9 Mar 2021 by Rachael
Thank you for taking the time to give us feedback on your stay, we are glad to hear you had a good experience and hope you will come back and visit again soon. Best wishes. Crewe Arms Hotel Team.
27 Nov 2019 by rachael
Thank you for taking the time to give us feedback on your stay. We are sorry to hear about your experience regarding the noise, unfortunately we are in a no win situation with the trains station so guests like it some don't, we do try our best to allocate our quieter rooms first. We hope you will come back and give us another try in a quieter room. Best wishes. Crewe Arms Hotel Team.
21 May 2018 by Rachael
We would like to apologize for not exceeding your expectations, Feedback is very important to the team as it enables us to focus on areas we need to improve the customer journey. We hope you will come back and give us another try on your next visit to the Crewe area. Best wishes Crewe Arms Hotel Team
17 Dec 2017 by Rachael
Thank you for taking the time to give us feedback on your stay, the whole team are delighted to hear that you will likely stay with us again. Best wishes for 2018 Kindest regards Crewe Arms Hotel Team
14 Dec 2017 by Rachael
Thank you for taking the time to give us feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kindest regards Crewe Arms Hotel Team
10 Apr 2017 by Rachael
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. There are 5 meeting rooms available. The business-friendly Best Western Crewe Arms Hotel also features laundry facilities, 24-hour room service, and express check-out. Free self parking is available. Smoking is allowed in designated areas at this Victorian Crewe hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Best Western Crewe Arms Hotel offers 61 forms of accommodation with free newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
@1650 – This brasserie specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from 24-hour room service.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.