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4.4 out of 5

"Lovely hotel right in the center of Chester. Brilliant choice of selection at the buffet breakfast " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Crowne Plaza Chester. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1989, this 4-star hotel has 160 rooms over 7 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy British cuisine while dining at Stables Bar & Grill
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body treatments or manicures and pedicures at Crowne Spa Chester
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the breakfast and the location
  • Just a 5-minute walk from Chester Cathedral and 7 minutes on foot from Grosvenor Museum

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking (Club)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Room, 1 Double Bed, Non Smoking (with Sofa chair)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Crowne Plaza Chester ratings based on 9 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crowne Plaza Chester

Everyone (4) Couples (1) Family (3) Other (1)
5 out of 5
Lovely hotel right in the center of Chester. Brilliant choice of selection at the buffet breakfast

Posted by on 15 Mar 2020

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Comment from Hotel Management

21 Apr 2020 by HotelStaff

Dear Anonymous, Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and the breakfast! If there is anything you feel I can do for you do not hesitate to contact me. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

5 out of 5
Excellent as always. Would always recommend a stay here, and always treat yourself to a treatment in the spa. Well worth the indulgence.

Posted by on 22 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and the indulgence of it all! If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

3 out of 5
Reception/bar&restuarant area nice and fresh ,modern. Rooms very dated and dark premier inn rooms more modern. Bed hard pillows just full of air

Posted by on 11 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback I will make sure this is passed onto our senior management for review. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

4 out of 5
Only dissapointment was no full english breakfast with room we had,just continental.

Posted by on 5 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and if there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

5 out of 5

Posted by on 28 Apr 2019

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Comment from Hotel Management

8 May 2019 by Hotel Staff

Dear Anonymous, Thank you for your score. All scores we receive are important and we use them to ensure we can better your next stay and every guest experience. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

5 out of 5

Excellent location

We thoroughly enjoyed our stay at the Crowne Plaza. The room was comfortable and the buffet breakfast, with a la carte options, was superb. The hotel is close to the Cheshire Rows where you can find excellent shopping, bars and restaurants. We will return - hopefully with more time to use the Spa.

Posted by on 7 Mar 2017

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4 out of 5

Good location

Hotel well situated for a visit to Chester, close to the centre. Rooms well appointed but no safe which was a surprise. Good facilities with nice bar area, on the negative the car park is open to the public and we struggled to get a place. That said, would stay again.

Posted by on 13 Aug 2015

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5 out of 5

Two Day Visit

Excellent location with car parking in middle of Chester. Staff very friendly and helpful, and seemed to be local, so knowledgeable and easy to talk to. Room spacious and well appointed with drink making facilities. Nice lounge and bar. Breakfast buffet and excellent with excellent service (omelettes made to order). Well placed to visit everything of interest in the City centre.

Posted by on 19 Dec 2014

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4 out of 5

Es sind noch Reste von Abzockerei da!

Sehr freundliches Personal / zentrale Lage / saubere und gepflegte Zimmer / Internetbenützung ohne Bereitstellung von Geräten extrem teuer / Telefonbenützung äusserst teuer!

Posted by on 10 Jan 2013

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Property Features

Crowne Plaza Chester offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 10269 square feet (954 square metres) and includes conference centres. A sauna, spa services, and tour or ticket assistance are also featured at the eco-friendly Crowne Plaza Chester. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq. m of conference space
  • Built in 1989
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Manchester (MAN) (55.1 km / 34.2 mi)
  • Train station: Chester Station (2 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Chester offers 160 forms of accommodation with a safe and free newspapers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries. This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Egyptian cotton linens
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a English breakfast on weekends from 6:00 AM and 10:00 AM.

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Ziplining nearby

Spa Services

Crowne Spa Chester has 3 treatment rooms. Services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Crowne Plaza
  • Crowne Plaza Chester
  • Crowne Plaza Hotel Chester
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Chester
  • Crowne Plaza Chester Hotel Chester

You should know

  • Pool access available from 6:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.