18 Jun 2019 by Excelsior Hotel Ernst
Dear guest Thank you for taking the time to share your kind feedback here with us. We appreciate your lovely comment and are very delighted to hear that you enjoyed your stay with us that much. However we deeply regret that we did not reach your expectations regarding the room setting this time. Our reservation team will be pleased to advise you on your next booking and find the perfect room for you. On behalf of the entire team at the Excelsior Hotel Ernst, we enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director
25 Feb 2019 by Excelsior Hotel Ernst
Dear guest thank you very much for being our guest and for sharing your feedback with us. It is our daily goal to create truly memorable and extraordinary experiences for our guests. We are very happy about your positive evaluation and we will share your compliments with the entire team. We enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director
31 Jan 2019 by Excelsior Hotel Ernst
Dear guest, thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. First of all, we would like to thank you for your comments about our wonderful staff. It is always a pleasure to read and share such great feedback. Additionally we would like to thank you for taking the time to share your constructive feedback here with us. We are renovating and updating our rooms steadily and will take your comment as a chance to improve our self. Furthermore we regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. It would be our pleasure to welcome you back and to regain your trust in our hotel. Kind regards, Henning Matthiesen Managing Director
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury Excelsior Hotel Ernst am Dom . An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Cologne hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge) , Valet parking (surcharge)
Excelsior Hotel Ernst am Dom offers 137 forms of accommodation with tablet computers and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Hanse Stube – On-site restaurant. A children's menu is available.
Taku – This restaurant specialises in Asian cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.