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"Amazing location off Michigan Avenue a short walk to the Chicago (red line) CTA stop. Rooms were very clean and large - beds very comfortable and plen ... " More

By a verified traveller on Tue 30 Aug 2016

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Hotel Description

Our customers tell us that they enjoy the quiet rooms at Millennium Knickerbocker Chicago. During your stay, you're just a quick walk from John Hancock Center. Features include free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 306 rooms over 14 floors. All rooms offer free WiFi and pillowtop beds.

  • Air-conditioned rooms with pillowtop beds, cable TV and minibars
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • Steps from John Hancock Center and 7 minutes on foot from Museum of Contemporary Art

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£88* Per night/room 29 Oct - 30 Oct

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Suite (Millennium)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Double Beds, Accessible

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Millennium Knickerbocker Chicago ratings based on 16 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Knickerbocker Chicago

Everyone (5) Couples (4) Family (5) Friends (1) Other (1)
3 out of 5
The concierge was a waist of space. Asked, "Where can we get a great deep dish pizza". Answer, "Get a map at the reception"

Posted by on 9 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by anonymus

thank you for your review and please accept our apologies. This is not service level we provide to our guests

4 out of 5
I was happy with everything xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Posted by on 23 Apr 2019

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Comment from Hotel Management

3 May 2019 by Niek

Thank you for your review

3 out of 5

Amazing location, tired hotel & dodgy staff

Amazing location off Michigan Avenue a short walk to the Chicago (red line) CTA stop. Rooms were very clean and large - beds very comfortable and plenty of seating. Bathroom was fine if a bit dated and the rain shower temperature control was a bit fiddly. Three things let the hotel down: the lobby, the staff and the breakfast. The lobby and hallways are very tired - in major need of a facelift with stained carpets, poor lighting and chipped paint. The vibe in the lobby is much better at night when the dark obscures some of these deficiencies and the martini bar comes alive with a piano. The staff were all friendly but very informal (almost to the point of being disrespectful/aggressive) and very hungry for tips, especially at the restaurant and - oddly - at the front desk. The breakfast was just a bit odd - a menu of some very strange creations indeed, including chicken and waffles with both gravy and jam. And an orange slice on every plate. The 'breakfast included' room we booked actually had a breakfast allowance of $16.50 a day - even though everything was more than this by the time tax and tip were added. Should either include breakfast in the rate or tell people it is all a la carte - this approach was just clumsy and not guest friendly. The staff couldn't even confirm what the allowance was per person per day. Definitely not 4-star quality hotel facilities, food or service but I would consider staying again for the clean room, amazing location and decent weekend rates.

Posted by , from london, uk on 30 Aug 2016

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4 out of 5

Excellent location

Good location just off Magnificent Mile for shopping, with Macy's and Bloomingdales a short walk away. Only criticism for me and what I would ask to see is for wifi to be included in rooms and not restricted to the lobby.

Posted by on 30 Jul 2014

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4 out of 5

Great hotel

Had a ball in this hotel only drawback not open for dinner. Deli for breakfast a tad expensive better quality and price in Italian deli in Hancock centre. Staff were fantastic, g Helpful and. Courteous, could not fault them

Posted by on 24 Nov 2013

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5 out of 5

Shopping in Chicago!

This was my first visit to Chicago - I loved it! The hotel was perfectly located right at the start of the magnificent mile. The beds were soo comfy. You get complimentary tea & coffee. The only thing was that this was laid out for 2 when there were 4 of us sharing a 4 occupancy room. The room was very spacious. The view out the window wasn't great but that wasn't a problem as we didn't stay in the room during the day. Chicagoans take pride in their city - it's clean and tidy. They are also lovely people. In the main there is respect and order between cars and pedestrians and although this is a major city, there is a calm on the streets unlike the hustle and bustle of city's like London or New York. There are plenty of places to eat as well as shop - as my mum said - I shopped until the rest of my family dropped! It was my birthday whilst there and we celebrated at the Cheesecake Factory - cheesecake as not experienced before - s'mores or peanut butter to just name 2 - oh decisions decisions!!! The city is lovely enhanced by the architecture. The river tours are definitely a must and well recommended to get a great view and understanding of the history from knowledgable guides. The view from John Hancock building was absolutely fabulous. The Chicago skyline is beautiful and the lake - Amazing - like looking out to sea. There are beggars on the streets but you find them anywhere in any country. If you go to water tower place there are sales assistants on stalls pushing mostly hand products - just be careful and don't make the mistake that I did - if you're not prepared to engage with them and seriously consider purchasing their products - don't accept the free offer of a sample! I had the feeling of absolute safety. In the evenings police officers are out and around on the streets. For travelling around, the alternative to walking is also to use the transport system which includes the bus and the El (elevated train). For $33 I got a travel card which also doubles as a MasterCard debit card (US use only) and unlimited 1 weeks use - and for those of you who are "while you were sleeping" fans there is the joy of visiting warbash street and Randolph/warbash el station to reenact all those scenes! I would love to go back again. Chicago is definitely a must City to add to your list of places to go.

Posted by on 26 Oct 2013

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4 out of 5

Great location

Great hotel, in a great location for all downtown and all sightseeing. Friendly staff and a nice room, although we did book a superior king so I have no idea what a regular king would be like - probably small. The hotel is currently having a small facelift so the beautiful facade is covered which was a shame but will be unveiled soon I believe.

Posted by on 1 Oct 2013

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4 out of 5

Good Value Hotel - Shame about the scaffolding !

We booked the hotel for 6 nights as part of a package through Virgin It was a good hotel in what for us was a very good location (Just off of the North end of the ''Magnificent Mile'' so close to shops / restaurants etc . Around the corner from the John Hancock building -- and a short walk to Oak Street Beach.#. We arrived to find the front of the hotel covered in scaffolding #which we weren't made aware of - and would have appreciated knowing as it impacted directly on the window of our room.# Our room #304# was at the front of the hotel and was clean, comfortable and quiet. We did have a couple of issues with housekeeping #Toiletries not replenished #until we asked !# Coffee making items not replaced on one day and a dirty duster left in the room#. However, these were minor issues and did not impact on our stay. The staff were all very personable and helpful and the bar was good although often very busy and - for us - spoiled by the fact that there are bar stools along the whole length of the bar so when they were occupied #most nights# it was very difficult to get to the bar. We liked the free internet in the hotel business centre and had a very nice breakfast in the restaurant on our last day #and received excellent service there as well#. Overall we would recommend the hotel for value, comfort and location.

Posted by on 20 Sep 2013

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4 out of 5

Weekend Break

Stayed at the Knickerbocker Hotel, which in the heart of Chicago, near all the shops, restaurants and attractions, can't fault the hotel room catered to my every need. The only down side was having to pay a refundable charge of $225 for if you use the mini bar in your room. Got to mention David best cocktails, had a pear martini, would recommend that you pay David a visit if you are ever in this hotel.

Posted by on 19 Jun 2013

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3 out of 5

Nice but not worth the money

The room was as I expected from reading previous reviews; small but nicely appointed. Huge and comfortable bed but it took up most of the room space so even though there was a comfy chair, there was no way to re-position it. The lack of wifi access in the rooms at the premium price you pay is utterly ridiculous. I'd stayed in a Red Roof Inn and another private hotel on this trip which were, although not anywhere near as fancy, far more comfortable and much better value. While in Chicago, someone recommended the Lincoln Hotel which I may try next time if I return.

Posted by on 20 Sep 2012

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About the Millennium Knickerbocker Chicago

Location 163 East Walton Place, Chicago, IL 60611

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4961 square feet (461 square metres) and includes conference rooms. A fitness centre, a library, and tour or ticket assistance are also featured at the business-friendly Millennium Knickerbocker Chicago. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 4961 sq ft of conference space
  • 461 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Fridge (on request)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.5 km / 18.3 mi)
  • Train station: Millennium Station (1.9 km / 1.2 mi)
  • Metro station: Chicago Station (Red Line) (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Millennium Knickerbocker Chicago offers 306 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Fridges, in-room massages and hypo-allergenic bedding can be requested.Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11 AM.

Millennium Knickerbocker Chicago has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Valet parking fee: USD 69 per night (in/out privileges)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25 per day
  • Facilities fee: USD 15 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Millennium Knickerbocker
  • Millennium Knickerbocker Chicago
  • Millennium Knickerbocker Hotel
  • Millennium Knickerbocker Hotel Chicago
  • Chicago Millennium Knickerbocker Hotel
  • Knickerbocker Hotel Chicago
  • Millennium Knickerbocker Chicago Hotel
  • Millennium Knickerbocker Chicago Hotel
  • Millennium Knickerbocker Chicago Chicago
  • Millennium Knickerbocker Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.