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5.0 out of 5

"Great hotel and Casino with very friendly and attentive staff. " More

By a verified traveller on Fri 23 Mar 2018

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Hotel Description

The breakfast at Galaxy Hotel gets high marks from our customers. During your stay, you're just a quick walk from Cotai Strip. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle. Built in 2011, this 5-star hotel has 1449 rooms over 33 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include 20 restaurants, 2 coffee shops/cafés, a swim-up bar and 4 poolside bars
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a lazy river or swim in the 5 outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and a steam room
  • Guests have great things to say about the comfortable guestrooms and the proximity to shopping
  • Just a 2-minute drive from Cotai Strip and 6 minutes from Macau Tower Convention and Entertainment Centre
  • Free airport, local-area and ferry terminal shuttle service

Deluxe City Twin

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Galaxy Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe City King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Galaxy Hotel ratings based on 2 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Galaxy Hotel

Everyone (2)
5 out of 5
Great hotel and Casino with very friendly and attentive staff.

Posted by on 23 Mar 2018

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Comment from Hotel Management

27 Mar 2018 by Cherry Shea - Quality Assurance Manager

Dear valued guest, Thank you for choosing our hotel during your last visit. We are happy to read that you had received wonderful service from our staff and we look forward to see you again in the near future. Best Regards, Cherry Shea Quality Assurance Manager

5 out of 5
EIn hervorragendes Hotel in Macau. Sehr einfach mit dem Shuttle Bus zu erreichen. Die Zimmer sind gross, sehr sauber und bieten alles was man braucht. Die Mitarbeitenden sind euserst zuvorkommend, hilfsbereit, freundlich. Jeder spricht fliessend Englisch.

Posted by on 25 Nov 2017

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Comment from Hotel Management

12 Dec 2017 by Nathan

Dear guest, Thank you for your positive feedback and a perfect rating. I am glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best regards, Nathan Yu Quality Assurance Manager

Property Features

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Galaxy Hotel for summer fun including 5 the outdoor swimming pools, the complimentary water park and the lazy river. There are 20 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 5 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a kids' pool, a health club and a hot tub. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available. This 5-star Cotai hotel is smoke free.

  • 1 building
  • 1449 guestrooms or units
  • 33 levels
  • 20 dining venues
  • 4 bars by the pool
  • 5 bars or lounges
  • 2 coffee shops
  • Built in 2011
  • Nightclub
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Macau (MFM-Macau Intl.) (4.5 km / 2.8 mi)
  • Property shuttles: Free airport shuttle, area shuttle, ferry terminal shuttle, casino shuttle, and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Galaxy Hotel offers 1449 forms of air-conditioned accommodation which are accessible via exterior corridors, and features free minibar items and a safe. LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Cotai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Terrazza – This restaurant only serves dinner.

Gosto – This restaurant serves lunch and dinner. Open daily.

CHA BEI – On-site restaurant. Open daily.

Pak Loh – This restaurant serves lunch and dinner. Open daily.

Laurel – This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a health club and a spa tub.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 9:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transport is offered at scheduled times from 9:00 AM to 11:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 388 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.

  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MOP 184.8 for adults and MOP 100.8 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MOP 388 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galaxy Hotel
  • Galaxy Hotel Macau
  • Galaxy Macau
  • Macau Galaxy
  • Galaxy Hotel Cotai
  • Galaxy Cotai
  • Galaxy Hotel Hotel
  • Galaxy Hotel Cotai
  • Galaxy Hotel Hotel Cotai
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.