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"Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

Our customers tell us they can't get enough of Hallmark Inn Chester's great location. During your stay, you'll be within walking distance of Chester City Walls. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge). This 3-star hotel has 75 rooms over 3 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant (Breakfast)
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the helpful staff and the breakfast
  • 14 minutes by foot from Chester City Walls and a 2-minute drive from University of Chester

Economy Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£30* Per night/room 23 Feb - 24 Feb

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Economy Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Economy Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hallmark Inn Chester ratings based on 16 verified reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hallmark Inn Chester

Everyone (13) Family (2)
3 out of 5
Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm

Posted by , from Warrington on 17 Feb 2020

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5 out of 5
I had booked for two nights with different agents and it was no trouble for them to keep me in the same room for two nights .. the staff were so helpful and friendly nothing was to much trouble .. will certainly stay again

Posted by , from Llandudno on 5 Feb 2020

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3 out of 5

Posted by on 24 Sep 2019

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3 out of 5
Hotel excellent location and really friendly staff unfortunately wing where we were has not been upgraded yet, everything was clean however mattress on bed was terrible and whole room needs upgraded

Posted by on 19 Dec 2018

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1 out of 5
Dirty dirty dirty! Smelt of stale tobacco smoke. Complimentary buscuits open and half eaten. Receptionist couldnt be bothered to sort things out

Posted by on 20 Aug 2018

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4 out of 5

Great Location

Pros: The receptionist was extremely helpful & friendly let us our leave our luggage, to go shopping on arrival & departure really helpful.
Cons: The lock on the door was a little temperamental and would be better if fixed room, another guest was at reception to flag up the same problem?
Location: Ideal for overnight trip located close to Chester railway station, and is only a short walk from all that Chester has to offer City Walls Walk is good
My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mainline railway station, and is only a short walk from all that Chester city center has to offer. The hotel receptionist was extremely helpful and friendly we arrived to early to check in but she said we could leave our luggage while we went into town to do some shopping, likewise when we checked out they offered the same facility which is really helpful. Our room was very clean and comfortable the decor was nice albeit it a little dated and the lock on the door was a little temperamental but didn't cause any problem, it just needed a bit of a jiggle with the key. Breakfast was very good and could not be faulted. I would have no hesitation in recommending this hotel to anybody visiting Chester.

Posted by , from Cheshire on 2 Mar 2018

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2 out of 5
Receptionist poorly trained. No veggie breakfast options although hotel staff commented that "people often ask that". Room a bit tired and bathroom more so.

Posted by on 12 Feb 2018

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1 out of 5

Poor quality hotel, definitely not for families.

Pros: Nothing
Cons: Everything.
Location: Chester. Near to train station and about its only saving grace if you were travelling by train.
Several issues spoilt what should have been a lovely stay with my three grandchildren. Firstly, I booked a family room which stated on the website "rollaway beds". There were no rollaway beds, just a large double and a single. My eldest grandchild and I shared the double, this was ok. The younger grandchild had the single. Both beds were extremely high so I was conscious all night of certainly my younger grandson falling out of bed. Definitely not child friendly. The room was boiling hot and there was little ability to open a window as the sash cords were broken and the window would not stay open. We turned the radiator off in the hope of cooling the room. We opened the bathroom window a little. The curtain here was old and dirty and had holes in. The taps did not match on the sink and there was hair in the bath. The taps and shower were far from new on the bath either. The lights did not work in the main bedroom except for the main middle light, hardly conducive in getting two toddlers off to sleep of a nighttime. I could have asked to be moved but I had a lot of gear with me and it would have taken me a long time and a lot of hassle to move to a room where the facilities worked. The most annoying thing of all was this was booked as a family room and I specifically said I had two toddlers when booking. However I was placed in a room right next to the lift which itself was noisy and the people using it even noisier. An awful stay not to be repeated at this hotel, ever.

Posted by , from Oxford on 27 Oct 2017

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2 out of 5
expensive price but that is not really good hotel in my mind

Posted by , from Sheffield on 14 Oct 2017

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2 out of 5


I paid for a king bed which was 2 singles put together. Staff said changing to a double room would not be as nice and would be smaller than the already small room. The king duvet was also 2 singles put in a king bed cover.

Posted by , from hull on 28 Sep 2017

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About the Hallmark Inn Chester

Location City Road, Chester, England CH1 3AF

Property Features

There's a restaurant on site. Public spaces have free WiFi. The eco-friendly Hallmark Inn Chester also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. This 3-star Chester hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • Dining venue
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Manchester (MAN) (53.7 km / 33.4 mi)
  • Train station: Chester Station (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Hallmark Inn Chester offers 75 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Restaurant (Breakfast) – This restaurant specialises in international cuisine and only serves breakfast.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No cots (infant beds) available

Hotel Names

  • Hallmark Inn Chester Hotel
  • Hallmark Inn Chester Chester
  • Hallmark Inn
  • Hallmark Chester
  • Hallmark Inn Chester Hotel Chester

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.