"A nice hotel in a good location, walkable to most places and trams/buses/underground right outside the door. Staff were very helpful and kind, the bre ... " More
19 Aug 2022 by Richard Engelmayer - General Manager
Dear Simon,Thank you for taking the time to share your wonderful comments with us, we thoroughly appreciate your positive feedback.We would be happy to welcome you back very soon.Warm regardsRichard Engelmayer - General Manager
27 Sep 2023 by Richard Engelmayer - General Manager
Dear Stephan,Thank you very much for your positive feedback.We would be pleased to welcome you again soon at the Steigenberger Hotel Cologne.Best regardsRichard Engelmayer - General Manager
23 Feb 2023 by Richard Engelmayer - General Manager
Dear Elina,thank you very much for the great review of your stay.As passionate hoteliers, hospitality and the well-being of our guests is always our top priority, so we are very happy about your great feedback.I am pleased to hear that you enjoyed the stay with us in our ideal city center location. Should you wish to receive further insider tips about Cologne during your future bookings, our front office team will be pleased to assist you any time.Also that we could convince you with our breakfast buffet is very nice. We make every effort to offer a fresh and varied selection at all times. It would be great to welcome you again soon at the Steigenberger Hotel Cologne.Best regards Richard Engelmayer - General Manager
31 Jan 2023 by Richard Engelmayer - General Manager
Sehr geehrte Niki,haben Sie vielen Dank für die großartige Bewertung Ihres Aufenthaltes.Als Hoteliers aus Leidenschaft steht für uns die Gastfreundschaft und und das Wohl unserer Gäste jederzeit an erster Stelle, sodass wir uns sehr über die volle Punktzahl freuen.Wir würden uns sehr freuen, Sie schon bald wieder bei uns im Steigenberger Hotel Köln begrüßen zu dürfen.Herzliche GrüßeRichard Engelmayer – General Manager
10 Jan 2023 by Richard Engelmayer - General Manager
Sehr geehrter Simon, herzlichen Dank, dass Sie sich die Zeit für die Bewertung Ihres Aufenthaltes genommen haben.Als Hoteliers aus Leidenschaft steht für uns die Gastfreundschaft und das Wohl unserer Gäste jederzeit an erster Stelle, sodass mich Ihr Lob zu unserem Team besonders freut. Gerne gebe ich dieses auch an meine Kollegen vom Check in weiter.Es freut mich sehr, dass Ihnen unsere zentrale City Center Lage und die einmalige Sicht Richtung Kölner Dom so gut gefallen hat. Dass die Reinigung in Ihrem Zimmer, Grund zur Enttäuschung lieferte, tut mir sehr leid. Bitte seien Sie versichert, dass dies weder Ihren Erwartungen noch unserem eigenen hohen Anspruch entspricht. Ich werde Ihr Feedback umgehend an unsere leitende Hausdame weiterleiten, um ähnliche Situationen zukünftig vermeiden zu können. Vielen Dank für Ihre offenen Worte und Ihre Hinweise, die uns dabei helfen, unseren Service stetig zu verbessern.Hinsichtlich der Parkgebühren bedaure ich, dass Sie den Preis für die Nutzung der Tiefgarage als unangemessen empfanden. Da die Tiefgarage nicht durch uns, sondern durch einen externen Anbieter geführt wird, haben wir leider keinerlei Einfluss auf die Preisgestaltung.Zugleich möchten wir es nicht versäumen, uns bei Ihnen für die entstandene Enttäuschung zu entschuldigen und hoffen, bald erneut die Möglichkeit zu haben, Sie als Gast in unserem Haus willkommen zu heißen.Herzliche GrüßeRichard Engelmayer – General Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour health club, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Steigenberger Hotel Köln. This Cologne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Steigenberger Hotel Köln offers 305 accommodations with minibars and a safe. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to noon.
Steigenberger Hotel Köln has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour health club.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.