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4.7 out of 5

"Everything was excellent. We have stayed at the Excelsior for the last 4 years and we love it. However, this year we were a little disappointed with ... " More

By a verified traveller on Thu 13 Jun 2019

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Excelsior Hotel Ernst am Dom . During your stay, you're just a quick walk from Cologne Cathedral. You'll find features such as free WiFi in public areas and free train pick-up service, plus 2 restaurants. Built in 1863, this 5-star hotel has 137 rooms over 6 floors. All rooms offer free WiFi and tablet computers.

  • Air-conditioned rooms with free minibar items, tablet computers and separate sitting areas
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include supervised activities for kids, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the helpful staff and the location
  • Steps from Cologne Cathedral and 7 minutes on foot from Museum Ludwig
  • Free train station pick-up shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£162* Per night/room 10 Jul - 11 Jul

Suite (Cathedral View)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed (Grand)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite (Excelsior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Superior Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excelsior Hotel Ernst am Dom ratings based on 19 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excelsior Hotel Ernst am Dom

Everyone (7) Couples (5) Business (3) Family (4) Friends (1)
4 out of 5
Everything was excellent. We have stayed at the Excelsior for the last 4 years and we love it. However, this year we were a little disappointed with the room as it was smaller than previous years and did not have a bath. We have written this on the feed back form at the hotel.

Posted by on 13 Jun 2019

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Comment from Hotel Management

18 Jun 2019 by Excelsior Hotel Ernst

Dear guest Thank you for taking the time to share your kind feedback here with us. We appreciate your lovely comment and are very delighted to hear that you enjoyed your stay with us that much. However we deeply regret that we did not reach your expectations regarding the room setting this time. Our reservation team will be pleased to advise you on your next booking and find the perfect room for you. On behalf of the entire team at the Excelsior Hotel Ernst, we enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

5 out of 5
Fantastic location, amazing views of the Cathedral!

Posted by on 24 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Excelsior Hotel Ernst

Dear guest thank you very much for being our guest and for sharing your feedback with us. It is our daily goal to create truly memorable and extraordinary experiences for our guests. We are very happy about your positive evaluation and we will share your compliments with the entire team. We enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

3 out of 5
Staff are very friendly and polite I was very pleased with this. I wouldn't class this as one of the best 5 star hotels I have been too. As soon as I entered the bathroom a small piece from under the sink fell off. The door lock was stiff I then had to call for assistance for me to enter the room. The room (radiator) was exceptionally hot at night so I was unable to have two nights sleep. Personally not worth its money. You do have a view of the cathedral which makes up for it. I would not revisit personally, Hyatt Regency would be my preferred option.

Posted by on 29 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by Excelsior Hotel Ernst

Dear guest, thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. First of all, we would like to thank you for your comments about our wonderful staff. It is always a pleasure to read and share such great feedback. Additionally we would like to thank you for taking the time to share your constructive feedback here with us. We are renovating and updating our rooms steadily and will take your comment as a chance to improve our self. Furthermore we regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. It would be our pleasure to welcome you back and to regain your trust in our hotel. Kind regards, Henning Matthiesen Managing Director

5 out of 5

A fabulous hotel

We had a fabulous time staying at The Excelsior Hotel Ernst. The location is perfect, close to the station, underground and city bus tours as well as allowing you to walk Ito the cathedral and shops within a minute. We were there to visit the Christmas markets and again the location was perfect. The hotel staff were friendly and exceptionally helpful. We were lucky enough to be upgraded to a suite and the room was outstanding, lots of space, quiet and extremely comfortable, just what we needed after walking around Cologne all day.

Posted by on 13 Dec 2015

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5 out of 5

City break

Great hotel in the middle of the City. Location is perfect next to the train station, Dom and brauhaus. Staff are attentive and friendly. The only issue I would raise is the price of breakfast. However there are plenty of coffee shops nearby which are good value.

Posted by on 10 Nov 2015

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5 out of 5

City Break

Fabulous hotel right next to the Dom. Staff were very welcoming and could not do enough for you. We stayed room only and the hotel breakfast was a bit pricey. However you can grab a coffee and pastry at plenty of places nearby. This gives you more to spend in the local brauhaus!

Posted by on 3 Nov 2015

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5 out of 5

Fabulous Hotel. Highly recommended

The reception staff could not have been more helpful throughout and service is impeccable: they arranged an extra bed for my daughter, choice of pillows types and bolsters, daily turn-down service, free (and replaced daily) mini-bar, free wifi and even a choice of newspapers in the morning. We had a room facing the internal courtyard and even had a view of the Dom spires. It was a wonderful 3 night stay exploring the Augustus Palace, Claudius Therme, Zoo and Chocolate museum. Everyone was extremely friendly and kind from the reception to bellhops and room clean-up staff. It more than made up for the somewhat inclement weather over the weekend.

Posted by on 9 Apr 2015

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5 out of 5

Perfect location

This was our 2nd stay and will not be our last. Perfect location for Christmas Markets, shopping or touring. Staff are always firendly and could do enough for us.

Posted by on 6 Dec 2014

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5 out of 5

Excelsior Hotel Ernst

The hotel was fantastic, very friendly staff who couldn't do enough to help you.

Posted by on 30 Nov 2010

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3 out of 5

Over-attentive service

Car parking arrangements poor - had to wait over 15 minutes when in a hurry to leave. Single rooms means single beds - if you remember what they are!

Posted by on 30 Nov 2010

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About the Excelsior Hotel Ernst am Dom

Location Trankgasse 1-5 / Domplatz, Cologne, NW 50667

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury Excelsior Hotel Ernst am Dom . An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Cologne hotel.

  • 137 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1863
  • Bar or lounge
  • Supervised kids' activities (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cologne (CGN-Cologne - Bonn) (15.3 km / 9.5 mi)
  • Train station: Cologne Central Station (0.1 km / 0.1 mi)
  • Metro station: Appellhofplatz Breite Strasse U-Bahn (0.6 km / 0.3 mi)
  • Property shuttles: Free train station pick-up; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Excelsior Hotel Ernst am Dom offers 137 forms of accommodation with tablet computers and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Stocked minibar (free)
  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.

Hanse Stube – On-site restaurant. A children's menu is available.

Taku – This restaurant specialises in Asian cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: EUR 30 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Cologne. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A 5 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 36 per person (approximately)
  • Airport shuttle fee: EUR 65.00 per vehicle (one-way)
  • Self-parking fee: EUR 29 per day
  • Valet parking fee: EUR 29 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ernst Excelsior
  • Ernst Hotel
  • Excelsior Ernst
  • Excelsior Ernst Cologne
  • Excelsior Ernst Hotel
  • Excelsior Hotel Ernst am Dom
  • Excelsior Hotel Ernst Cologne
  • Hotel Ernst
  • Hotel Ernst Excelsior
  • Hotel Excelsior Ernst
  • Excelsior Hotel Cologne
  • Excelsior Hotel Ernst Leading Hotels World Cologne
  • Excelsior Hotel Ernst Leading Hotels World
  • Excelsior Ernst Leading Hotels World Cologne
  • Excelsior Ernst Leading Hotels World
  • Excelsior Ernst am Dom Cologne
  • Excelsior Ernst am Dom
  • Excelsior Hotel Ernst am Dom
  • Excelsior Ernst Am Dom Cologne
  • Excelsior Hotel Ernst am Dom Hotel
  • Excelsior Hotel Ernst am Dom Cologne
  • Excelsior Hotel Ernst am Dom Hotel Cologne

You should know

  • Excelsior Hotel Ernst am Dom offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.