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"Very old in poor condition and rear door to outside broken and would not close. Cheap room but not recommend. " More

By a verified traveller on Thu 12 Mar 2020

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Lodge Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£28* Per night/room 26 Jan - 27 Jan

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Europa Gatwick Hotel & Spa's good location gets good marks from our customers. During your stay, you're just a quick walk from Worth St. Nicholas' Church. Free WiFi in public areas, an indoor pool and a restaurant are available. This 3-star hotel has 246 rooms. Satellite TV channels and coffee makers are available in all rooms.

  • All rooms offer 24-hour room service, satellite TV and coffee/tea makers
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the bar and the proximity to shopping
  • 10 minutes on foot from Worth St. Nicholas' Church and a 3-minute drive from Manor Royal Business Park
  • Cats and dogs welcome for a fee

Europa Gatwick Hotel & Spa ratings based on 30 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Europa Gatwick Hotel & Spa

Everyone (22) Couples (2) Family (1)
3 out of 5
Very old in poor condition and rear door to outside broken and would not close. Cheap room but not recommend.

Posted by on 12 Mar 2020

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2 out of 5
The property is incredibly run down and depressing. The reception area is appalling, with saggy leather armchairs with holes in them dirty tables, a TV permanently some awful American channel, a pool table and vending machines. I didn’t risk the food, but the barman was pleasant enough.

Posted by on 24 Jan 2020

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4 out of 5
Special rate for business people and swimming pool all good Staff are very good Rooms very basic but comfortable

Posted by on 20 Dec 2019

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2 out of 5
disappointed that the bar stopped serving food at 9.30pm. did see any yimes for meal service. no literature to exaplsin facilites. internet access poor. condition and layout if car park is poor. Muddy gravel walking to and from hotel. windiws ckesrly havent been ckesned fir a while

Posted by on 13 Dec 2019

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1 out of 5
It was like prison everyone complaining I actually want a refund and checked out a day early as it has me so annoyed and I am very easy going so that’s saying something. So dirty the staff didn’t clean the room on a daily basis left dirty things I came back to the same mess so couldn’t use the cups etc no clean towels. The key kept rejecting so after a busy day had to walk all the way back to reception when I just wanted to get in my room and relax it was a nightmare and I should be refunded

Posted by on 6 Dec 2019

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4 out of 5

Posted by on 27 Nov 2019

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1 out of 5
Not happy with the property at all it had a very funny smell all the way through the hotel very dated. Needs alot of modernisation and get rid of that smell.

Posted by on 29 Jun 2019

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4 out of 5

Posted by on 12 Dec 2018

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4 out of 5
Good clean Hotel for a stop over. When having evening meal remember to get drinks from the bar and take them with you upstairs to the restaurant. Otherwise your walking around mid meal

Posted by on 1 Aug 2018

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5 out of 5

Value for money

Pros: Location
Cons: Car Parking. The Car park is too small for the number of guests and conferences. Car park fee for residential guests is unfair.
Smooth reception and exit. Staff are smart and professional. Everywhere is clean.

Posted by on 9 Feb 2018

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About the Europa Gatwick Hotel & Spa

Location Balcombe Road, Crawley, England RH10 7ZR

Property Features

As a guest of Europa Gatwick Hotel & Spa, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. The business-friendly Europa Gatwick Hotel & Spa also features multilingual staff, a garden, and a fireplace in the lobby. Parking is available for a fee. This 3-star Crawley hotel is smoke free.

  • 246 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: London (LGW-Gatwick) (13.1 km / 8.1 mi)
  • Train station: Crawley Three Bridges Station (2.4 km / 1.5 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Europa Gatwick Hotel & Spa offers 246 forms of accommodation with free newspapers and coffee/tea makers. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Crawley hotel provides wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 7:30 AM to 10 AM.

Europa Gatwick Hotel & Spa has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 15.00 for adults, and GBP 5.00 and GBP 10.00 for children (approximately)
  • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 10 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP25 per stay)
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Europa Gatwick
  • Europa Gatwick Hotel
  • Europa Hotel Gatwick
  • Gatwick Europa
  • Gatwick Europa Hotel
  • Gatwick Hotel Europa
  • Hotel Europa Gatwick
  • Hotel Gatwick Europa
  • Europa Gatwick Crawley
  • Europa Gatwick Hotel Crawley
  • Europa Gatwick & Spa Crawley
  • Europa Gatwick Hotel & Spa Hotel
  • Europa Gatwick Hotel & Spa Crawley
  • Europa Gatwick Hotel & Spa Hotel Crawley

You should know

  • Free WiFi in public areas is limited to 20 minutes per day.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.