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"Reception staff incredibly helpful. No hair conditioner in bathroom. " More

By a verified traveller on Sun 01 Sep 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Mercure Chester Abbots Well Hotel. During your stay, you'll be within walking distance of St Paul's Church. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 126 rooms. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, manicures and pedicures or facials at Spa
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the location and the comfortable guestrooms
  • 9 minutes by car from Chester Zoo and 8 minutes from Chester City Walls
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Classic Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Classic)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Privilege, Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Mercure Chester Abbots Well Hotel ratings based on 14 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Chester Abbots Well Hotel

Everyone (8) Couples (1) Business (1) Family (1) Friends (1)
4 out of 5
Reception staff incredibly helpful. No hair conditioner in bathroom.

Posted by on 1 Sep 2019

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Comment from Hotel Management

29 Oct 2019 by Mark

Thank you for your lovely review Kind regards Mark

3 out of 5
Close for Chester centre Room was very out of date, bathroom tiny

Posted by on 6 Aug 2019

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3 out of 5
The facilities available at the property were great. But unfortunately the room was very small which meant it was very hot and the windows and blinds needed to be permanently open to allow air in. It was also unfortunate that there were lots of hairs in the bath...

Posted by on 4 Aug 2019

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1 out of 5

Posted by on 8 Jul 2019

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5 out of 5
It was perfectly placed for what we wanted, canal walks, car parking, swimming pool, Chester etc,

Posted by on 20 Apr 2019

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5 out of 5
Wonderful experience...very supportive staff members....comfortable stay...thank you.

Posted by , from Winchester on 28 Oct 2018

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3 out of 5

Good distance to chester

Comfortable room although we were just at the top of the stairs so very noisy when people were walking by because of loud floorboards Tired hotel Nice pool and gym Restaurant was not great and overpriced

Posted by on 20 Mar 2018

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1 out of 5

Dreadful! Bins not emptied, bits all over carpet.

Room not clean! Spa is in a corrugated iron building and not clean. Changing rooms dreadful and had a stench

Posted by on 22 Jan 2018

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5 out of 5

Nice hotel with friendly staff

I found the hotel well placed for where I wanted to visit. Staff friendly helpful and welcoming. No problem's what so ever and I would stay here again. Would very much recommend this hotel to others

Posted by , from Liverpool on 27 Dec 2017

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3 out of 5

Hotel for the races

Cons: Showers.
This was one of the last hotels that had any rooms free, and understandably so, as it is a good 10-15 minute taxi ride to the racecourse. Facilities were ok, the shower was poor though. Staff were friendly and welcoming. Also the fire alarm went off on Sunday morning, but we were all packed fortunately, so were able to vacate with our bags sharpish.

Posted by on 29 Aug 2017

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About the Mercure Chester Abbots Well Hotel

Location Whitchurch Road Christleton, Chester, England CH3 5QL

Property Features

Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available. This 4-star Chester hotel is smoke free.

  • 126 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (38.8 km / 24.1 mi)
  • Train station: Chester Station (3.1 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Mercure Chester Abbots Well Hotel offers 126 forms of air-conditioned accommodation with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Spa Services

Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 2 PM

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Abbots Well Chester
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well
  • Mercure Hotel Chester Abbots Well
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel Hotel
  • Mercure Chester Abbots Well Hotel Chester
  • Mercure Chester Abbots Well Hotel Hotel Chester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.