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4.8 out of 5

"Unbelievably helpful staff. . A delightful hotel in a quiet location with easy access to the old town of Chiang Mai. " More

By a verified traveller on Thu 18 Apr 2019

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£58* Per night/room 5 Mar - 6 Mar

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Empress Hotel Chiang Mai. During your stay, you'll be connected to the convention centre and just a quick walk from Art in Paradise. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the size of the guestrooms
  • Just a 2-minute drive from Chiang Mai Night Bazaar and 9 minutes from Tha Phae Gate
  • Airport shuttle service available for a fee

The Empress Hotel Chiang Mai ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Empress Hotel Chiang Mai

Everyone (7) Family (2)
5 out of 5
Unbelievably helpful staff. . A delightful hotel in a quiet location with easy access to the old town of Chiang Mai.

Posted by on 18 Apr 2019

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5 out of 5
nice, clean and comfortable rooms. great location.

Posted by on 22 Sep 2018

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4 out of 5

Central Good facilities

This is our 3rd visit to ChiangMai & always stayed at The Empress. It was special then with such welcoming staff at the reception & in the Cafe,& specially the helpful Manager; alas no more. They are all busy filling forms & just being practical with loads of tour groups arriving from China, Europe etc. Looks as if there has been management changes & the individual bookings do not seem to matter to them. So highly unlikely we will use this hotel again; since it's attitude now is like any other hotel. The usual goody bag at checkin was given to us but not for our son who booked through another website. Shame to do so when we checked in altogether. Breakfast is good, rooms are clean & well provided in Executive & Deluxe rooms which we were upgraded to on the 15th & 14th floor. Luckily they did not put the noisy tour groups on the top levels & took note of our requests. The usual menu was there in the Cafe, no change so we only ate dinner once in the hotel. Easy to walk to the Night market. Taxi & Tour counters are there. Local Telephone call charges were exorbitant. Business centre is there too.

Posted by , from UK on 13 Feb 2018

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5 out of 5

Best Hotel

Pros: Very good room, good breakfast and good location in the town
Cons: Nothing everything was great
Location: Easy for most of the best things to do in Thailand but as always own transport is always a plus
For the price we paid and the room we were given has to be the best hotel I have stayed in Thailand in 28 years

Posted by on 2 Nov 2016

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5 out of 5
Sehr freundlicher Empfang , sehr schönes Zimmer mit allem was man braucht . Das Personal ist sehr freundlich , wunderbares Frühstücksbuffet . Alles sehr sauber und gepflegt

Posted by on 9 Sep 2019

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4 out of 5
sehr freundliches Personal, Englisch jedoch teilweise mangelhaft (v.a. an der Rezeption bessere Sprachkenntnisse erwartet), sehr sauber, Frühstück ok, Hotel ist etwas in die Jahre gekommen

Posted by on 23 Jun 2019

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5 out of 5
Todella mukava henkilökunta hotellissa. Huone oli siisti ja kivana yllätyksenä huoneessa odotti hedelmälautanen.

Posted by on 5 Apr 2019

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5 out of 5
Le service était impeccable nous avons eu un dîner offert par l'hôtel une table a été dressé spécialement pour cette soirée , un cadeau et un bouquet de fleur offert à chacune des femmes ou jeune fille . Le maître d'hôtel parlant français nous a fait la surprise en nous offrant quelques chansons française chantées par un orchestre . Le personnel de service était au petit soin . J' avais spécialement commande un gâteau pour réserver une surprise d anniversaire à une fille de notre groupe tout était parfaitement organisé Je recommande sans retenu cet hôtel .

Posted by , from Noisy le grand on 28 Jul 2018

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5 out of 5

Super Hotel mit sehr freundlichem Personal

Pros: Das Personal einfach unschlagbar. Ruhige Lage und doch Stadtnah
Location: Stadtnah und doch ruhige Lage, Reisebüro im Hotel
Das zweite Mal im Empress, einfach wunderbar. Das Personal war super freundlich und wir hatten wieder eine fantastische Zeit. Wieder wurden wir zum Diner eingeladen, Blumen auf dem Zimmer, tolle Küche und viele Geschenke. Wir können das Empress nur weiterempfehlen werden wiederkommen. Besten Dank an Alle

Posted by on 26 Oct 2017

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Property Features

The Empress Hotel Chiang Mai offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business centre. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

  • 375 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1989
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Chiang Mai Railway Station (3.6 km / 2.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

The Empress Hotel Chiang Mai offers 375 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Chao Nang Coffee Shop – This coffee shop specialises in Thai cuisine and serves breakfast, lunch, dinner and light fare.

Panda Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

Spa Services

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

The Empress Hotel Chiang Mai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines.

  • One child stays free
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 5
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chiang Mai Empress
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.