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3.5 out of 5

"Hotel in good location,rooms nicely done but one of the room was definitely for single person not couple ( not couple friendly if you cannot close the ... " More

By a verified traveller on Thu 29 Jul 2021

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (Small)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Motel One Copenhagen gets good marks from our customers. During your stay, you're just a quick walk from Tivoli Gardens. You'll find features such as free WiFi in public areas, plus a bar and dry cleaning service. Built in 1920, this 4-star hotel has 200 rooms over 5 floors. All rooms offer free WiFi.

  • All accommodations offer showers and hairdryers
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 4-minute walk from City Hall Square and 7 minutes on foot from Tivoli Gardens
  • Pets welcome for a fee

Motel One Copenhagen ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Motel One Copenhagen

Family (1)
3 out of 5
Hotel in good location,rooms nicely done but one of the room was definitely for single person not couple ( not couple friendly if you cannot close the bathroom properly). Matelas too soft. No air conditioning. Very unpleasant evening’s staff. Travelling with kids and needed connecting rooms or at least room next to each other. Person who was working in the evening was not nice at all. Ignored basically all requests and the way she replied was very unpleasant. On site info about possibility to use the parking ( no reservation needed) but when we arrived no free space. Information about parking near by was useless as parking was closed.

Posted by on 29 Jul 2021

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Comment from Hotel Management

3 Aug 2021 by Receptionschef

Dear guest, Thank you for your review. Happy to hear that you enjoyedour central location here in Copenhagen. I am however sorry to hear about your experience about our staff. Normally, we get very good feedback about our service. If you have time, please send us an e-mail and we can find a solution - we will bend over backwards to ensure that our guests are happy with us! We look forward to hearing from you. All the best, Christine / h27

4 out of 5
Der erste Eindruck von aussen ist erschreckend, da sich ein Gerüst am Gebäude befindet und man das Gefühl kriegt, in eine Baustelle einzutreten. Im Innern angekommen, verschwindet dieses Gefühl. Die Einrichtung ist ansprechend und das Personal nett. Was mich etwas störte, ist, dass das Zimmer nach der zweiten Uebernachtung nicht gereinigt wurde und ich musste abends spät noch nach frischer Frotteewäsche bitten. Das ist ein schlechter Service. Positiv ist, dass es nachts sehr ruhig war und man gut schlafen kann. Frühstück und Service ist sehr gut.

Posted by on 4 Oct 2021

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Comment from Hotel Management

28 Oct 2021 by Reception Manager

Dear Christian, Thank you for your review! Happy to hear that you enjoyed your stay with here in the middle of Copenhagen and liked our organic breakfast buffet. I am sorry to hear that your room was not cleaned on the 2. day. We are here 24/7, so if you ever have any issues, please be sure to come by our reception. We hope to welcome you back soon. All the best, Christine / Motel One

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Motel One Copenhagen. For a fee, parking is available. A complete renovation of Motel One Copenhagen was completed in March 2021. This 4-star Copenhagen hotel is smoke free.

  • 200 guestrooms or units
  • 5 levels
  • Built in 1920
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: København Station (1.1 km / 0.7 mi)
  • Metro station: Rådhuspladsen Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Motel One Copenhagen offers 200 accommodations with a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: DKK 200 per accommodation, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: DKK 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: DKK 125 per person (approximately)
  • Covered self-parking fee: DKK 300 per night (in/out privileges)
  • Pet fee: DKK 200 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • First Hotel Twentyseven
  • First Hotel Twentyseven Copenhagen
  • First Twentyseven
  • First Twentyseven Copenhagen
  • First Twentyseven Hotel
  • Hotel First Twentyseven
  • Hotel Twentyseven
  • Twentyseven
  • Twentyseven First Hotel
  • Twentyseven Hotel
  • 1st Hotel Twentyseven
  • Clarion Collection Twentyseven

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.