My husband and I had the pleasure of staying at Nai Ya 06 Feb 2019 to 09 Feb 2019. From the moment we walked in the door until we left for the airport, we were treated as if we were the only people at the hotel. We arrived late on the 6th and were warmly greeted by the gentleman at the front desk. Our bags were immediately taken care of and we were also welcomed by the hotel manager who introduced himself at the onset. We were escorted to our room which was modern, detail oriented, large and exceptionally clean. The bed was the most comfortable we had during our entire five weeks in Thailand. Arriving late, we were somewhat hungry and the hotel Manager Sammy, arranged food and drinks for us from the kitchen – we so much appreciated this. The food is so good, that we ate several meals there over the next few days. Any request was responded to immediately and with genuine helpfulness by such warm and friendly staff. In three days, we grew very fond of all the staff and genuinely missed them when we left. On our last day, the owner and his beautiful wife happened to be at the hotel and stopped by our table to introduce themselves and inquire about our stay. We were so warmly greeted and taken care of by everyone – it was truly the best hotel experience we have had in many years of travel. We will never forget this hotel and their wonderful, genuine, staff, manager, and owners – it was that exceptional. I have high standards for hotels and Nai Ya far exceeded my expectations.