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4.1 out of 5

"Coffee was not the best one - investment in better coffee machines (e.g. good Italian one / Nespresso) would improve breakfast. " More

By a verified traveller on Fri 05 Jul 2019

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£81* Per night/room 4 Jul - 5 Jul

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Dorint Hotel am Heumarkt Köln get high marks from our customers. During your stay, you're just a quick walk from Cologne Cathedral. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. Built in 2003, this 5-star hotel has 262 rooms over 7 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with satellite TV, room service and coffee makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • Just a 4-minute walk from Wallraf-Richartz-Museum and 5 minutes on foot from Alter Markt
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Dorint Hotel am Heumarkt Köln ratings based on 53 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dorint Hotel am Heumarkt Köln

Everyone (35) Couples (10) Family (5)
5 out of 5
Coffee was not the best one - investment in better coffee machines (e.g. good Italian one / Nespresso) would improve breakfast.

Posted by on 5 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by patrice16

Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better.

3 out of 5

Posted by on 8 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Ihr Dorint Hotel am Heumarkt Köln

Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hauses genommen haben. Auf ein herzliches Wiedersehen im Dorint Heumarkt freuen wir uns. Ihr Dorint Team

4 out of 5
Charged for use of charger at 30 euros and wine not ordered. Have not bothered to respond to emails

Posted by on 23 Aug 2018

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3 out of 5
Es müsste mal wieder was getan werden in den Zimmern. Ist alles ziemlich abgewohnt. Und Dinge wie Kleenex Tücher fehlen auch

Posted by on 12 Oct 2020

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Comment from Hotel Management

1 Nov 2020 by SFOS

Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hauses genommen haben. Auch für Ihre konstruktive Anmerkung sind wir Ihnen sehr dankbar. Auf ein herzliches Wiedersehen im Dorint Heumarkt freuen wir uns. Ihr Dorint Team

4 out of 5

Posted by on 6 Jul 2020

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Comment from Hotel Management

8 Jul 2020 by SFOS

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team Heumarkt

1 out of 5

Posted by on 9 Jun 2020

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Comment from Hotel Management

8 Jul 2020 by SFOS

Lieber Gast! Es tut uns außerordentlich leid zu sehen, dass Ihr Aufenthalt in unserem Hotel nicht Ihre Erwartungen erfüllt hat. Schade, dass Sie sich nicht bei uns gemeldet haben. Gerne hätten unsere Mitarbeiter sich bemüht Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir würden uns freuen, wenn Sie uns ein Feedback geben, damit wir die Möglichkeit haben es besser zu machen. Für ein persönliches Gespräch stehen wir jederzeit zur Verfügung. Mit besten Grüßen aus dem Dorint Köln am Heumarkt

3 out of 5

Posted by on 2 Jun 2020

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Comment from Hotel Management

8 Jul 2020 by SFOS

Lieber Gast! Es tut uns außerordentlich leid zu sehen, dass Ihr Aufenthalt in unserem Hotel nicht Ihre Erwartungen erfüllt hat. Schade, dass Sie sich nicht bei uns gemeldet haben. Gerne hätten unsere Mitarbeiter sich bemüht Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir würden uns freuen, wenn Sie uns ein Feedback geben, damit wir die Möglichkeit haben es besser zu machen. Für ein persönliches Gespräch stehen wir jederzeit zur Verfügung. Mit besten Grüßen aus dem Dorint Köln am Heumarkt

5 out of 5
top, besonders zur Karnevalszeit ist es die Hofburg und es ist abends und nachts richtig was los in der Halle

Posted by on 15 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by patrice16

Sehr geehrter Gast, vielen Dank für Ihre freundliche Online-Bewertung. Es freut uns sehr, dass Sie sich in unserer Mitte wohl gefühlt haben. Gerne heißen wir Sie wieder willkommen. Herzliche Grüße aus der Domstadt Ihr Dorint Team

4 out of 5

Posted by on 14 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by patrice16

Sehr geehrter Gast, vielen Dank für Ihre freundliche Online-Bewertung. Es freut uns sehr, dass Sie sich in unserer Mitte wohl gefühlt haben. Gerne heißen wir Sie wieder willkommen. Herzliche Grüße aus der Domstadt Ihr Dorint Team

5 out of 5
Die Lage der Unterkunft war genial.... alles innert 10 min zu Fuss erreichbar. Das Hotel selbst hat uns sehr gut gefallen und auch das Frühstück war GRANDIOS :))

Posted by on 9 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by GSA

Lieber Gast, vielen Dank für Ihre Bewertung! Es freut uns, dass es Ihnen bei uns gefallen hat und Sie sich wohl gefühlt haben. Vielleicht dürfen wir Sie ja bald einmal wieder bei uns in Köln oder in einem unserer anderen schönen Dorint Hotels & Resorts willkommen heißen.

About the Dorint Hotel am Heumarkt Köln

Location Pipinstrasse 1, Cologne, NW 50667

Property Features

Dorint Hotel am Heumarkt Köln offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a limo/town car service. Tour or ticket assistance, multilingual staff, and laundry facilities are also featured at the luxury Dorint Hotel am Heumarkt Köln. You'll have access to the indoor pool at a partner property. For a fee, parking is available. This 5-star Cologne hotel is smoke free.

  • 262 guestrooms or units
  • 7 levels
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cologne - Bonn Airport (CGN) (14.4 km / 8.9 mi)
  • Train station: Cologne Central Station (1.4 km / 0.9 mi)
  • Metro station: Heumarkt U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Dorint Hotel am Heumarkt Köln offers 262 forms of accommodation with a safe and complimentary bottles of water. Televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers. This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining
  • Television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:30 AM.

Harry’s New-York Bar – On-site bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, HOLMES PLACE HEALTH CLUB (nicht kostenfrei). The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.00 per night.

Pet Policy

  • Pets: EUR 20 per accommodation, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless checkout is available. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Cologne. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17.50 per person (approximately)
  • Self-parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.00 per night
  • Facilities fee: EUR 16 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • am Heumarkt Köln
  • Dorint Hotel am Heumarkt Köln
  • Dorint am Heumarkt Hotel Köln
  • Dorint am Heumarkt Köln Cologne
  • Dorint Hotel am Heumarkt Köln Cologne
  • Dorint Hotel Köln am Heumarkt
  • Heumarkt Hotel Köln
  • Heumarkt Köln Hotel
  • Hotel Köln Heumarkt
  • Köln Dorint Hotel am Heumarkt
  • Köln Hotel am Heumarkt
  • Dorint am Heumarkt Köln
  • Dorint Am Heumarkt Koln
  • Dorint Hotel am Heumarkt Köln Hotel
  • Dorint Hotel am Heumarkt Köln Cologne
  • Dorint Hotel am Heumarkt Köln Hotel Cologne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.