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"The property was clean great area the facilities were good the staff amazing friendly helpful definitely the star of the property couldn’t work out wh ... " More

By a verified traveller on Wed 05 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercur Hotel. During your stay, you're just a quick walk from Tivoli Gardens. Enjoy features like free WiFi in public areas, plus a 24-hour fitness centre and a bar. This 3-star hotel has 119 rooms over 6 floors. Each room includes amenities such as a flat-screen TV.

  • All rooms offer flat-screen TVs and desks
  • Free WiFi in some public areas
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court and a 24-hour fitness centre
  • Guests speak favourably about the location and the breakfast
  • Within a 10-minute walk of Tivoli Gardens and City Hall Square
  • Pets welcome for a fee (restrictions apply)

Standard Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£93* Per night/room 29 Apr - 30 Apr

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Deluxe Family Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Single Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Mercur Hotel ratings based on 21 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercur Hotel

Everyone (17) Couples (1) Family (1)
4 out of 5
The property was clean great area the facilities were good the staff amazing friendly helpful definitely the star of the property couldn’t work out why there were weights in my room but that wasn’t a bad thing

Posted by on 5 Feb 2020

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Comment from Hotel Management

5 Feb 2020 by Liv, Front Desk

Dear Guest Thank you for your review. It is lovely to hear that you had a good stay with us, and that our staff was to your liking. I hope you will consider visiting us again and I wish you a pleasant day Kind regards

3 out of 5
Cons: Breakfast
Average hotel, not impressed with breakfast, ambient and service. Convenient location if you fancy Vesterbro.

Posted by on 8 May 2018

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Comment from Hotel Management

5 Aug 2018 by Signe, Front Desk

Hello, Thank you for your response and sorry for the long wait for the answer, we are always trying to improve and we told the restaurant about your experience with the breakfast. Have a nice day,

4 out of 5

Nice hotel near Tivoli

It was a nice hotel near everything and the staff was friendly. Copenhagen is always worth a visit. We liked the atmosphere and the food in the city.

Posted by , from Helsinki on 23 Aug 2017

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4 out of 5

mercur hotel copenhagen

Pros: close to station and town centre
Cons: better double glazing as the noise from the road is intrusive
Location: good central location
nice hotel friendly staff good central location close to Tivoli gardens and the central rail station.

Posted by on 27 Mar 2017

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4 out of 5
Viihtyisä ja siisti huone. Kuntosali oli plussaa ja sijainti keskeisellä paikalla

Posted by on 30 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by Nicklas RJ, Front desk.

Dear guest, Thank you very much for the kind review, we always appreciate happy, satisfied guests! You are always welcome back to Mercur Hotel, and we look forward to seeing you in the future.

2 out of 5
Standort ist top. Personal war sehr freundlich. Auch das Frühstücksbuffet ist umfangreich und lecker. Was jedoch zu Wünschen übrig lässt, ist die Sauberkeit. Im Zimmer ist Teppich eingelegt. Er sieht so aus, dass man nicht Barfuss darauf gehen möchte. Das Bad müsste dringend umgebaut werden. Die Dusche ist zu klein und in den Ecken schmutzig. Wenn man duscht, steht das halbe Bad unter Wasser. Das Hotel hätte viel potenzial, jedoch müsste man die Zimmer dringend auffrischen.

Posted by on 30 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Liv, Front Desk

Dear Guest Thank you for your review. I'm sorry to hear that your room did not live up tour expectations and that ,there was nothing we could do to try and improve your stay with us. If you your room was not properly cleaned then let us know then we can try and fix it during your stay. Your comments about a renovation has been noted. Have a pleasant evening and a happy new year. Kind regards

3 out of 5
Toinen hissi surkeassa kunnossa. Yleisinfo hotellista henkilökunnalta huono.

Posted by on 12 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Liv, Front Desk

Dear Guest Thank you for your review. I'm sorry to hear that you stay did not live up to your expectations and fell free to let us know how we should improve. Have a pleasant evening Kind regards

4 out of 5

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Liv, Front Desk

Dear Guest Thank you for your review. It's nice to hear that you enjoyed your stay I hope you will visit us again. Kind regards

4 out of 5
Kiva hotelli kätevästi ajomatkan varrella Amsterdamista Helsinkiin. Auton sai parkkiin hotellin eteen ja hyvän aamupalan jälkeen oli kiva jatkaa matkaa.

Posted by on 10 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Brynn H., Front Office Supervisor

Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a nice to at our hotel from Amsterdam to Helsinki. It would be such a pleasure to welcome you back at our hotel in the future.

2 out of 5
Vaikka ei mitään erityistä moititavaa aamiaista lukuunottamatta, niin melko tylsä hotelli.

Posted by on 25 Jan 2018

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Comment from Hotel Management

5 Aug 2018 by Signe, Front Desk

Thank you for your response. We'll let the kitchen know about your experience. Have a nice day,

Property Features

Mercur Hotel offers its guests an outdoor tennis court and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Mercur Hotel also features tour or ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services. This 3-star Copenhagen hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 6 levels
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis court

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Copenhagen (CPH-Kastrup) (9 km / 5.6 mi)
  • Train station: Copenhagen Central Station (0.5 km / 0.3 mi)
  • Metro station: Copenhagen Vesterport Station (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Mercur Hotel offers 119 forms of accommodation. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court and a 24-hour fitness centre.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for DKK 300.0 per night.

Pet Policy

  • Pets: DKK 250 per accommodation, per night
  • Maximum 1 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Please note, some room types at this property are not available when booking a stay with children.
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: DKK 135 per person (approximately)
  • Nearby parking fee: DKK 205 per day
  • Pet fee: DKK 250 per accommodation, per night
  • Rollaway bed fee: DKK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Mercur
  • Best Western Mercur Copenhagen
  • Best Western Mercur Hotel
  • Best Western Mercur Hotel Copenhagen
  • Hotel Norlandia Mercur
  • Norlandia Mercur Copenhagen
  • Copenhagen Mercur Hotel
  • Copenhagen Mercur
  • Mercur Hotel Copenhagen
  • Mercur Copenhagen
  • Hotel Norlandia Mercur
  • Mercur Hotel Hotel
  • Mercur Hotel Copenhagen
  • Mercur Hotel Hotel Copenhagen

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.