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"Friendly staff, clean rooms and good location with free parking. " More

By a verified traveller on Mon 07 Sep 2020

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£40* Per night/room 8 Dec - 9 Dec

Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at The Dene Hotel. During your stay, you'll be within walking distance of Chester City Walls. Features include free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 53 rooms. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • All rooms offer sitting areas, satellite TV and coffee makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a meeting room, laundry facilities and a terrace
  • Guests speak favourably about the value of their stay and the location
  • Just a 3-minute drive from Chester City Walls and a few minutes from Chester Racecourse

The Dene Hotel ratings based on 5 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Dene Hotel

Everyone (2) Couples (2) Family (2)
4 out of 5
Friendly staff, clean rooms and good location with free parking.

Posted by on 7 Sep 2020

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1 out of 5
Disappointing for the money. I went for this as it was cheaper than Holiday Inn. The quality of the accommodation was very poor and the only form of heating was an electric oil heater with a broken foot.

Posted by on 28 Oct 2019

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Comment from Hotel Management

28 Oct 2019 by Marzena

Dear Guest, thank you for your feedback. We are sorry for any inconveniences during your stay.

1 out of 5
The hotel was dirty smelly i left after 40mins and checked in some where else Couldn't even park in car park . I was sat on the bed and couldn't stop itching all over.until i had a shower at new hotel. I wouldn't even keep a dog in there . I paid for a upgrade room well if that was it i wouldn't like to see the other rooms . i WOULD NEVER SET FOOT BACK IN THE PLACE . AND VERY DISAPPOINTED THAT YOUR COMPANY SELL THE ROOMS FOR THEM ..

Posted by on 20 Jul 2019

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Comment from Hotel Management

20 Jul 2019 by Marzena

Dear Guest, thank you for your feedback. We are sorry that you did not enjoy your stay.

4 out of 5

Posted by on 24 Apr 2019

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Comment from Hotel Management

4 Jul 2019 by Marzena

Dear Guest, thank you for staying with us.

1 out of 5
Very cold in my room the oil heater supplied kept on cutting out throughout the night. A wheel was missing off the oil heater and propped up by some wood. The cartons of milk was rock solid so i could not have a morning coffee

Posted by , from Chester on 8 Feb 2019

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Comment from Hotel Management

4 Mar 2019 by Marzena

Thank you for your feedback, we will look into points that you have raised.

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Dene Hotel also features a terrace, a garden, and a picnic area. Limited free parking is available on a first-come, first-served basis. This 3-star Chester hotel is smoke free.

  • 53 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Chester Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

The Dene Hotel offers 53 forms of accommodation with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Televisions come with satellite channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Sitting area
  • Television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

The Dene Hotel has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.00 per stay.
  • Cots (infant beds) are available for GBP 10.00 per stay.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Each guest room is kept vacant for a minimum of 72 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Property confirms they are implementing guest safety measures
  • Online penalty collection
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 10.00 per stay
  • Rollaway bed fee: GBP 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dene Hotel Chester
  • Dene Hotel
  • Dene Chester
  • The Dene Hotel Hotel
  • The Dene Hotel Chester
  • The Dene Hotel Hotel Chester

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.