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4.1 out of 5

"Coffee was not the best one - investment in better coffee machines (e.g. good Italian one / Nespresso) would improve breakfast. " More

By a verified traveller on Fri 05 Jul 2019

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Hotel Description

The comfortable rooms at Dorint Hotel am Heumarkt Köln get high marks from our customers. During your stay, you're just a quick walk from Alter Markt. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. Built in 2003, this 5-star hotel has 262 rooms over 7 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with satellite TV, minibars and room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to body wraps, body scrubs or massages at HOLMES PLACE HEALTH CLUB (nicht kostenfrei)
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • Just a 4-minute walk from Wallraf-Richartz-Museum and 5 minutes on foot from Alter Markt
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£79* Per night/room 12 Jul - 13 Jul

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room allocation upon arrival

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Room (Cathedral view)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Dorint Hotel am Heumarkt Köln ratings based on 55 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dorint Hotel am Heumarkt Köln

Everyone (36) Couples (10) Family (4) Other (1)
5 out of 5
Coffee was not the best one - investment in better coffee machines (e.g. good Italian one / Nespresso) would improve breakfast.

Posted by on 5 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by patrice16

Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better.

3 out of 5

Posted by on 8 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Ihr Dorint Hotel am Heumarkt Köln

Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hauses genommen haben. Auf ein herzliches Wiedersehen im Dorint Heumarkt freuen wir uns. Ihr Dorint Team

4 out of 5
Charged for use of charger at 30 euros and wine not ordered. Have not bothered to respond to emails

Posted by on 23 Aug 2018

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4 out of 5

Posted by on 6 Jul 2020

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Comment from Hotel Management

8 Jul 2020 by SFOS

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team Heumarkt

1 out of 5

Posted by on 9 Jun 2020

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3 out of 5

Posted by on 2 Jun 2020

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5 out of 5
top, besonders zur Karnevalszeit ist es die Hofburg und es ist abends und nachts richtig was los in der Halle

Posted by on 15 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by patrice16

Sehr geehrter Gast, vielen Dank für Ihre freundliche Online-Bewertung. Es freut uns sehr, dass Sie sich in unserer Mitte wohl gefühlt haben. Gerne heißen wir Sie wieder willkommen. Herzliche Grüße aus der Domstadt Ihr Dorint Team

4 out of 5

Posted by on 14 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by patrice16

Sehr geehrter Gast, vielen Dank für Ihre freundliche Online-Bewertung. Es freut uns sehr, dass Sie sich in unserer Mitte wohl gefühlt haben. Gerne heißen wir Sie wieder willkommen. Herzliche Grüße aus der Domstadt Ihr Dorint Team

5 out of 5
Die Lage der Unterkunft war genial.... alles innert 10 min zu Fuss erreichbar. Das Hotel selbst hat uns sehr gut gefallen und auch das Frühstück war GRANDIOS :))

Posted by on 9 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by GSA

Lieber Gast, vielen Dank für Ihre Bewertung! Es freut uns, dass es Ihnen bei uns gefallen hat und Sie sich wohl gefühlt haben. Vielleicht dürfen wir Sie ja bald einmal wieder bei uns in Köln oder in einem unserer anderen schönen Dorint Hotels & Resorts willkommen heißen.

4 out of 5
Tolle Lage und Frühstück Sehr schöne Sicht auf dem Dom in den Oberen Stockwerken.

Posted by on 7 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by GSA

Sehr geehrter Gast, vielen Dank für Ihre freundliche Online-Bewertung. Es freut uns sehr, dass Sie sich in unserer Mitte wohl gefühlt haben. Gerne heißen wir Sie wieder willkommen. Herzliche Grüße aus der Domstadt Ihr Dorint Team

About the Dorint Hotel am Heumarkt Köln

Location Pipinstrasse 1, Cologne, NW 50667

Property Features

Dorint Hotel am Heumarkt Köln offers its guests a full-service spa, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a limo/town car service. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Dorint Hotel am Heumarkt Köln. You'll have access to the indoor pool and health club at a partner property. For a fee, parking is available. This 5-star Cologne hotel is smoke free.

  • 262 guestrooms or units
  • 7 levels
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Gift shop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cologne (CGN-Cologne - Bonn) (14.4 km / 8.9 mi)
  • Train station: Cologne Central Station (1.3 km / 0.8 mi)
  • Metro station: Heumarkt U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Dorint Hotel am Heumarkt Köln offers 262 forms of accommodation with minibars and a safe. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. This Cologne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining
  • Television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Harry’s New-York Bar – On-site bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

Spa Services

HOLMES PLACE HEALTH CLUB (nicht kostenfrei) has 2 treatment rooms. Services include body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 20 per accommodation, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Cologne. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 29 per person (approximately)
  • Self-parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 20 per accommodation, per night
  • Facilities fee: EUR 15 per person, per day and includes use of:

  • – Fitness facilities
    – Sauna
    – Spa tub
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • am Heumarkt Köln
  • Dorint Hotel am Heumarkt Köln
  • Dorint am Heumarkt Hotel Köln
  • Dorint am Heumarkt Köln Cologne
  • Dorint Hotel am Heumarkt Köln Cologne
  • Dorint Hotel Köln am Heumarkt
  • Heumarkt Hotel Köln
  • Heumarkt Köln Hotel
  • Hotel Köln Heumarkt
  • Köln Dorint Hotel am Heumarkt
  • Köln Hotel am Heumarkt
  • Dorint am Heumarkt Köln
  • Dorint Am Heumarkt Koln
  • Dorint Hotel am Heumarkt Köln Hotel
  • Dorint Hotel am Heumarkt Köln Cologne
  • Dorint Hotel am Heumarkt Köln Hotel Cologne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.