"Friendly atmosphere, staff were fantastic. Seafood Buffet was also fantastic " More
21 Feb 2020 by Kattaleya
Thanks for staying with us. We appreciate your feedback!
13 Dec 2019 by Gabriele Lombardo
Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Yours sincerely, Gabriele Lombardo General Manager
16 Mar 2023 by Gabriele Lombardo
Dear Daniel, Thank you for taking the time sharing your feedback, related to your recent stay with us.At the outset, I am very regretful for all the grievances you have experienced upon arrival. There are absolutely no excuses to justify those shortfalls, and please kindly accept my most unreserved apologies for all inconveniences caused. Please, rest assured that no efforts will be spared, moving forwards, to restore and improve our service standards, to the level we are known for and which you came to expect. We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
30 Mar 2017 by Gabriele Lombardo
Dear Customer, Thank you for posting your review following your recent stay at Shangri-La Hotel, Chiang Mai and for sharing such great comments. I am delighted to learn that you were overall impressed by the heart-warming hospitality displayed by our colleagues and hopefully, you will return back again soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,
Shangri-La Chiang Mai offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business centre, 3 meeting rooms, and limo/town car service. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Shangri-La Chiang Mai. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries. This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kad Kafe' – On-site restaurant.
China Kitchen – On-site restaurant. Open daily.
Room service (during limited hours) is available.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
