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4.4 out of 5

"Lovely hotel right in the center of Chester. Brilliant choice of selection at the buffet breakfast " More

By a verified traveller on Sun 15 Mar 2020

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Standard Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£90* Per night/room 17 May - 18 May

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Club Room, 1 Double Bed, Non Smoking (Executive Club)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 Double Bed, Non Smoking (Plus Sofa Chair)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Regular)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Crowne Plaza Chester. During your stay, you're just a quick walk from Chester Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1989, this 4-star hotel has 160 rooms over 7 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy British cuisine while dining at Stables Bar & Grill
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to massages, facials or manicures and pedicures at Crowne Spa Chester
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the beds and the helpful staff
  • Just a 5-minute walk from Chester Cathedral and 7 minutes on foot from Grosvenor Museum

Crowne Plaza Chester ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crowne Plaza Chester

Everyone (4) Couples (1) Family (3) Other (1)
5 out of 5
Lovely hotel right in the center of Chester. Brilliant choice of selection at the buffet breakfast

Posted by on 15 Mar 2020

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Comment from Hotel Management

21 Apr 2020 by HotelStaff

Dear Anonymous, Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and the breakfast! If there is anything you feel I can do for you do not hesitate to contact me. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

5 out of 5
Excellent as always. Would always recommend a stay here, and always treat yourself to a treatment in the spa. Well worth the indulgence.

Posted by on 22 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and the indulgence of it all! If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

3 out of 5
Reception/bar&restuarant area nice and fresh ,modern. Rooms very dated and dark premier inn rooms more modern. Bed hard pillows just full of air

Posted by on 11 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback I will make sure this is passed onto our senior management for review. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

4 out of 5
Only dissapointment was no full english breakfast with room we had,just continental.

Posted by on 5 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and if there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

5 out of 5

Posted by on 28 Apr 2019

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Comment from Hotel Management

8 May 2019 by Hotel Staff

Dear Anonymous, Thank you for your score. All scores we receive are important and we use them to ensure we can better your next stay and every guest experience. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

5 out of 5

Excellent location

We thoroughly enjoyed our stay at the Crowne Plaza. The room was comfortable and the buffet breakfast, with a la carte options, was superb. The hotel is close to the Cheshire Rows where you can find excellent shopping, bars and restaurants. We will return - hopefully with more time to use the Spa.

Posted by on 7 Mar 2017

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4 out of 5

Good location

Hotel well situated for a visit to Chester, close to the centre. Rooms well appointed but no safe which was a surprise. Good facilities with nice bar area, on the negative the car park is open to the public and we struggled to get a place. That said, would stay again.

Posted by on 13 Aug 2015

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5 out of 5

Two Day Visit

Excellent location with car parking in middle of Chester. Staff very friendly and helpful, and seemed to be local, so knowledgeable and easy to talk to. Room spacious and well appointed with drink making facilities. Nice lounge and bar. Breakfast buffet and excellent with excellent service (omelettes made to order). Well placed to visit everything of interest in the City centre.

Posted by on 19 Dec 2014

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4 out of 5

Es sind noch Reste von Abzockerei da!

Sehr freundliches Personal / zentrale Lage / saubere und gepflegte Zimmer / Internetbenützung ohne Bereitstellung von Geräten extrem teuer / Telefonbenützung äusserst teuer!

Posted by on 10 Jan 2013

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Property Features

Crowne Plaza Chester offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 10269 square feet (954 square metres) and includes conference centres. A hot tub, a sauna, and tour or ticket assistance are also featured at the eco-friendly Crowne Plaza Chester. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq. m of conference space
  • Built in 1989
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Manchester Airport (MAN) (55.1 km / 34.2 mi)
  • Train station: Chester Station (2 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Chester offers 160 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Egyptian cotton linens
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a English breakfast on weekends from 6:00 AM and 10:00 AM.

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Ziplining nearby
  • Mountain climbing nearby

Spa Services

Crowne Spa Chester has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Deep tissue massage
  • Number of treatment rooms 3
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, on-site parking and high chair

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds, on-site parking and high chair. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • LGBTQIA friendly
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Crowne Plaza
  • Crowne Plaza Chester
  • Crowne Plaza Hotel Chester
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Chester
  • Crowne Plaza Chester an IHG Hotel
  • Crowne Plaza Chester Hotel Chester

You should know

  • Pool access available from 6:30 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.