19 Sep 2022 by The Melrose Hotel at the Beach
Dear Robert, Thank you for your valued review. We regard all feedback as gifts. You booked a room with a shared bathroom and as you say, you were not happy and left, so you did not stay here. You asked for a refund which we gave you immediately even though we were not obliged to do so. We want our guests to be happy. As you say - and you are right, the hotel is in need of improvement. We bought it last year for its exceptional location right at the beach and we have planned extensive refurbishment which will take some time. This will include making all rooms en-suite. We started this year with essential but largely unseen alterations and repairs to plumbing, drainage, ground floor ceilings, floors, the roof, replacing all the flat roofs including a section over the room you booked, which is why there is a repair to the ceiling there.You also rightly complained about a guest in the adjacent room who it seemed and later admitted was smoking weed in his room, the smell of which permeated the hallway. This is not only against our no smoking policy but against the law. You mentioned the crack in the door which was damaged by a previous guest so the door will need to be replaced and the repair to the ceiling which was needed as a result of a roof leak remedied in the aforementioned roof repairs we have done. When that room is fully refurbished and made into an en-suite, the whole ceiling will be refinished. You also say the room was dirty but our cleaning is thorough and we work hard to make our guests feel welcome and comfortable.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
The Melrose Hotel offers its guests a garden. Public spaces have free WiFi. Self parking is free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking
The Melrose Hotel offers 8 accommodations with coffee/tea makers and free toiletries. 34-inch Flat-screen televisions come with digital channels. This Clacton-on-Sea hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:30 AM - 10:30 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Long-term renters welcome
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that guest safety measures are currently in place. Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.