18 Jan 2017 by Jocelyn Heng
Dear Chris, It was a pleasure for us to have you staying at Banyan Tree Macau, and even more to hear that we have exceeded your expectations during your stay. Your praises are extremely encouraging to our associates, and motivate us to improve ourselves in every possible way. Thank you and we look forward to welcoming you again in the near future. Best Regards,
Banyan Tree Macau offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 3 restaurants on site. You can enjoy a drink at the pool bar. WiFi is free in public spaces. An outdoor pool, an indoor pool, and a health club are also featured at the luxury Banyan Tree Macau. This 5-star Cotai hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Banyan Tree Macau offers 256 forms of air-conditioned accommodation with minibars and a safe. This individually decorated and furnished accommodation has separate living rooms. Beds feature premium bedding. LCD televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Belon – This restaurant only serves breakfast.
Saffron – This restaurant specialises in Thai cuisine. Open daily.
24-hour room service is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river and a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Special check-in instructions:
There is no front desk at this property. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
This property does not have a front desk. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must present the credit card used to book their reservation at check-in. The hotel reserves the right to cancel the reservation if this condition is not met.
This hotel will place an authorization for the 1st night's stay, including tax and a service charge, for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Staff at the property wear personal protective equipment and guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.