25 Jan 2019 by Isabelle
Dear Mr, On arrival, your room was on the 4th floor but you have changed the second day for a room situated on the 6th floor. The ski shop open at 8.45 and staff arrive at 8.30 ans staff entrance is situated on the 3rd floor, not 4th. Bath towels can be changed on request, every day with supplement. This process is indicated in all bathroom. Our room staff let an information on bed when guest are putting towels on the floor. This document explain that we are able to change towels with supplement if you want and to call reception to have this service.Except a mistake from my part, you did not ask for this extra service. Regarding food and drink ticket, our staff was not agressive or incorrect. We are sorry your girlfriend felt accused. We are surprised to read you leave the hotel after 2 days as your check out has been made on 14th with our reception manager on your real ay of check out!! Best regards
Hotel Le New Solarium offers its guests an indoor pool, a sauna, and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 861 square feet (80 square metres) and includes meeting rooms. Spa services, a terrace, and multilingual staff are also featured at Hotel Le New Solarium. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Courchevel hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Hotel Le New Solarium offers 70 forms of accommodation with a safe and complimentary bathrobes. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. This Courchevel hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 7 AM - 11 PM.
Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Stairs are required to access this property’s Single, Family, and Superior room types.
The front desk at this property is open daily from 7 AM - 11 PM.
Airport transport is offered on request. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.