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"Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

Our customers tell us they can't get enough of Chester Station Hotel, Sure Hotel Collection by Best Western's great location. During your stay, you'll be within walking distance of Chester Racecourse. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge). This 3-star hotel has 75 rooms over 3 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant (Breakfast)
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 15-minute walk of Chester Cathedral and Chester City Walls

Classic Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Chester Station Hotel, Sure Hotel Collection by Best Western ratings based on 18 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Chester Station Hotel, Sure Hotel Collection by Best Western

Everyone (14) Couples (1) Family (2)
5 out of 5

Posted by on 19 Jul 2020

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Comment from Hotel Management

23 Jul 2020 by Chester, Sure Hotel

Thank you for your review

4 out of 5

Posted by on 24 Feb 2020

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3 out of 5
Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm

Posted by , from Warrington on 17 Feb 2020

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5 out of 5
I had booked for two nights with different agents and it was no trouble for them to keep me in the same room for two nights .. the staff were so helpful and friendly nothing was to much trouble .. will certainly stay again

Posted by , from Llandudno on 5 Feb 2020

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3 out of 5

Posted by on 24 Sep 2019

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3 out of 5
Hotel excellent location and really friendly staff unfortunately wing where we were has not been upgraded yet, everything was clean however mattress on bed was terrible and whole room needs upgraded

Posted by on 19 Dec 2018

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1 out of 5
Dirty dirty dirty! Smelt of stale tobacco smoke. Complimentary buscuits open and half eaten. Receptionist couldnt be bothered to sort things out

Posted by on 20 Aug 2018

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4 out of 5

Great Location

Pros: The receptionist was extremely helpful & friendly let us our leave our luggage, to go shopping on arrival & departure really helpful.
Cons: The lock on the door was a little temperamental and would be better if fixed room, another guest was at reception to flag up the same problem?
Location: Ideal for overnight trip located close to Chester railway station, and is only a short walk from all that Chester has to offer City Walls Walk is good
My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mainline railway station, and is only a short walk from all that Chester city center has to offer. The hotel receptionist was extremely helpful and friendly we arrived to early to check in but she said we could leave our luggage while we went into town to do some shopping, likewise when we checked out they offered the same facility which is really helpful. Our room was very clean and comfortable the decor was nice albeit it a little dated and the lock on the door was a little temperamental but didn't cause any problem, it just needed a bit of a jiggle with the key. Breakfast was very good and could not be faulted. I would have no hesitation in recommending this hotel to anybody visiting Chester.

Posted by , from Cheshire on 2 Mar 2018

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2 out of 5
Receptionist poorly trained. No veggie breakfast options although hotel staff commented that "people often ask that". Room a bit tired and bathroom more so.

Posted by on 12 Feb 2018

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1 out of 5

Poor quality hotel, definitely not for families.

Pros: Nothing
Cons: Everything.
Location: Chester. Near to train station and about its only saving grace if you were travelling by train.
Several issues spoilt what should have been a lovely stay with my three grandchildren. Firstly, I booked a family room which stated on the website "rollaway beds". There were no rollaway beds, just a large double and a single. My eldest grandchild and I shared the double, this was ok. The younger grandchild had the single. Both beds were extremely high so I was conscious all night of certainly my younger grandson falling out of bed. Definitely not child friendly. The room was boiling hot and there was little ability to open a window as the sash cords were broken and the window would not stay open. We turned the radiator off in the hope of cooling the room. We opened the bathroom window a little. The curtain here was old and dirty and had holes in. The taps did not match on the sink and there was hair in the bath. The taps and shower were far from new on the bath either. The lights did not work in the main bedroom except for the main middle light, hardly conducive in getting two toddlers off to sleep of a nighttime. I could have asked to be moved but I had a lot of gear with me and it would have taken me a long time and a lot of hassle to move to a room where the facilities worked. The most annoying thing of all was this was booked as a family room and I specifically said I had two toddlers when booking. However I was placed in a room right next to the lift which itself was noisy and the people using it even noisier. An awful stay not to be repeated at this hotel, ever.

Posted by , from Oxford on 27 Oct 2017

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About the Chester Station Hotel, Sure Hotel Collection by Best Western

Location City Road, Chester, England CH1 3AF

Property Features

There's a restaurant on site. Public spaces have free WiFi. The eco-friendly Chester Station Hotel, Sure Hotel Collection by Best Western also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. This 3-star Chester hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • Dining venue
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Manchester (MAN) (53.7 km / 33.4 mi)
  • Train station: Chester Station (0.2 km / 0.1 mi)

Room Amenities

Chester Station Hotel, Sure Hotel Collection by Best Western offers 75 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Restaurant (Breakfast) – This restaurant specialises in international cuisine and only serves breakfast.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available.Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Mobile key entry is not available
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)
  • Nearby parking fee: GBP 15.00 per night
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hallmark Inn
  • Hallmark Chester
  • Hallmark Inn Chester
  • Chester Sure Hotel Collection by Best Western

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.