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4.8 out of 5

"Staff at Grosvenor couldn't have been more helpful and the experience of driving right to the door and having the car chauffeur parked is great in the ... " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

The sightseeing around The Chester Grosvenor gets good marks from our customers. During your stay, you're just a quick walk from Chester Cathedral. Features include free breakfast and free WiFi in public areas, plus 2 restaurants. This 5-star hotel has 80 rooms over 4 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Valet parking and self-parking available for a fee
  • Treat yourself to body wraps, massages or manicures and pedicures at Grosvenor Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the quiet location and the value of their stay
  • Steps from Chester Cathedral and 6 minutes on foot from Grosvenor Museum

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£128* Per night/room 20 Oct - 21 Oct

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Chester Grosvenor ratings based on 25 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Chester Grosvenor

Everyone (22) Couples (1) Family (3)
4 out of 5

Posted by on 12 Aug 2019

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5 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

11 Jun 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon. Kindest regards. Niki Smith, Guest Relations Manager

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

12 May 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.

5 out of 5
All great! Love Chester and Grosvenor just makes the whole experience of the City perfection. Particularly like the doormen at the Grosvenor

Posted by on 22 Apr 2019

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Comment from Hotel Management

12 May 2019 by Guest Relations

Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.

5 out of 5

Posted by on 23 Mar 2019

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Comment from Hotel Management

7 Apr 2019 by Guest Relations

Thank you for taking the time to review and we are delighted that you enjoyed your recent stay with us. We truly hope to welcome you back again soon. Kindest regards, Niki Smith, Guest Relations Manager

5 out of 5
We celebrated my Mum's birthday with a one night stay here and they couldn't have made our stay any better. We pulled up outside and they took care of our bags and then parked our car at a nearby car park. (This costs £10 but it's for 24hrs and worth every penny to have valet parking, hassle free.) The staff were extremely attentive and nothing was too much trouble. They had a beautiful mousse cake waiting in our room with a hand written birthday message from reception. Beautifully decorated rooms, we had an Executive Twin, very spacious with a separate entrance which had the closets and tea & coffee making facilities. We called for more tea and milk when we arrived as we'd had a long day at Cheshire Oaks shopping and within minutes it was brought up by two separate staff members. Beds were quite soft but very comfortable, we had a great nights sleep! Continental breakfast is included and was delicious, the baked basket was a real treat. You can upgrade to a cooked one for around £9. Overall this hotel definitely gave a 5 star service and oozed charm. My only slight reservation was that the floor in our room was uneven (due to the age of the building) so it did feel like we were on a boat sometimes. This just gave us a laugh more than anything. If I'm ever in Chester again I wouldn't stay anywhere else!

Posted by , from Munich on 22 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Guest Relations

Thank you for taking the time to review and we are delighted that you enjoyed your recent stay so much. Please rest assured that your feedback is greatly valued and we truly hope to welcome you back in the not too distant future. Kindest regards. Niki Smith, Guest Relations Manager

5 out of 5
We stay at the Chester Grosvenor Hotel at least twice a year and always just after new year around the 2nd of January. We always have a wonderful time but our only disappointment this year was that they had taken all the Christmas decorations down just before we arrived instead of leaving them up till the 6 of Jan . We love their Christmas decorations which all adds to the experience at this time of year .

Posted by on 5 Jan 2019

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Comment from Hotel Management

12 Jan 2019 by Guest Relations

Thank you for taking the time to review and we are delighted that you enjoyed your recent stay with us. We truly hope to welcome you back again soon. Kindest regards. Rebecca Roberts, Guest Relations Manager.

5 out of 5
Staff at Grosvenor couldn't have been more helpful and the experience of driving right to the door and having the car chauffeur parked is great in the middle of the city! The food was excellent our idea of fine dining!

Posted by , from London on 28 Aug 2018

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Comment from Hotel Management

30 Aug 2018 by GuestRelations

Hello Betty, Thank you for taking the time to review, we are so pleased that you enjoyed your stay with us and we truly hope to welcome you back again soon. Kindest regards, Rebecca Roberts Guest Relations Manager

5 out of 5
Great hotel, perfect customer service. Good location

Posted by on 18 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by GuestRelations

Thank you for taking the time to review following your previous stay and we are delighted that this was an enjoyable experience. we hope to welcome you back very soon. Kindest regards.

5 out of 5

Everything I expected

I booked this hotel to treat my wife. The staff were great, food was incredible and the rooms were clean and tidy. My only negative would be the lack of vegetarian options on the menu at the brasserie for the evening meal. Although the one main option in which is provided is very nice. Would definitely stay again.

Posted by , from Shrewsbury on 23 Feb 2018

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Comment from Hotel Management

6 Apr 2018 by GuestRelations

Thank you for taking the time to review on Expedia and we are delighted that you enjoyed your recent stay. we hope to have the pleasure of welcoming you back very soon.

Renovations + Closures

The property is closed between 01 January and 10 January.

Property Features

The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A library, tour or ticket assistance, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available. This 5-star Chester hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Breakfast available (free)
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Manchester (MAN) (54.8 km / 34 mi)
  • Train station: Chester Station (1.4 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Chester Grosvenor offers 80 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free breakfast daily.

Simon Radley Fine Dining – This fine-dining restaurant only serves dinner.1-star Michelin rating.

La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

  • Golfing nearby

Spa Services

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.
  • Cribs (infant beds) are available for GBP 17.50 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve on-site parking. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Valet parking fee: GBP 20.00 per night
  • Crib (infant bed) fee: GBP 17.50 per stay
  • Rollaway bed fee: GBP 35 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of:

  • – Fitness facilities
    – Sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Grosvenor
  • Chester Grosvenor Hotel
  • Grosvenor Chester
  • The Chester Grosvenor Hotel Chester
  • The Chester Grosvenor Hotel
  • The Chester Grosvenor Chester
  • The Chester Grosvenor Hotel Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of the Small Luxury Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.