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"Reception staff incredibly helpful. No hair conditioner in bathroom. " More

By a verified traveller on Sun 01 Sep 2019

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Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room, 1 Double Bed (Compact)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Mercure Chester Abbots Well Hotel. During your stay, you'll be within walking distance of Caldy Valley Nature Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 126 rooms. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, facials or massages at Spa
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the comfortable guestrooms and the location
  • Just a 4-minute drive from Grosvenor Park and 10 minutes from Chester City Walls
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Chester Abbots Well Hotel ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Chester Abbots Well Hotel

Everyone (8) Couples (1) Business (1) Family (1) Friends (1)
4 out of 5
Reception staff incredibly helpful. No hair conditioner in bathroom.

Posted by on 1 Sep 2019

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Comment from Hotel Management

29 Oct 2019 by Mark

Thank you for your lovely review Kind regards Mark

3 out of 5
Close for Chester centre Room was very out of date, bathroom tiny

Posted by on 6 Aug 2019

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3 out of 5
The facilities available at the property were great. But unfortunately the room was very small which meant it was very hot and the windows and blinds needed to be permanently open to allow air in. It was also unfortunate that there were lots of hairs in the bath...

Posted by on 4 Aug 2019

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1 out of 5

Posted by on 8 Jul 2019

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5 out of 5
It was perfectly placed for what we wanted, canal walks, car parking, swimming pool, Chester etc,

Posted by on 20 Apr 2019

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5 out of 5
Wonderful experience...very supportive staff members....comfortable stay...thank you.

Posted by , from Winchester on 28 Oct 2018

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3 out of 5

Good distance to chester

Comfortable room although we were just at the top of the stairs so very noisy when people were walking by because of loud floorboards Tired hotel Nice pool and gym Restaurant was not great and overpriced

Posted by on 20 Mar 2018

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1 out of 5

Dreadful! Bins not emptied, bits all over carpet.

Room not clean! Spa is in a corrugated iron building and not clean. Changing rooms dreadful and had a stench

Posted by on 22 Jan 2018

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5 out of 5

Nice hotel with friendly staff

I found the hotel well placed for where I wanted to visit. Staff friendly helpful and welcoming. No problem's what so ever and I would stay here again. Would very much recommend this hotel to others

Posted by , from Liverpool on 27 Dec 2017

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3 out of 5

Hotel for the races

Cons: Showers.
This was one of the last hotels that had any rooms free, and understandably so, as it is a good 10-15 minute taxi ride to the racecourse. Facilities were ok, the shower was poor though. Staff were friendly and welcoming. Also the fire alarm went off on Sunday morning, but we were all packed fortunately, so were able to vacate with our bags sharpish.

Posted by on 29 Aug 2017

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About the Mercure Chester Abbots Well Hotel

Location Whitchurch Road Christleton, Chester, England CH3 5QL

Renovations + Closures

This property is closed from 27 March 2020 to 1 July 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available. This 4-star Chester hotel is smoke free.

  • 126 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (39.5 km / 24.6 mi)
  • Train station: Chester Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Chester Abbots Well Hotel offers 126 forms of accommodation with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Spa Services

Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Abbots Well Chester
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well
  • Mercure Hotel Chester Abbots Well
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel Hotel
  • Mercure Chester Abbots Well Hotel Chester
  • Mercure Chester Abbots Well Hotel Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.