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4.6 out of 5

"Very clean and comfortable. Staff very friendly. Breakfast was lovely " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

The quiet rooms at The Chester Grosvenor get high marks from our customers. During your stay, you're just a quick walk from Chester Racecourse. You'll find features such as free breakfast and free WiFi in public areas, plus 2 restaurants. This 5-star hotel has 80 rooms over 4 floors. Free WiFi and LED TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Valet parking and self-parking available for a fee
  • Treat yourself to massages, body scrubs or manicures and pedicures at Grosvenor Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the low noise level, overall comfort and comfy beds
  • Steps from Chester Cathedral and 9 minutes on foot from Chester Racecourse

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Chester Grosvenor ratings based on 19 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Chester Grosvenor

Everyone (14) Couples (2) Family (4)
5 out of 5
Very clean and comfortable. Staff very friendly. Breakfast was lovely

Posted by on 15 Mar 2020

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2 out of 5

Posted by on 21 Dec 2019

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3 out of 5

Posted by on 21 Dec 2019

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4 out of 5
We liked the hotel and the stay in all,the parking was a bit confusing Got a email a couple of days before saying car park parking as changed. Did not realise the concierge at the hotels was extra thought was included to. Be wise to ask what's included and what's not ,as can turn out very expensive hic up. Beautiful hotel and the staff was amazing .

Posted by on 21 Oct 2019

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4 out of 5

Posted by on 12 Aug 2019

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5 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

11 Jun 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon. Kindest regards. Niki Smith, Guest Relations Manager

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

12 May 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.

5 out of 5
All great! Love Chester and Grosvenor just makes the whole experience of the City perfection. Particularly like the doormen at the Grosvenor

Posted by on 22 Apr 2019

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Comment from Hotel Management

12 May 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.

5 out of 5

Posted by on 23 Mar 2019

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Comment from Hotel Management

7 Apr 2019 by Guest Relations

Thank you for taking the time to review and we are delighted that you enjoyed your recent stay with us. We truly hope to welcome you back again soon. Kindest regards, Niki Smith, Guest Relations Manager

5 out of 5
We celebrated my Mum's birthday with a one night stay here and they couldn't have made our stay any better. We pulled up outside and they took care of our bags and then parked our car at a nearby car park. (This costs £10 but it's for 24hrs and worth every penny to have valet parking, hassle free.) The staff were extremely attentive and nothing was too much trouble. They had a beautiful mousse cake waiting in our room with a hand written birthday message from reception. Beautifully decorated rooms, we had an Executive Twin, very spacious with a separate entrance which had the closets and tea & coffee making facilities. We called for more tea and milk when we arrived as we'd had a long day at Cheshire Oaks shopping and within minutes it was brought up by two separate staff members. Beds were quite soft but very comfortable, we had a great nights sleep! Continental breakfast is included and was delicious, the baked basket was a real treat. You can upgrade to a cooked one for around £9. Overall this hotel definitely gave a 5 star service and oozed charm. My only slight reservation was that the floor in our room was uneven (due to the age of the building) so it did feel like we were on a boat sometimes. This just gave us a laugh more than anything. If I'm ever in Chester again I wouldn't stay anywhere else!

Posted by , from Munich on 22 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Guest Relations

Thank you for taking the time to review and we are delighted that you enjoyed your recent stay so much. Please rest assured that your feedback is greatly valued and we truly hope to welcome you back in the not too distant future. Kindest regards. Niki Smith, Guest Relations Manager

Renovations + Closures

This property is closed from 10 June 2020 to 31 July 2020 (dates subject to change).

The property is closed between 01 January and 10 January.

Property Features

The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A library, tour or ticket assistance, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available. This 5-star Chester hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Breakfast available (free)
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Manchester (MAN) (54.9 km / 34.1 mi)
  • Train station: Chester Station (1.4 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Chester Grosvenor offers 80 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free breakfast daily.

Simon Radley Fine Dining – This fine-dining restaurant only serves dinner.1-star Michelin rating.

La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

  • Golfing nearby

Spa Services

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.
  • Cots (infant beds) are available for GBP 17.50 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve on-site parking. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Valet parking fee: GBP 20.00 per night
  • Crib (infant bed) fee: GBP 17.50 per stay
  • Rollaway bed fee: GBP 35 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Grosvenor
  • Chester Grosvenor Hotel
  • Grosvenor Chester
  • The Chester Grosvenor Hotel Chester
  • The Chester Grosvenor Hotel
  • The Chester Grosvenor Chester
  • The Chester Grosvenor Hotel Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.