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4.5 out of 5

"Fantastic location, views, interior, lovely restaurant for breakfast. The comfiest bed and room with a balcony and view of the water. Just a perfect s ... " More

By a verified traveller on Tue 01 Feb 2022

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Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£100* Per night/room 5 Jun - 6 Jun

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Luxury Twin Room (Penthouse)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free breakfast, free WiFi in public areas and free self-parking. Built in 2007, this 4-star hotel has 77 rooms over 2 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All accommodations offer 24-hour room service, flat-screen TVs and Egyptian cotton sheets
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Treat yourself to detox wraps, hot stone massages or aromatherapy at Marina Spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Just a 3-minute drive from Conwy Castle and 13 minutes from Snowdonia National Park
  • Dogs welcome for a fee (restrictions apply)

Quay Hotel and Spa ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay Hotel and Spa

Everyone (10) Couples (1) Family (2)
5 out of 5
Fantastic location, views, interior, lovely restaurant for breakfast. The comfiest bed and room with a balcony and view of the water. Just a perfect stay!

Posted by on 1 Feb 2022

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5 out of 5
This is a very good hotel in an exceptional location.The view from our room was out of this world. The room was fantastic and very clean.The breakfast was reasonable and the bar food was very good. I would thoroughly recommend Quay Hotel and Spa.

Posted by , from Leeds on 29 Aug 2020

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4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Brid Collins

Dear Guest Thank you for the high rating! We hope you enjoyed your stay and look forward to your return! Best Wishes Brid Collins

4 out of 5
It was a very enjoyable stay Even though we did not get a room with a beautiful view of the river But they did say they would move us But our room was very comfortable quite and beautifully decorated We were there for a wedding and was looked after by the banqueting manager very well

Posted by , from Lincolnshire on 3 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Brid Collins

Dear Guest Thank you for the lovely feedback and I am delighted the staff looked after you during your stay and you had a comfortable stay with us. I hope to welcome you back in the near future. Best Wishes Brid Collins

4 out of 5

Posted by on 6 May 2019

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4 out of 5

Posted by on 9 Mar 2019

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4 out of 5
Lovely hotel in a great location. Unfortunately, when we stayed, the bar and restaurant on the ground floor were being refurbished, something we were unaware of prior to our arrival. This was slightly disappointing but the food was still good in the first floor lounge/meeting room which was being used as the restaurant. Our room was a little on the cool side too. The electric heater did not seem big enough for the size of the room, or the cold weather! The gym and pool area is great and good use was made of the steam room. We would definitely stay again.

Posted by , from Formby, GB on 1 Feb 2019

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5 out of 5
Nice hotel, excellent location, good facilities, friendly helpful staff.

Posted by on 15 Jan 2019

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5 out of 5
Lovely hotel with great staff and wonderful views. The only reason I didn't give 'Excellent' all round is that the living room part of the suite was a little cool.

Posted by on 10 Dec 2018

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5 out of 5

Beautiful hotel. Room overlooking the harbour

Pros: Close to the harbour. Staff were just amazing and very personable, couldn’t do enough for you.
Location: Wonderful harbour Llandudno within 5 mins drive.
Stress free from start to finish. Staff absolutely wonderful. Room spacious and very clean. Views of the harbour just breathtaking. Service at breakfast swift and efficent. Bar meals of a high standard.

Posted by , from Lancs on 15 Mar 2018

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Comment from Hotel Management

20 Mar 2018 by brid

Thank you so very much for your feedback! We shall look forward to your return! Best wishes Brid Collins

Property Features

Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a sauna, and spa services are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Deganwy Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free full breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 10:30 AM.

Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Marina Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive key retrieval information.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Pet Policy

  • Pets: GBP 25.00 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 25.00 per pet, per night
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Conwy
  • Quay Hotel Spa
  • Quay Hotel Conwy
  • Quay Hotel and Spa Hotel
  • Quay Hotel and Spa Conwy
  • Quay Hotel and Spa Hotel Conwy

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.