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4.5 out of 5

"It was a very enjoyable stay Even though we did not get a room with a beautiful view of the river But they did say they would move us But our room wa ... " More

By a verified traveller on Sun 03 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free breakfast, free WiFi in public areas and free self-parking. Built in 2007, this 4-star hotel has 74 rooms over 2 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer 24-hour room service, flat-screen TVs and Egyptian cotton sheets
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Treat yourself to detox wraps, hot stone massages or aromatherapy at Marina Spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Just a 3-minute drive from Conwy Castle and a few minutes from Llandudno West Shore Beach
  • Dogs welcome for a fee

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£100* Per night/room 19 Jul - 20 Jul

Executive Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Luxury Twin Room (Penthouse)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Quay Hotel and Spa ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay Hotel and Spa

Everyone (10) Family (1)
4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Brid Collins

Dear Guest Thank you for the high rating! We hope you enjoyed your stay and look forward to your return! Best Wishes Brid Collins

4 out of 5
It was a very enjoyable stay Even though we did not get a room with a beautiful view of the river But they did say they would move us But our room was very comfortable quite and beautifully decorated We were there for a wedding and was looked after by the banqueting manager very well

Posted by , from Lincolnshire on 3 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Brid Collins

Dear Guest Thank you for the lovely feedback and I am delighted the staff looked after you during your stay and you had a comfortable stay with us. I hope to welcome you back in the near future. Best Wishes Brid Collins

4 out of 5

Posted by on 6 May 2019

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4 out of 5

Posted by on 9 Mar 2019

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4 out of 5
Lovely hotel in a great location. Unfortunately, when we stayed, the bar and restaurant on the ground floor were being refurbished, something we were unaware of prior to our arrival. This was slightly disappointing but the food was still good in the first floor lounge/meeting room which was being used as the restaurant. Our room was a little on the cool side too. The electric heater did not seem big enough for the size of the room, or the cold weather! The gym and pool area is great and good use was made of the steam room. We would definitely stay again.

Posted by , from Formby, GB on 1 Feb 2019

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5 out of 5
Nice hotel, excellent location, good facilities, friendly helpful staff.

Posted by on 15 Jan 2019

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5 out of 5
Lovely hotel with great staff and wonderful views. The only reason I didn't give 'Excellent' all round is that the living room part of the suite was a little cool.

Posted by on 10 Dec 2018

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5 out of 5

Beautiful hotel. Room overlooking the harbour

Pros: Close to the harbour. Staff were just amazing and very personable, couldn’t do enough for you.
Location: Wonderful harbour Llandudno within 5 mins drive.
Stress free from start to finish. Staff absolutely wonderful. Room spacious and very clean. Views of the harbour just breathtaking. Service at breakfast swift and efficent. Bar meals of a high standard.

Posted by , from Lancs on 15 Mar 2018

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Comment from Hotel Management

20 Mar 2018 by brid

Thank you so very much for your feedback! We shall look forward to your return! Best wishes Brid Collins

5 out of 5

Great location

Very good service and relaxing weekend lovely hotel great location would recommend it and will be going again

Posted by , from cheshire on 12 Feb 2018

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Comment from Hotel Management

2 Mar 2018 by brid

Dear Guest, Thank you for your 5 out of 5 rating!! We shall look forward to welcoming you back and thank you for choosing to stay with us!! Best Wishes Brid Collins

4 out of 5
Excellent hotel lovely location. Excellent staff and facilities

Posted by , from cheshire on 17 Aug 2017

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Comment from Hotel Management

19 Aug 2017 by John Rafferty

Dear Guest, Thank you for your lovely feedback, we shall look forward to your return. Best Wishes John Rafferty

Renovations + Closures

This property is closed from 23 March 2020 to 15 July 2020 (dates subject to change).

Property Features

Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. A fitness centre, a sauna, and spa services are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 74 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2007
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Liverpool (LPL-John Lennon) (105.7 km / 65.7 mi)
  • Train station: Conwy Deganwy Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Quay Hotel and Spa offers 74 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free full breakfast from 7 AM to 10 AM.

Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Marina Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Pet Policy

  • Pets: GBP 25.00 per pet, per night
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include a fire extinguisher and a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in is available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in is available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 25.00 per pet, per night
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Conwy
  • Quay Hotel Spa
  • Quay Hotel Conwy
  • Quay Hotel and Spa Hotel
  • Quay Hotel and Spa Conwy
  • Quay Hotel and Spa Hotel Conwy

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.