"My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mai ... " More

By a verified traveller on Fri 02 Mar 2018

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Hotel Description

Hallmark Inn Chester's central location gets good marks from our customers. During your stay, you'll be within walking distance of Chester Cathedral. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge). This 3-star hotel has 75 rooms over 3 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant (Breakfast)
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the value of their stay and the WiFi
  • Within a 15-minute walk of Chester Cathedral and Chester City Walls

Economy Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£42 per night

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Economy Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Economy Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hallmark Inn Chester ratings based on 13 verified reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hallmark Inn Chester

Everyone (12) Family (1)
3 out of 5
Hotel excellent location and really friendly staff unfortunately wing where we were has not been upgraded yet, everything was clean however mattress on bed was terrible and whole room needs upgraded

Posted by on 19 Dec 2018

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1 out of 5
Dirty dirty dirty! Smelt of stale tobacco smoke. Complimentary buscuits open and half eaten. Receptionist couldnt be bothered to sort things out

Posted by on 20 Aug 2018

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4 out of 5

Great Location

Pros: The receptionist was extremely helpful & friendly let us our leave our luggage, to go shopping on arrival & departure really helpful.
Cons: The lock on the door was a little temperamental and would be better if fixed room, another guest was at reception to flag up the same problem?
Location: Ideal for overnight trip located close to Chester railway station, and is only a short walk from all that Chester has to offer City Walls Walk is good
My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mainline railway station, and is only a short walk from all that Chester city center has to offer. The hotel receptionist was extremely helpful and friendly we arrived to early to check in but she said we could leave our luggage while we went into town to do some shopping, likewise when we checked out they offered the same facility which is really helpful. Our room was very clean and comfortable the decor was nice albeit it a little dated and the lock on the door was a little temperamental but didn't cause any problem, it just needed a bit of a jiggle with the key. Breakfast was very good and could not be faulted. I would have no hesitation in recommending this hotel to anybody visiting Chester.

Posted by , from Cheshire on 2 Mar 2018

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2 out of 5
Receptionist poorly trained. No veggie breakfast options although hotel staff commented that "people often ask that". Room a bit tired and bathroom more so.

Posted by on 12 Feb 2018

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1 out of 5

Poor quality hotel, definitely not for families.

Pros: Nothing
Cons: Everything.
Location: Chester. Near to train station and about its only saving grace if you were travelling by train.
Several issues spoilt what should have been a lovely stay with my three grandchildren. Firstly, I booked a family room which stated on the website "rollaway beds". There were no rollaway beds, just a large double and a single. My eldest grandchild and I shared the double, this was ok. The younger grandchild had the single. Both beds were extremely high so I was conscious all night of certainly my younger grandson falling out of bed. Definitely not child friendly. The room was boiling hot and there was little ability to open a window as the sash cords were broken and the window would not stay open. We turned the radiator off in the hope of cooling the room. We opened the bathroom window a little. The curtain here was old and dirty and had holes in. The taps did not match on the sink and there was hair in the bath. The taps and shower were far from new on the bath either. The lights did not work in the main bedroom except for the main middle light, hardly conducive in getting two toddlers off to sleep of a nighttime. I could have asked to be moved but I had a lot of gear with me and it would have taken me a long time and a lot of hassle to move to a room where the facilities worked. The most annoying thing of all was this was booked as a family room and I specifically said I had two toddlers when booking. However I was placed in a room right next to the lift which itself was noisy and the people using it even noisier. An awful stay not to be repeated at this hotel, ever.

Posted by , from Oxford on 27 Oct 2017

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2 out of 5
expensive price but that is not really good hotel in my mind

Posted by , from Sheffield on 14 Oct 2017

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2 out of 5


I paid for a king bed which was 2 singles put together. Staff said changing to a double room would not be as nice and would be smaller than the already small room. The king duvet was also 2 singles put in a king bed cover.

Posted by , from hull on 28 Sep 2017

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4 out of 5

Good central hotel would stay here again.

The hotel was a little too warm even though central heating was hardly on .

Posted by , from sheffield yorkshire. on 24 Sep 2017

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2 out of 5

Needs an overhaul!!!

We were given a twin room instead of the executive king double we had booked! The guy on reception apologised and gave us a different which was a twin with the single beds pushed together unevenly!! I then complained to general manager Gareth, who was lovely, very apologetic, explained this was common practise and said he would sort us out a topper that they put over the 2 singles so that it would be even. He did give me and my husband a complimentary bottle of prosecco whilst we waited, but i do not believe that advertising as an "executive king room" and then giving us a twin with the beds pushed together is acceptable!! Why did i pay extra for an "executive king room" and not just pay for a twin??

Posted by , from Wigan on 30 Jul 2017

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2 out of 5

Hallmark hotel

The whole hotel needs a refurb as the general condition of the rooms are very poor, especially for the price they charge. It's extremely expensive for the bad quality you receive. The bed was hard and uncomfortable. The carpet was dirty and smelt bad. The shower curtain was filthy and the shower itself barely worked.

Posted by , from England on 17 Jul 2017

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About the Hallmark Inn Chester

Location City Road, Chester, England CH1 3AF

Property Features

There's a restaurant on site. WiFi is free in public spaces. The eco-friendly Hallmark Inn Chester also features tour or ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services. This 3-star Chester hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • Dining venue
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Manchester (MAN) (53.7 km / 33.4 mi)
  • Train station: Chester Station (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Hallmark Inn Chester offers 75 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Restaurant (Breakfast) – This restaurant specialises in international cuisine and only serves breakfast.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No cots (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)
  • Nearby parking fee: GBP 15.00 per night
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hallmark Chester

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.