long time and a lot of hassle to move to a room where the facilities worked. The most annoying thing of all was this was booked as a family room and I specifically said I had two toddlers when booking. However I was placed in a room right next to the lift which itself was noisy and the people using it even noisier. An awful stay not to be repeated at this hotel, ever.

Posted by , from Oxford on 27 Oct 2017

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2 out of 5
expensive price but that is not really good hotel in my mind

Posted by , from Sheffield on 14 Oct 2017

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2 out of 5


I paid for a king bed which was 2 singles put together. Staff said changing to a double room would not be as nice and would be smaller than the already small room. The king duvet was also 2 singles put in a king bed cover.

Posted by , from hull on 28 Sep 2017

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4 out of 5

Good central hotel would stay here again.

The hotel was a little too warm even though central heating was hardly on .

Posted by , from sheffield yorkshire. on 24 Sep 2017

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2 out of 5

Needs an overhaul!!!

We were given a twin room instead of the executive king double we had booked! The guy on reception apologised and gave us a different which was a twin with the single beds pushed together unevenly!! I then complained to general manager Gareth, who was lovely, very apologetic, explained this was common practise and said he would sort us out a topper that they put over the 2 singles so that it would be even. He did give me and my husband a complimentary bottle of prosecco whilst we waited, but i do not believe that advertising as an "executive king room" and then giving us a twin with the beds pushed together is acceptable!! Why did i pay extra for an "executive king room" and not just pay for a twin??

Posted by , from Wigan on 30 Jul 2017

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2 out of 5

Hallmark hotel

The whole hotel needs a refurb as the general condition of the rooms are very poor, especially for the price they charge. It's extremely expensive for the bad quality you receive. The bed was hard and uncomfortable. The carpet was dirty and smelt bad. The shower curtain was filthy and the shower itself barely worked.

Posted by , from England on 17 Jul 2017

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4 out of 5

Convenient for the city centre and sights.

Good location, comfortable room and very helpful staff who were always willing to assist.

Posted by , from London on 1 Oct 2016

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3 out of 5
Booked family room at extra cost with ebooker so my friend could have a double. Hotel only had us booked into standard twin room that needed refurb. Bath plumbing was broken so struggled to have a shower and toilet flush needs looking at too. Not usually fussy but expected better of bestwestern as we use them regularly elsewhere. Shame really the rest of our stay on Chester was lovely

Posted by , from Lancashire on 19 Sep 2016

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About the Hallmark Inn Chester

Location City Road, Chester, England CH1 3AF

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Hallmark Inn Chester also features tour or ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services. This 3-star Chester hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Manchester (MAN) (53.6 km / 33.3 mi)
  • Train station: Chester Station (0.1 km / 0.1 mi)

Room Amenities

Hallmark Inn Chester offers 75 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Chester's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a English breakfast daily.

On-site venue – This restaurant specialises in international cuisine and only serves breakfast.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP12.50 per person (approximately)
  • Nearby parking fee: GBP 15.00 per night
  • Rollaway bed fee: GBP20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.