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Reviews

4.2 / 5Very Good
218 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Breakfast Available

Families love it for

extra beds/cribs, laundry

Map

What's nearby

  • Popular Location
    Old Dee Bridge
    2 min walk
  • Popular Location
    Grosvenor Museum
    2 min walk
  • Popular Location
    Dewa Roman Experience
    3 min walk
  • Airport
    Liverpool (LPL-John Lennon)
    39 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-01-25. Try updating your dates to see prices for your trip.

    About this area

    Chester

    Located in Chester, The Townhouse is in the city centre and near a train station. Cheshire Oaks Designer Outlet is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Blue Planet Aquarium. Looking to enjoy an event or a game while in town? See what's happening at Chester Racecourse or Oulton Park Circuit.

    Popular Location

    What's nearby

    • Old Dee Bridge - 2 min walk
    • Grosvenor Museum - 2 min walk
    • Dewa Roman Experience - 3 min walk
    • Chester Castle - 4 min walk
    • Roman Amphitheatre - 5 min walk

    Getting around

    • Chester Station - 18 min walk
    • Liverpool (LPL-John Lennon) - 39 min drive

    About this property

    The Townhouse

    Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a meeting room and dry cleaning. All 30 rooms provide complimentary wireless Internet access, hydromassage showerheads and flat-screen TVs. Coffee makers and electric kettles are among the other amenities that guests will find.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Self parking: GBP 12.50 per day
    Discounted parking nearby

    Food and drink

    English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 10.00 for adults and GBP 5.00 for children
    1 restaurant
    1 bar

    Things to do

    Private picnics

    Family friendly

    Dry-cleaning service
    Free cots/infant beds
    Free rollaway/extra beds
    Snack bar/deli

    Conveniences

    Front-desk safe
    Newspapers in reception
    No lifts

    Guest services

    24-hour front desk
    Daily housekeeping
    Dry-cleaning service
    Luggage storage
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English

    Business services

    1 meeting room

    Outdoors

    Outdoor furniture
    Terrace

    More

    Fireplace in reception
    Romance packages available
    Smoke-free property

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Free cots/infant beds
    Free rollaway beds
    Hypo-allergenic bedding
    Linens

    Bathroom

    Free toiletries
    Hairdryer
    Hydromassage showerhead
    Shampoo
    Shower
    Soap
    Toilet paper
    Towels

    Entertainment

    flat-screen TV

    Food and drink

    Coffee/tea maker
    Electric kettle
    Free bottled water
    Oven

    More

    Desk
    Guidebooks/recommendations
    Iron/ironing board (on request)
    Laptop-friendly workspace
    Phone
    4.2

    Very Good

    5 - Excellent
    97
    4 - Good
    80
    3 - Okay
    24
    2 - Mediocre
    12
    1 - Poor
    5
    4.3
    Cleanliness
    4.4
    Service and Staff
    3.9
    Amenities
    4.1
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Ideally situated

    Lovely hotel. Ideally situated for bars and restaurants. Loved it!

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort

    Not luxury, but lovely!

    We had a lovely stay here between xmas and New Year. Described as 'luxury' ...it isn't, the hallways and rooms are very tired although comfortable, we had a sofa in our room that was quite stained. But our lovely kingsize bed was gorgeous and we slept very well! But what it lacked in luxury was made up with superb customer service, the staff were amazing and we give them 5 stars! And the breakfasts...wow! Centrally located for everything, We would stay again.

    Stayed 4 nights in Dec 2019

    2/5

    • Disliked: Property conditions & facilities, room comfort

    Do NOT stay in “The Vault”

    We were group of 5 and one person was sick with food poisoning on the day we were checking.. we arrived just before 11 and asked for early check-in which was not available so we went to eat lunch and came back around 12 to drop off our sick person in the lobby. The person at the front desk said that they would keep an eye on him while we were out exploring.. 3 hours later we return expecting to check into our room and were told it wasn’t ready. We were strung along for the next TWO hours and didn’t check in until 5pm meanwhile we watched every other guest get access to their rooms. When I complained about it, I was told that they don’t guarantee check in at 3pm. Um excuse me? When is checkin time not guaranteed and why would a privately owned hotel not ensure a 3pm check in when one of the guests is visibly sick in your lobby for HOURS? We were given a free round of drinks after one of my many complaints and then given another free round of drinks once 5 o’clock rolled around as well as free breakfast in the morning but unfortunately that does not make up for our poor check in experience. Additionally, the microphones to the karaoke machine didn’t work, one of three mirrors didn’t have a working light and every time you used the sink or toilet in the main room, a loud rumbling noise would go off and the sink in the kitchen would go off as well. Let’s not forget that it’s in the basement so you hear footprints every time someone walks in the lobby. We got zero sleep!!

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Staff & service

    Hotel was ok room not cleaned was there for two days had to wait for bacon and scrambled eggs not available when arrived for breakfast

    Stayed 2 nights in Dec 2019

    3/5

    • Disliked: Property conditions & facilities, room comfort

    Not a Totally happy stay

    Rooms are described as ‘luxury’ but ours was definitely not. Large Holes in the walls where At some point, a picture or mirror once hung, many cracks in the ceiling and walls, holes in the bathroom walls where, presumably guests had hit them, the bed was extremely uncomfortable and the lighting poor. Parking extremely limited and the suggested car park cost £17 per day! On the plus side It’s close to the city centre...

    Stayed 1 night in Dec 2019

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