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"Under staffed at dinner, spa was over run with children, if I'd booked a spa package I would be very unhappy. " More

By a verified traveller on Mon 06 May 2019

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Classic Twin Room - Modern Wing

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£82* Per night/room 25 Apr - 26 Apr

Superior King Room - Modern Wing

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room - Modern Wing

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Four Poster Room - Old Hall

Bed Count 1 King Bed Maximum Occupancy 2 Max

Feature Double Room - Old Hall

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Crewe Hall Hotel & Spa. During your stay, you'll be close to Alexandra Stadium. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with manicures and pedicures, Ayurvedic treatments or massages at Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, yoga classes and Pilates classes
  • 6 minutes by car from Wychwood Park Conference Centre and 7 minutes from Alexandra Stadium
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Crewe Hall Hotel & Spa ratings based on 7 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crewe Hall Hotel & Spa

Everyone (5) Couples (1)
1 out of 5
Proper is ok

Posted by on 7 Nov 2023

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Comment from Hotel Management

20 Nov 2023 by Crewe Hall Hotel & Spa

Sorry to receive this

5 out of 5

Posted by on 6 Sep 2020

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Comment from Hotel Management

6 Oct 2020 by Howard Lewis

Dear Sir/madam, Thank you for taking the time to review your stay, the team and I are thrilled that you had a 5 star stay and we look forward to welcoming you back again very soon. Warm Regards, Howard Lewis

3 out of 5
Under staffed at dinner, spa was over run with children, if I'd booked a spa package I would be very unhappy.

Posted by on 6 May 2019

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Comment from Hotel Management

11 May 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I'm sorry you felt we were understaffed during dinner service, this is an unusual occurrence that I have asked our Restaurant Manager to look into. Our Leisure Centre has children's swim times advertised so we do allow children down in the swimming pool at selected times, I'm sorry that you were unhappy with this. Overall I hope that this did not affect your stay too much. Kind Regards Lauren Whitehead Hotel Services Manager

4 out of 5
Beautiful building but rooms are very poorly kept.

Posted by on 7 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I'm sorry you feel this way about our rooms, we are hoping for some significant investment in the next twelve months where all of our rooms will be given some TLC. Kind Regards Lauren Whitehead Hotel Services Manager

1 out of 5
Pool leaking so there was no access to this area. That was Only reason for going there. Left after one night, as it was obvious, it wasn’t going to be fixed quickly. Treatments also delayed. No compensation No attempt to contact me before hand even tho staff said they tried No missed calls No texts No emails

Posted by on 7 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I apologise that we had some maintenance problems, we did attempt to call all guests prior to their stay to notify them. Unfortunately due to Health and Safety, this was a matter that was unavoidable. I would be happy to speak with you directly about a return trip if you would like to contact me as you have anonymously left this post so I have no details. Kind Regards Lauren Whitehead Hotel Services Manager

5 out of 5
Great walled garden to let dog run free. Hotel offered everything that was needed. Cooked breakfast a little processed.

Posted by on 16 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Operations Manager at Crewe Hall

we are very pleased you enjoyed your stay. We are looking forward to welcoming you all back soon. Kind regards,

3 out of 5

Historic charm, standard rooms

Staff friendly, but not attentive. No attention to details either. Either had to go and asked to be served a drink as waited 20 mins despite manager bring in same room and only 3 other parties present. Got offered disabled room which we didn't ask for or want and needed a bit of negotiation to get a standard room. Got asked to pay the bill (again) for a pre-paid room with breakfast at check- out, thankfully had pre-paid receipt handy. Had to ask for different tea bags other than black tea. Hotel accepts dogs to stay in rooms. Great historic hall and amazing history for the old part of building. Garden quality sub-standard. In summary, luke warm experience for a 4 star hotel.

Posted by on 25 Apr 2017

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About the Crewe Hall Hotel & Spa

Location Weston Road, Crewe, England CW1 6UZ

Property Features

Crewe Hall Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A hot tub, spa services, and a library are also featured at the business-friendly Crewe Hall Hotel & Spa. Free self parking is available. This 4-star Crewe hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Crewe Station (4.1 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Crewe Hall Hotel & Spa offers 117 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

The Brasserie – This restaurant specialises in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Sheridan lounge – This café specialises in British cuisine and only serves lunch.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Hiking/biking trails nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a spa tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Spa tub in spa
  • Number of treatment rooms 6
  • Minimum age to access spa is 14
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crewe Hall
  • Crewe Hall QHotels
  • Crewe Hall QHotels Hotel
  • Hall Crewe
  • Hall QHotels
  • Hall QHotels Hotel
  • QHotels Crewe
  • QHotels Crewe Hall
  • Crewe Hall Hotel
  • Crewe Hall
  • Crewe Hall Hotel & Spa Hotel
  • Crewe Hall Hotel & Spa Crewe
  • Crewe Hall Hotel & Spa Hotel Crewe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.